Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,665 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,665 reviews
May 30, 2026
A year ago I brought my car in for an AC repair. They did that, said they checked all the boxes, come April 2026 I try to use my AC and it's hot again, I brought it in, they diagnosed it, said it wa They did that, said they checked all the boxes, come April 2026 I try to use my AC and it's hot again, I brought it in, they diagnosed it, said it was XYZ charged me 650$ and diagnostic fee then I was on my way, two weeks later my AC wasn't working AGAIN, they said it was the rear AC lines and it was gonna be $2100 and I told them no and they once again charged my the diagnostic fee. When in reality I paid almost a $1000 and then some and 3 trips only to not have my car properly diagnosed More
by frankguiffre
Verified Customer
May 29, 2026
Always a great experience. Love my Optiq ( will definitely lease another one when lease expires ) and customer service at Otto is top notch. ???????????????????? Love my Optiq ( will definitely lease another one when lease expires ) and customer service at Otto is top notch. ???????????????????? More
by kpurello
May 29, 2026
Always prompt, thorough, informative and cordial. Makes you feel like you're their most important customer every time! Makes you feel like you're their most important customer every time! More
by samivan1122
May 29, 2026
Always prompt, thorough, informative and cordial. Makes you feel like you're their most important customer every time! Makes you feel like you're their most important customer every time! More
by samivan1122
May 29, 2026
she told me exactly what the problem was and how it was going to be handled going to be handled More
by nursesuzan
May 28, 2026
Everyone is always courteous, very helpful and professional. Amber and Bill always go above and beyond to make you feel like family! professional. Amber and Bill always go above and beyond to make you feel like family! More
by irenerassias
May 27, 2026
Solid team here. I had a difficult problem and they saw it through and got it done. Will be back. Amber was on top of it! I had a difficult problem and they saw it through and got it done. Will be back. Amber was on top of it! More
by BRANDONHOSIER
Employees Worked With
May 26, 2026
Excellent service and Friendly atmosphere ! Amber Young went over and beyond helping me understand my questions and service needs! Thank you Amber! 5+ Amber Young went over and beyond helping me understand my questions and service needs! Thank you Amber! 5+ More
by jean.pawelek@gmail.com
May 25, 2026
We have been dealing with BMW for the last 20+ years, and I have to say that the experience of purchasing the Cadillac was exceptional. Declan was outstandin. I have to say that the experience of purchasing the Cadillac was exceptional. Declan was outstandin. More
by ghurd0
May 25, 2026
As a repeat family of customers we are always treated fairly at Otto. Amber and Billy in service go above and beyond to help us each time. fairly at Otto. Amber and Billy in service go above and beyond to help us each time. More
by LAHENZEL331
