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Otto Cadillac
Albany, NY
2,637 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,637 reviews
May 01, 2026
Otto's switched out a new handle on a 2022 CT5, 9 days after the warranty was over. I had brought the car to a GM dealership 5 times earlier this year. after the warranty was over. I had brought the car to a GM dealership 5 times earlier this year. More
by sjrt
Verified CustomerEmployees Worked With
May 01, 2026
Kept me very well informed as the process went through. Were thorough about determining what my needs were. Made sure I took advantage of special deals. Were thorough about determining what my needs were. Made sure I took advantage of special deals. More
by Heatherpetersoncpa
May 01, 2026
Very pleased with the service in both sales and service departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. More
by denise.haley
Employees Worked With
Other Employees :
Steve LeMon, Declan Cohen
May 01, 2026
Otto is a reputable dealer in the area. I was mostly pleased with my salesman Dan. I was disappointed in the upsell of all the warranties, it was about 17% of the price of the car for all o I was mostly pleased with my salesman Dan. I was disappointed in the upsell of all the warranties, it was about 17% of the price of the car for all of the warranties. It’s a Cadillac I hope it lasts and has enough warranty as a certified used car. I was also disappointed when I went to get in my car to pick it up and noticed a dent in the passenger side door and chip In the paint that Dan said we have someone that can pull that out, it will be between $100-$150, not covered, it’s a used car. I don’t recall this when we test drove the car and was really surprised with the response. Kind of left a bad taste for me. Dan has been very responsive to all of my tech inquiries with I very much appreciate. More
by colleenmulter
May 01, 2026
From my one and only phone call for service until I drove out onto Central Avenue my experience was spectacular. Smart. Professional. Kind. I would never buy or service my car any else. Thank you for asking out onto Central Avenue my experience was spectacular. Smart. Professional. Kind. I would never buy or service my car any else. Thank you for asking More
by casey
Employees Worked With
Bill
April 30, 2026
Very easy and pleasant buying experience from the start to finish. Everyone I dealt with was great to finish. Everyone I dealt with was great More
by grovmusic
April 29, 2026
Amber does an amazing job in every aspect, Great Job Amber I would buy another vehicle from Otto just because of the service they provide Amber I would buy another vehicle from Otto just because of the service they provide More
by nracrso
