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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
4.8
2,735 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,735 reviews

July 04, 2026

Quick easy shuttle is great every service person I dealt with was very professional and in the know for servicing my car always seem to go the extra mile to keep my car safe More

by hsbco12137
Recommend Dealer
Yes
Employees Worked With
Bill in service is super
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July 03, 2026

I went to the dealership and told them the brakes were not working properly service examined the brakes test drove it said they were fine, yet they continued to make scraping noise. Also my rear passenger More

by KBM6924
Recommend Dealer
No
Employees Worked With
Amber Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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July 02, 2026

The service was provided both professionally and with quality. The repair was done and completed to our satisfaction More

by christy.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2026

I did not work personally with Ian. I worked primarily with Steve and he was wonderful. Great experience from start to finish and very happy with my experience at Otto. More

by Maziejka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Otto Cadillac responded

We love to hear that you had a great experience working with Steve and the team! Thank you for choosing Otto Cadillac and for sharing your feedback. Safe travels!

July 02, 2026

Steve got me the car I wanted after a previos dealer couldn't get it for me More

by lputm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Otto Cadillac responded

Congrats on your new car from us all here at Otto Cadillac! We are happy to hear that Steve ensured you found just what you were hoping for.

July 01, 2026

We were never told that there was a service charge when paying with a credit card. In addition, we were never told that we could've used our GM reward points. More

by ljcostanzo377
Recommend Dealer
No
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Jul 02, 2026 -

Otto Cadillac responded

We apologize that this wasn't mentioned by your advisor; however, there are signs posted throughout the dealership, including a sign on the Service Advisors' Desk. We would be happy to honor GM Rewards if you let us know you have points to redeem. Please reach out to discuss further.

July 01, 2026

The service here is unmatched and very pleasant and the people are very considerate to their customers. More

by crowningshieldw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bull
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Jul 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We are thrilled to hear that our team impressed you. Safe travels!

July 01, 2026

They got me right in, took care of my needs and on my way. Perfect More

by KONA515
Recommend Dealer
Yes
Employees Worked With
Bill
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Jul 02, 2026 -

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac! We appreciate your business.

June 30, 2026

I’ve used Otto for my last 3 cars now and the service and communication and friendliness is always great! More

by nicolesteixeira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2026 -

Otto Cadillac responded

Hi Nicole! Thank you for making Otto Cadillac your go-to dealership! We appreciate your business and look forward to seeing you next time. Safe travels!

June 29, 2026

Outstanding in every way Would highly recommend Otto to anyone interested in buying a car More

by bradrosenstein
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 30, 2026 -

Otto Cadillac responded

We're grateful to have you as a Otto Cadillac customer, Brad. Otto will appreciate your kind words. Thanks for the review!

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