Orem Toyota - Service Center

The dealership is fine and treats customers well. My aggravation lies in the "idiot light" on my 2021 Highlander. The "service needed contact your dealer" message has been on since November. I finall My aggravation lies in the "idiot light" on my 2021 Highlander. The "service needed contact your dealer" message has been on since November. I finally had time to bring it in yesterday, 1/4/24 only to find the tech telling me the light comes on every 5k miles and I wasn't due for an oil change for another 5k miles. They rotated my tires since I was there, but I had no real reason to take off work for this. So, please tell Toyota to chill on the idiot light and if it will turn on no matter what, maybe the "smart" vehicle can be more specific as to why the warning is on every time the car is started. Just seems like it's designed to lure you into the dealership for ~something~. More

Great help, great visit! I was impressed with the speed and quality of service Drew had. I was impressed with the speed and quality of service Drew had. More

I have a very good experience working with Isaiah who helped me find a car at Brent Brown Toyota. Isaiah offered me different options and worked with me to purchase a car that fit into my budget and the helped me find a car at Brent Brown Toyota. Isaiah offered me different options and worked with me to purchase a car that fit into my budget and the one that I really like. Thanks, Isaiah and I will certainly consider purchasing another car from Brent Brown Toyota in the future. More

I have bought about five or six vehicles from Brent Brown. Whenever I go in to either get a service done on my vehicles or to just browse around. I’m always welcomed with friendliness and kindness. I a Brown. Whenever I go in to either get a service done on my vehicles or to just browse around. I’m always welcomed with friendliness and kindness. I always feel like I’m part of a family. Andrew, my service advisor did an outstanding job and teaching me more things about my new tundra that I bought. he helped me understand some of the functions and even some functions that I didn’t know I had. More

I am under whelmed that the service is not so great. I only received one key for car and it’s broken . I am having to get new key and replace the broken one. This shows dealer flaw❗️ I only received one key for car and it’s broken . I am having to get new key and replace the broken one. This shows dealer flaw❗️ More

They did a great job with my scheduled maintenance. Appreciated how friendly & helpful Kaua was during the visit. Appreciated how friendly & helpful Kaua was during the visit. More

Always great service at this dealership. That is why I always return, and always recommend. That is why I always return, and always recommend. More

I was sitting waiting for my car. I noticed it parked in the lot and 45 minutes later they told me it was done. It never moved. I noticed it parked in the lot and 45 minutes later they told me it was done. It never moved. More

Everyone is kind, prompt in helping. Wait time is to long when waiting for it to finish. Wait time is to long when waiting for it to finish. More

I have been a customer of Brent Brown Toyota for more than 15 years. During that time, I have purchased five vehicles and had all my service done at the dealership. From sales to service to finance, all than 15 years. During that time, I have purchased five vehicles and had all my service done at the dealership. From sales to service to finance, all the staff and personnel have been excellent and treated my loyalty as a customer with respect and outstanding service. They have listened to my needs/wants and delivered. Joel Kitchen is the most recent service manager I have had and always sees that my questions are answered so I understand and has made sure that the requisite service is done in a timely manner. I highly recommend Brent Brown Toyota. More