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Otto Cadillac
Albany, NY
2,883 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,883 reviews
October 10, 2026
I think Otto should hire someone dedicated only for tech support assistance to customers dealing with all the new car electronics, which can seem overwhelming. Available by phone or drive-in when needed. support assistance to customers dealing with all the new car electronics, which can seem overwhelming. Available by phone or drive-in when needed. More
by t-b150
Verified CustomerEmployees Worked With
October 08, 2026
Service Rep Bill did outstanding job receiving our vehicle and explaining what needed to be done. During our appointment he frequently kept me in the loop with the vehicles progress. Thank you vehicle and explaining what needed to be done. During our appointment he frequently kept me in the loop with the vehicles progress. Thank you More
by k.thomas
Employees Worked With
Service Rep Bill did outstanding job receiving our vehicle and explaining what needed to be done. During our appointment he frequently kept me in the loop with the vehicles progress. Thank you
October 07, 2026
I always leave my new registration sticker off until I come in for service because when I change it myself it never looks good. You guys always do that favor for me without complaint. I appreciate that. come in for service because when I change it myself it never looks good. You guys always do that favor for me without complaint. I appreciate that. More
by philgiguere1
October 06, 2026
Excellent service Would recommend them highly They do a great job and send back a very clean car great job and send back a very clean car More
by dongolfnut
October 06, 2026
I love the loaner idea. Everyone is nice Beverly is awesome I think we have become phone friends and Kelly Jo is also great. I met someone at the new shop where I got my loa Everyone is nice Beverly is awesome I think we have become phone friends and Kelly Jo is also great. I met someone at the new shop where I got my loaner she was great had a few laughs. Everything is great other than the labor costs. They are absolutely too high. More
by Monica
Employees Worked With
Bill
October 05, 2026
I called and an appointment was available within a couple days of my call. I was ecstatic. They addressed a special coverage issue with my car and were able to fix and get me out the door to my next appointm days of my call. I was ecstatic. They addressed a special coverage issue with my car and were able to fix and get me out the door to my next appointment in a very reasonable amount of time. Service was impeccable. I will definitely be back More
by adkjvk
Employees Worked With
Bill
October 02, 2026
Excellent Excellent service, kind, courteous, fast very professional I thought my experience there was excellent. They were kind courteous fast service great people clean environment. professional I thought my experience there was excellent. They were kind courteous fast service great people clean environment. More
by dvsnick25
