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Otto Cadillac

Albany, NY

4.8
2,654 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,654 reviews

May 23, 2026

Cordial, professional and efficient. Comfortable, welcoming and overall pleasant experience. Nice environment for those wanting for service. More

by STEVECOX.DIRIGO
Recommend Dealer
Yes
May 23, 2026

I experienced great service. Amber was very friendly and helpful with everything that I needed. I love going to otto Cadillac. More

by Jaymo518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
May 23, 2026

Easy to deal with and they made the whole process pleasant. No pressure at all. More

by sandlakedc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2026

Best service, nicest people! ! Bought our first new car at Otto in 2015 from Ian. From the receptionist, through service and everyone else the people are awesome. More

by Sam
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
May 22, 2026 -

Otto Cadillac responded

Sam, thank you for being a loyal Otto Cadillac customer for so many years! We're glad to hear how helpful Ian and our team have been to you through the years! We look forward to seeing you next time!

May 21, 2026

Courteous and professional greeting with mini. al wait time in lounge. No attempt to 'upsell' anything. Car returned washed and in good order More

by AlbanyGary1
Recommend Dealer
Yes
Employees Worked With
Bill Mclean
May 21, 2026 -

Otto Cadillac responded

Thank you for sharing your positive feedback about our team at Otto Cadillac! We are glad to hear that our service was prompt, courteous, and straightforward. Your kind words mean a lot to us!

May 21, 2026

Otto is an OUTSTANDING dealership! From reception right on through; every employee is committed and stellar. More

by lgrimm1119
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2026 -

Otto Cadillac responded

Thank you for sharing your high praise of our team! We appreciate your business and five-star rating for Otto Cadillac!

May 21, 2026

Amber and all the staff are knowledgeable, professional and friendly. The customer lounge is comfortable, convenient and quiet, allowing me to work while I wait. More

by HCOMANZO
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
May 21, 2026 -

Otto Cadillac responded

We’re glad to hear our team makes you feel comfortable and welcome, and we're here whenever you need us next. Thank you for choosing Otto Cadillac!

May 20, 2026

This was the best car shopping experience I have had, with no pressure and no haggling. More

by bkunkel67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Thanks for giving Otto Cadillac your business!

May 18, 2026

As always the service experience at Otto was excellent and is always excellent. I always will continue to use Otto for any service I may require. More

by mjegolfman2
Recommend Dealer
Yes
Employees Worked With
Billy McCall
May 19, 2026 -

Otto Cadillac responded

Thank you for your kind words! We're proud to be your trusted service center and look forward to helping you again at Otto Cadillac.

May 18, 2026

Excellent service from the moment, I have arrived until the moment I left. Really top-notch! More

by jmichaelskiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2026 -

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

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