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Otto Cadillac
Albany, NY
2,303 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,303 reviews
September 18, 2025
Declan was awesome. He was professional, efficient, patient and clearly enjoys helping people purchase a car. FYI - Husband and I met with a different salesperso He was professional, efficient, patient and clearly enjoys helping people purchase a car. FYI - Husband and I met with a different salesperson months ago, who showed NO interest/desire in selling a car. Quite honestly, not sure why he is considered a salesperson. During a subsequent revisit to the dealership, I ran into Declan in the used car area where he was handling multiple customers, and he went inside to ask for another salesperson to help us, which was the same person from months ago, and we had an even worse experience than the first time. I then decided to request an appointment directly with Declan, and the rest is history. I know it's not me, as I recently learned friends of ours had equally disappointing experience with the same salesperson we had tried to work with. More
by kimmangino
Verified Customer
September 16, 2025
I love that the employees are so nice,they are very helpful and I don't mind waiting helpful and I don't mind waiting More
by reia22
September 15, 2025
just bought my 4th car there so all good. Pleasant staff and good surrondings. easy to work with. Pleasant staff and good surrondings. easy to work with. More
by dstack0606
September 14, 2025
It was excellent. What is this, english class? How you rate my answers? Stop fishing for compliments. Please be happy with an excellent rating. What is this, english class? How you rate my answers? Stop fishing for compliments. Please be happy with an excellent rating. More
by bradleyej
Employees Worked With
Bill McLean
September 13, 2025
Im 54 years old, so needless to say this isn't my first time purchasing a car. Steve was great! Very transparent, no games, quick transaction. What made the experience so unique was that I wasn't pressured time purchasing a car. Steve was great! Very transparent, no games, quick transaction. What made the experience so unique was that I wasn't pressured once by the finance department to purchase an extended warranty. That hands down has to be the worst part of buying a car for me personally. I was in Medical sales for 26 years. There's nothing more I can't stand than a pushing sleazy, salesman. Steve was a professional and a gentleman. PS, I love my pre-owned Caddy that looks brand new!!!! Great Price! Generous value for my trade in. Will definitely be buying my next Caddy from Otto. More
by chrisf4571
September 12, 2025
Had a great experience purchasing my new car Steve was fast and efficient and not to mention extremely friendly. The whole team was great I highly recommend buying a car at Otto Cadillac. fast and efficient and not to mention extremely friendly. The whole team was great I highly recommend buying a car at Otto Cadillac. More
by cheyenne.gilbert2013
September 12, 2025
I have been dealing with Bill Mc Lean and Steve Le Mon for years. I only go in for service when Bill is there as he is so professional and thorough with me and my car.. when I leave there I have 100 for years. I only go in for service when Bill is there as he is so professional and thorough with me and my car.. when I leave there I have 100% confidence driving my car knowing Bill took good care of it. I am 89 years old and I trust those two great guys. They both are super human beings and Bill is top as far as service goes. I know he is tough on some of the people but that’s what makes him a perfect Advisor if not Service manager. He expect a days work for a days pay which is what service is all about. Be there on time and do your job. More
by ROZZ360
September 10, 2025
Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More
by asaneff
September 10, 2025
Otto is family and always treats me that way. I will continue to buy and service my vehicle there. This is the 3rd time in so many days I've done this same survey! I will continue to buy and service my vehicle there. This is the 3rd time in so many days I've done this same survey! More
by FLYROBYN
September 08, 2025
I would like to see them have more inventory of new trucks to shop from. trucks to shop from. More
by petaccione
Employees Worked With
