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Otto Cadillac

Albany, NY

4.8
2,590 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,590 reviews

April 10, 2026

Excellent customer service. Vehicle was in and out quickly. They offered extra service that would be beneficial to the vehicle and offered a coupon More

by roryefarnan
Recommend Dealer
Yes
Employees Worked With
Bill
April 09, 2026

Absolutely amazing working with Billy every time I come in. Straight forward, honest, and you know your vehicle will be taken care of. More

by jrundell25
Recommend Dealer
Yes
Employees Worked With
Bill McLean
Apr 10, 2026 -

Otto Cadillac responded

We truly appreciate your feedback! It means a lot to hear how much you value Billy's honesty and expertise. Thank you for choosing Otto Cadillac!

April 07, 2026

We travel 3 hours away to continue to deal with Otto. Excellent customer care. And service More

by jeffreymatthews
Recommend Dealer
Yes
Employees Worked With
Billy
Apr 08, 2026 -

Otto Cadillac responded

Thanks for going the distance for Otto Cadillac, Jeffrey! We appreciate your loyalty.

April 07, 2026

Always top notch care Always professional, kind, courteous, and fast Very good at the job have the reason I continue to buy Cadillacs over and over the service department is fantastic More

by MIKEW316
Recommend Dealer
Yes
Employees Worked With
Bill
Apr 08, 2026 -

Otto Cadillac responded

Thank you for sharing your awesome feedback, Mike. Your loyalty and trust in our service department at Otto Cadillac are truly appreciated!

April 07, 2026

Best dealership in the Capital region Been buying cars from them for 40 years. We'll go nowhere else. More

by MIKEW316
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Apr 08, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac for the past four decades! We appreciate your loyalty and trust, Mike.

April 07, 2026

Bill is always great and helpful. I've brought 4 of my cars to him over the years. More

by Jlketo2
Recommend Dealer
Yes
Employees Worked With
Bill
Apr 07, 2026 -

Otto Cadillac responded

We're happy to know you can count on Bill for top-tier customer support. Thanks for trusting Otto Cadillac over the years, and enjoy the ride!

April 07, 2026

Bill is always fantastic! He's the reason I have been coming back to Otto for service on all my cars starting with my Pontiac in 2009. I don't trust anyone else with my cars. More

by Jlketo2
Recommend Dealer
Yes
Employees Worked With
Bill
Apr 07, 2026 -

Otto Cadillac responded

Thank you for your loyalty and kind words! We're thrilled to hear that Bill has consistently provided excellent service since 2009. We truly appreciate your trust in Otto Cadillac.

April 03, 2026

From Beverly who answered when I called to Bill who directed the services my car needed to those who did the work , everything was handled in a courteous and professional manner. Otto staff is the real More

by Sulli1252
Recommend Dealer
Yes
Employees Worked With
Bill McLean
Apr 03, 2026 -

Otto Cadillac responded

We’re so glad you’re satisfied with all aspects of our service team! Thank you for choosing Otto Cadillac and for sharing your experience. Safe travels ahead for you and your vehicle!

April 02, 2026

Great experience to get my deal in a straight forward way. Right to my expectations without wasting time on "price negotiations". It shows the team clearly identified customers needs and provided customi More

by gdu
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2026 -

Otto Cadillac responded

We are so happy to hear you had a straightforward and efficient car-buying experience. Thank you for sharing your support of our team!

March 31, 2026

Service is always correct and very welcoming. The service advisors always explain the repair. Great service! More

by shyron28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Otto Cadillac responded

Thank you for your thoughtful review! We're glad you feel confident in our team’s care. We'll see you next time, here at Otto Cadillac!

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