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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
4.8
2,844 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,844 reviews

September 12, 2026

No pressure sales, Mike was great to do business with, the entire team was fantastic. Enjoyed the experience. More

by marm819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2026

i had a great experience the people were very knowledgeable and very helpful and the delivery was on time. More

by chris@theimagepress.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2026 -

Otto Cadillac responded

Thank you for sharing your positive feedback. We are delighted to hear that you were satisfied with our knowledgeable and helpful team! See you next time at Otto Cadillac!

September 07, 2026

Valet pick up was over an hour and a half late, didn't resolve the issue, had to order a part on back order, no clear communication with me about the issue and no resolve or finish date addressed. The car More

by Jtx4ny
Recommend Dealer
No
Employees Worked With
Kellie Jo, Bill McLean
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Sep 08, 2026 -

Otto Cadillac responded

I apologize for the delay in our valet service and for not meeting your expectations regarding communication and resolution. We aim to provide timely and effective assistance, so this feedback is concerning. Let's connect so I can better understand the situation and work towards a solution together. Thank you, Roger Prentiss - Service Manager - 518-869-5000

September 05, 2026

Steve has been an excellent salesperson which is one of our reasons for returning Otto Cadillac for another car. More

by mishwhite1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyn Heggan
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Sep 08, 2026 -

Otto Cadillac responded

Thank you for your thoughtful review and for coming back to work with Steve! We’ll see you next time at Otto Cadillac.

September 05, 2026

When buying a luxury car like a Cadillac, I expect to be treated in a luxury manner, which is exactly what Mike and the entire Otto team did. More

by mjoconnor0803
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyn Heggen
Print
Sep 07, 2026 -

Otto Cadillac responded

We're pleased to hear how Mike and our team made your experience so luxurious! Thank you for choosing Otto Cadillac. We wish you many safe and smooth miles ahead!

September 05, 2026

Very professional They dress professionally nice to see people taking pride in what they do and look like for the company More

by SIMPLICITY2D
Recommend Dealer
Yes
Employees Worked With
Bill
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Sep 08, 2026 -

Otto Cadillac responded

It's great to hear our team made such a professional impression! Thank you for choosing Otto Cadillac!

September 04, 2026

Bill is key for me, I completely trust him and his recommendations for my vehicle. More

by PATRICK.ROOHAN
Recommend Dealer
Yes
Employees Worked With
Bill is the best
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Sep 08, 2026 -

Otto Cadillac responded

Patrick, we really appreciate your kind words about Bill! Thank you for choosing Otto Cadillac.

September 03, 2026

Very helpful throughout the whole process. They were attentive and explained all that I needed to know. More

by ecwhipple
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 03, 2026 -

Otto Cadillac responded

Thank you for sharing your experience with our team! We appreciate your business and hope to see you again at Otto Cadillac.

September 02, 2026

Tremendous service very clear explanations Very good communication and timely work Proactive actions to prevent issues were implemented specifically tire rotation using data More

by hasan.nayfeh
Recommend Dealer
Yes
Employees Worked With
Bill
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Sep 03, 2026 -

Otto Cadillac responded

Hasan, we are so happy to read such a great review about Otto Cadillac! Thank you.

September 02, 2026

There was an issue and they dealt with it immediately. They stand behind their product. More

by mikepassiglia
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Prentiss
Print
Sep 03, 2026 -

Otto Cadillac responded

Thank you for the 5-star review of Otto Cadillac, Mike! Safe travels ahead!

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