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Orem Toyota - Service Center

Orem, UT

4.2
5,160 Reviews

5,160 Reviews of Orem Toyota - Service Center

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March 05, 2024

Orrin was so kind and helpful! He really seem genuinely interested and wanted to help. More

by JTALEXANDER8
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your kind words about our team at Brent Brown Toyota. It's great to hear of their dedicated service during your visit.

March 05, 2024

I had a good experience getting my car serviced at Brent Brown. Orrin Skinner was very friendly and knowledgeable . More

by cresmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

It's wonderful to know our team and Brent Brown Toyota were able to provide you with a satisfactory service experience. Thank you for sharing your feedback with us.

March 04, 2024

Great service from car drop off at service center through pickup upon completion. Service advisor Logan went over service report and answered any questions I had. Service completed in a timely manner. Emp More

by gorjc9
Recommend Dealer
Yes
Employees Worked With
Logan Simkins
Mar 14, 2024 -

Orem Toyota responded

Thank you for taking the time to share about your experience at Brent Brown Toyota's service center. It's wonderful to hear that our team was informative and approachable throughout your visit. We appreciate your feedback on our timely delivery of services as well.

March 04, 2024

I have been very disappointed in your customer service. We liked our salesman but the finance guy was very rude. He yelled at our sales guy in front of us and it was very inappropriate. I have called three More

by TRACEELSHELTON
Recommend Dealer
No
Employees Worked With
Charlie Hook
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Elliott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who Kaua Pouha is he is not who sold us our truck
Mar 14, 2024 -

Orem Toyota responded

Hello, Your feedback is very important to us here at Brent Brown Toyota. When given the opportunity, we would like to speak with you about the level of customer service and communication you received from our Sales Team. Will you please reach out to us directly so we can discuss this further? Best regards, Customer Relations Manager 801-223-4406

March 03, 2024

Great service all around. They were very accommodating to my busy work schedule and we're able to get it done while I was at work! 10/10!! More

by abbystew015
Recommend Dealer
Yes
Employees Worked With
Logan
Mar 14, 2024 -

Orem Toyota responded

We appreciate your feedback. Brent Brown Toyota strives to provide convenient service that fits people's busy lives. We're happy we were a good match for you.

March 03, 2024

She was very nice and got me checked in and out quickly. She was super caring too and it felt genuine. More

by hailey matalon
Recommend Dealer
Yes
Employees Worked With
Andrew Butcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shad Rawlings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock Meadows
Mar 14, 2024 -

Orem Toyota responded

We greatly appreciate your kind words about our team's swift service at Brent Brown Toyota. It pleases us to read you had a genuine and positive experience with the service.

March 03, 2024

Great Customer Service and I want to say thanks to “KAUA PAUHA” for help me in my oil change👏🏼👏🏼👏🏼👏🏼👏🏼 More

by ISRAAZU20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your kind words regarding our team's customer service at Brent Brown Toyota. Thanks for the feedback!

March 02, 2024

Brock was extremely helpful in helping us find a new Sienna. Always willing to help answer any questions and keeping us informed. More

by JON04049
Recommend Dealer
Yes
Employees Worked With
Brock DeLuca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hawkes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

It's great to hear that our team was of aid during your Sienna purchase journey at Brent Brown Toyota. Your feedback is appreciated. We aim to keep assisting you with any inquiries calmly and proficiently .

March 02, 2024

Chris took good care of me. No concerns or complaints. The shuttle driver was great. More

by NADEANE.HANSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your feedback on the attentive service our team at Brent Brown Toyota provided, including the shuttle driver. Thank you for sharing your positive experience.

March 02, 2024

Took vehicle in to have repairs for loose wires. Got in vehicle next day amd fan heater blower wild not turn on at all More

by ADRAPER0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

Hello, Customer satisfaction is important to us here at Brent Brown Toyota, and I would appreciate the chance to speak with you about your recent visit to our Service Department for repairs on the loose wiring on your vehicle. Please contact me at your convenience so we can discuss your feedback in greater detail. Thank you, Customer Relations Manager 801-223-4406

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