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Orem Toyota - Service Center

Orem, UT

4.2
5,160 Reviews
Call Service Center (801) 823-6020

5,160 Reviews of Orem Toyota - Service Center

Sort by
February 12, 2024

Always efficient. Always thorough. Seemingly constantly busy; so impressive on time estimates. Could say it’s the “Chick-fil-A” of Service Drive-Thru’s. More

by tvanderwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive review and rating! We are delighted to know that you have had good experiences with us at Brent Brown Toyota and we are always here to help!

February 09, 2024

The speed of service was fast and the job was done quick. However, the employee didn't seem to bother to go over anything that was done during the visit and he seemed a little annoyed when I didn't want to t More

by Derek Jeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that your service was quick, we would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

February 08, 2024

I've enjoyed coming to this company for my scions services. Scheduling has been easy. More

by bevwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Orem Toyota responded

Thank you for the feedback! We are always here to help at Brent Brown Toyota and if you need anything else, please let us know!

February 06, 2024

Logan was fantastic! He took care of my vehicle and gave me an accurate wait time. Thank you!!!! More

by dheaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Feb 14, 2024 -

Orem Toyota responded

Thank you for the positive feedback! We are always here to help at Brent Brown Toyota!

February 06, 2024

Me entregaron un carro con muchas cosas por reparar y yo solo lo usé 3 meses More

by LUISFUSTERILDEFONSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique Soto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Orem Toyota responded

Hello, Thank you for bringing this to our attention and sharing this feedback about your vehicle. We always want to provide excellent customer care and we would like to address this with you. Could you please contact us at the information below? Best, Customer Relations Manager 801-223-4406

February 05, 2024

Did a good job, but prices make it hard to do routine maintenance as it cost over a 1000 dollars to do just about anything More

by thaacke0617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that our team did a good job, we would like the opportunity to speak with you further about your experience regarding pricing. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

February 05, 2024

Been working with Joel for years now and he’s always thorough, explains properly, and quite proper estimates for time to complete as well as potential costs! More

by tvanderwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shad Rawlings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas McCaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock DeLuca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Orem Toyota responded

Thank you for the 5-star rating! We are happy to know that our team was helpful and we hope that you will continue to choose us at Brent Brown Toyota!

February 04, 2024

Not much to say. Not very happy with the service. I hate doing reviews. Terrible place More

by korihor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orrin Skinner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Orem Toyota responded

Hello, Thank you for sharing your review. We would like to learn more about your experience. Would you mind reaching out to us directly? We hope to connect soon. Best, Customer Relations Manager 801-223-4406

February 02, 2024

Service has been great. This DealerRater service is what’s driving me nuts. Constant emails about writing a review. More

by b.wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Orem Toyota responded

We appreciate your positive feedback about Brent Brown Toyota's service. Please know we value your time and understand the concern regarding regular emails - we'll take it into account.

February 01, 2024

He provided great service, great customer service. He made me feel like he cared about my concerns More

by stephalango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Orem Toyota responded

Thank you for the positive feedback! We are happy to know that our team provided great customer service and we hope to see you again at Brent Brown Toyota!

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