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Otto Cadillac
Albany, NY
2,590 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,590 reviews
April 10, 2026
Excellent customer service. Vehicle was in and out quickly. They offered extra service that would be beneficial to the vehicle and offered a coupon Vehicle was in and out quickly. They offered extra service that would be beneficial to the vehicle and offered a coupon More
by roryefarnan
Verified CustomerEmployees Worked With
Bill
April 07, 2026
Always top notch care Always professional, kind, courteous, and fast Very good at the job have the reason I continue to buy Cadillacs over and over the service department is fantastic courteous, and fast Very good at the job have the reason I continue to buy Cadillacs over and over the service department is fantastic More
by MIKEW316
Employees Worked With
Bill
April 07, 2026
Best dealership in the Capital region Been buying cars from them for 40 years. We'll go nowhere else. from them for 40 years. We'll go nowhere else. More
by MIKEW316
April 07, 2026
Bill is always fantastic! He's the reason I have been coming back to Otto for service on all my cars starting with my Pontiac in 2009. I don't trust anyone else with my cars. He's the reason I have been coming back to Otto for service on all my cars starting with my Pontiac in 2009. I don't trust anyone else with my cars. More
by Jlketo2
Employees Worked With
Bill
April 03, 2026
From Beverly who answered when I called to Bill who directed the services my car needed to those who did the work , everything was handled in a courteous and professional manner. Otto staff is the real directed the services my car needed to those who did the work , everything was handled in a courteous and professional manner. Otto staff is the real deal!?? More
by Sulli1252
Employees Worked With
Bill McLean
April 02, 2026
Great experience to get my deal in a straight forward way. Right to my expectations without wasting time on "price negotiations". It shows the team clearly identified customers needs and provided customi way. Right to my expectations without wasting time on "price negotiations". It shows the team clearly identified customers needs and provided customized services. More
by gdu
March 31, 2026
Service is always correct and very welcoming. The service advisors always explain the repair. Great service! The service advisors always explain the repair. Great service! More
by shyron28
