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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.8
2,705 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,705 reviews

June 17, 2026

Mike way above and beyond to get me car so I wasn't stranded on a very important day and Bill got my car fixed and back to me quick More

by captbritt
Recommend Dealer
Yes
Employees Worked With
A salesman named Mike and Bill was the service writer
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Jun 18, 2026 -

Otto Cadillac responded

Thank you for sharing your appreciation for Mike and Bill! We're glad they could assist you during a critical time. We hope you'll consider Otto Cadillac for any future needs.

Jun 18, 2026 -

captbritt responded

Yes i will as long as i have my cadillac i will continue to get it serviced there

June 17, 2026

I found it to be a friendly and professional environment showing diversity with their staff, I truly enjoyed working with Dan and I appreciated his enthusiasm for the car and he never pressured me for th More

by ros2911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Otto Cadillac responded

Thank you for sharing your experience with Dan and our team at Otto Cadillac! We wish you many safe and happy miles ahead.

June 17, 2026

Every part of your experience has been wonderful. Everyone has been helpful and very friendly. More

by teristark27
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 17, 2026 -

Otto Cadillac responded

Teri, thank you for the great review. We look forward to seeing you again at Otto Cadillac!

June 16, 2026

Smooth process, very easy to get an appointment and the service advisor was very thorough and explained everything. More

by farmgirl7175
Recommend Dealer
Yes
Employees Worked With
Bill Mclean
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Jun 17, 2026 -

Otto Cadillac responded

Thank you for sharing your experience with us! We’re glad it was a smooth process. We’ll be sure to pass along your kind words to our team. Thanks for choosing Otto Cadillac!

June 16, 2026

Prompt, professional and friendly! Everyone is always professional and friendly and there's no upselling pressure which is important to me! More

by rmhughes3131
Recommend Dealer
Yes
Employees Worked With
Bill McLean in Service
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Jun 17, 2026 -

Otto Cadillac responded

We strive to provide our customers with prompt, professional, and pressure-free service, and we are pleased to hear that this was your experience. We greatly appreciate your feedback and your business. See you again next time here at Otto Cadillac!

June 16, 2026

Excellent service. Very prompt. Everything was great. This is one of if not the finest dealership I have ever done business with. More

by KRAMOS120157
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jun 17, 2026 -

Otto Cadillac responded

We love to hear such kind words about our team! Thank you for choosing Otto Cadillac and sharing your support with us. See you again down the road!

June 13, 2026

Always good The service staff is always efficient and helpful Time needed to provide the services is not too long More

by BF
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jun 15, 2026 -

Otto Cadillac responded

We're happy to hear our team consistently delivers efficient and helpful service! Thank you for choosing Otto Cadillac and for sharing your feedback. We truly appreciate it!

June 13, 2026

Declan was really great to work with. Thank you for everything!! We’re loving our car! More

by michaelchristoforo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2026 -

Otto Cadillac responded

Michael, thanks so much for the 5-star review of Otto Cadillac! Declan will appreciate your shoutout.

June 11, 2026

AMBER WAS GREAT , POLITE , EXPLAINED EVERYTHING THOROUGHLY , ANSWERED ALL MY QUESTIONS AND WAS IMPRESSED BY THE CLEANLINESS AND PROFESSIONAL WAY THE WHOLE SERVICE DEPARTMENT WAS RUNNING, MANY THANK More

by etale1260
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Jun 12, 2026 -

Otto Cadillac responded

We’re grateful you chose Otto Cadillac and shared your experience with Amber and her team. We'll be sure to pass along your appreciation!

June 11, 2026

AMBER WAS GREAT , POLITE , EXPLAINED EVERYTHING THOROUGHLY , ANSWERED ALL MY QUESTIONS AND WAS IMPRESSED BY THE CLEANLINESS AND PROFESSIONAL WAY THE WHOLE SERVICE DEPARTMENT WAS RUNNING, MANY THANK More

by etale1260
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Jun 12, 2026 -

Otto Cadillac responded

Thank you for sharing your experience! We are thrilled to hear that Amber provided such thorough and professional assistance. We will pass along your praise to her. See you next time at Otto Cadillac!

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