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Otto Cadillac
Albany, NY
2,610 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,610 reviews
Verified Customer
April 22, 2026
I consistently receive exceptional service at Otto Cadillac on Central Avenue. My service advisor, Bill, is outstanding—always professional, knowledgeable, and attentive to every detail. He takes the Cadillac on Central Avenue. My service advisor, Bill, is outstanding—always professional, knowledgeable, and attentive to every detail. He takes the time to explain everything clearly and ensures my vehicle is serviced efficiently and correctly. The entire Otto Cadillac team provides a first-class experience every time I visit, which is why I continue to trust them with my vehicle. More
by jolaiacona
Employees Worked With
Bill
April 22, 2026
Friendly Polite Informative Honest Thoughtful Respectful Wonderful Amazing Super Terrific Marvelous Fabulous Delightful Splendid Incredible THE BEST SERVICE MGR!!!!! A GREAT PERSON!!!!! Wonderful Amazing Super Terrific Marvelous Fabulous Delightful Splendid Incredible THE BEST SERVICE MGR!!!!! A GREAT PERSON!!!!! More
by Nmknaust
Employees Worked With
Bill McLean
April 22, 2026
Amber was professional and also a great communicator. Very responsive and helpful. A pleasure to work with. Very responsive and helpful. A pleasure to work with. More
by rick.sokoler
Employees Worked With
April 19, 2026
Good customer service, well organized, very customer focused The work performed was done to my expectations focused The work performed was done to my expectations More
by dzgnman
April 18, 2026
We were treated nicely and had all of our questions answered. A great experience for both of us. answered. A great experience for both of us. More
by tpickett1
April 18, 2026
Mike and his team are a pleasure to work with . He just makes the process easy He just makes the process easy More
by mike@turnkeyws.com
April 17, 2026
Needed warranty work done. They diagnosed the problem and order the parts and scheduled my repair promptly. They diagnosed the problem and order the parts and scheduled my repair promptly. More
by Teresaohl
Employees Worked With
April 16, 2026
Explained mechanical issue to Amber over the phone and she quickly recognized issue, confirmed that the part was under warranty and scheduled my appt. All went well during service call and she had me roll she quickly recognized issue, confirmed that the part was under warranty and scheduled my appt. All went well during service call and she had me rolling out in expected time frame. More
by Minger131
