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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
4.8
2,780 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,780 reviews

August 02, 2026

This is our third lease with Otto… Very satisfied with the service team… Would recommend… More

by cpucci5895
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2026

Was very nice and easy to get my car scheduled and get worked done and my car looked at makes me feel more safe going to this dealership than any other I have experienced also the employees they have work More

by Philip.jackson2001
Recommend Dealer
Yes
Employees Worked With
Bill mclean
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July 31, 2026

Great customer service and the following up text message with visual physical assessment is great More

by mrcherry023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2026

Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for More

by George Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your 5-star review! We look forward to welcoming you back next time. Safe travels, George!

July 29, 2026

I had a great experience working with all staff at Otto Cadillac. They were friendly, kind, and communicative. Would definitely recommend to anyone looking for a new vehicle. More

by adenno
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your experience! Your recommendation means the world to us.

July 29, 2026

He was welcoming, friendly and helpful Shared positive experience with family and friends ?? Bill was welcoming, friendly and helpful. He explained what was done and why it was needed. My wait was short a More

by Steve
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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Jul 29, 2026 -

Otto Cadillac responded

Hi Steve, we are so glad to hear about your positive experience with Bill and our service team at Otto Cadillac. Thank you for sharing your feedback!

July 29, 2026

We kept up to date on our vehicle's status, the work we requested was completed and, so far, everything is working well. More

by mksmcs4
Recommend Dealer
Yes
Employees Worked With
Service Advisor Bill.
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Jul 29, 2026 -

Otto Cadillac responded

Thank you so much for your feedback! We're glad everything was completed as expected and that communication was clear throughout. Have a wonderful day! - The Otto Cadillac Team

July 28, 2026

Great service Very accommodating I would recommend them to all my friends Couldn't ask for better service More

by dongolfnut
Recommend Dealer
Yes
Employees Worked With
Angela
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Jul 29, 2026 -

Otto Cadillac responded

We are thrilled you had a great service at Otto Cadillac! Thank you for recommending us to your friends. We hope to work with you again!

July 27, 2026

Exceptional service, attention to detail. Paul Bull was readily available and helpful. Otto is a gem. More

by kmgvt
Recommend Dealer
Yes
Employees Worked With
Paul Bull
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Jul 28, 2026 -

Otto Cadillac responded

We appreciate your business and fantastic feedback, thank you for choosing Otto Cadillac and for sharing your support for Paul!

July 25, 2026

It was an oil change and a car wash so everything was fine. The work was done in a timely manner. More

by MRSWSANDMAN604
Recommend Dealer
Yes
Employees Worked With
Mr. Bull
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Jul 27, 2026 -

Otto Cadillac responded

Thanks so much for the 5-star review of Otto Cadillac!

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