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Otto Cadillac

Albany, NY

4.8
2,621 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,621 reviews

April 25, 2026

Awesome customer service good pricing and delivery. Dan is the best and very communicative. Highly recommend. More

by krisspezza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2026

The staff was very friendly and helpful. The time it took for a diagnostic was a little excessive. More

by demastre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2026

I got a nice car for a cheap price, friendly staff, can't complain at all! More

by jgolden3792
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 24, 2026

Great service, very helpful staff. They listen to your concerns and make sure all your questions are answered. More

by HappyCustomer
Recommend Dealer
Yes
Employees Worked With
Bill McLean
April 24, 2026

Greedy. Came in for spark plugs. Got estimates for 4 other things I didn't need adding up to 4500. I just bought the car from you 7 months ago and you give m More

by chrisf4571
Recommend Dealer
No
Employees Worked With
Rather not say
April 24, 2026

Takes care of me immediately. Updates me immediately. Clear explanation of issues. Very dependable professionalism. More

by lyncht
Recommend Dealer
Yes
Employees Worked With
Bill McLean.
Apr 24, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about our team, we appreciate your business! We look forward to serving you again at Otto Cadillac.

April 24, 2026

Takes care of me immediately. Updates me immediately. Clear explanation of issues. Very dependable professionalism. More

by lyncht
Recommend Dealer
Yes
Employees Worked With
Bill McLean.
Apr 24, 2026 -

Otto Cadillac responded

Thank you for your excellent review of our team! We are grateful for your loyal business and look forward to serving you again at Otto Cadillac. Drive safely!

April 23, 2026

It was easy to make an appointment online. Bill greeted me immediately as I arrived. He listened to me, and reassured me that the vehicle would be thoroughly inspected. Later, he communicate t More

by mm914
Recommend Dealer
Yes
Employees Worked With
Bill McLean
Apr 24, 2026 -

Otto Cadillac responded

It’s a great day at Otto Cadillac! We’re proud of our service team and happy to hear you are too. We’ll pass along your feedback to Bill. Take care!

April 23, 2026

Otto cadallic was very welcoming. The staff was extremely helpful with all the technology needed to purchase the carn More

by ladymars45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Betor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2026 -

Otto Cadillac responded

We are pleased we could support you with the tech needed for your car purchase. Thank you for choosing Otto Cadillac!

April 23, 2026

Handled me on time. Did work I requested (oil change) and applied discounts. Then told me of upcoming brake repair. I requested it be done then and they agreed. This hel More

by SMPEMRICK
Recommend Dealer
Yes
Employees Worked With
Mclean
Apr 24, 2026 -

Otto Cadillac responded

We are very happy to hear about your experience with our team! We strive to be helpful, efficient, and thorough and it is great to hear that we hit the mark. Thank you from all of us at Otto Cadillac!

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