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Otto Cadillac
Albany, NY
2,794 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,794 reviews
August 09, 2026
Had a great experience finding a car that fit both my wife and my needs. Mike worked well with the two of us to make sure we were comfortable and pleased with our purchase. wife and my needs. Mike worked well with the two of us to make sure we were comfortable and pleased with our purchase. More
by jonlday
Verified Customer
August 07, 2026
They corrected my issue promptly while I waited. The waiting area was pleasant and comfortable. Their diagnosis was correct from my description. The waiting area was pleasant and comfortable. Their diagnosis was correct from my description. More
by Jcondo604
Employees Worked With
August 06, 2026
Declan was a pleasure to work with. He provided answers to any questions we had and was very informative on all the features in the XT5. Declan was respectful and listened to any conc He provided answers to any questions we had and was very informative on all the features in the XT5. Declan was respectful and listened to any concerns we had. Ryan thoroughly reviewed any and all options and financial issues. Felt very comfortable working with him. Sean followed up on my purchase which was appreciated. Joe was great walking me thru all the features in the vehicle. The dealership itself offered several key incentives. I would recommend this dealership. More
by sues322
Employees Worked With
August 05, 2026
Everyone was awesome Great customer service and very nice Facility is beautiful and all the people are very nice and professional Facility is beautiful and all the people are very nice and professional More
by ianmaher01
August 05, 2026
The service was friendly, fast and efficient. And they went the extra mile to have someone drive me home since the service was gonna be six hours. And they went the extra mile to have someone drive me home since the service was gonna be six hours. More
by sbonacquisti
Employees Worked With
Bill McLean
August 05, 2026
They are honest, thorough, trustworthy & and pleasure! I've purchased numerous cars there & been using OTTO for all my service for decades. No other repair facility comes close to them. I've purchased numerous cars there & been using OTTO for all my service for decades. No other repair facility comes close to them. More
by hawk7112
Employees Worked With
Bill McLean was the service advisor. Chris was the mechanic.
August 05, 2026
We can't rave enough about Otto Cadillac! Everyone was very professional and knowledgeable! We will be purchasing all of our cars here for now on!! Everyone was very professional and knowledgeable! We will be purchasing all of our cars here for now on!! More
by adenney07
August 05, 2026
Great Service Department. Friendly, Great staff.Excellent work, timely. My car runs like brand new. Friendly, Great staff.Excellent work, timely. My car runs like brand new. More
by CAPSTRAW1950
Employees Worked With
August 05, 2026
Well taken care of. Friendly staff. Good results and price. Thank You . I will purchase 4 tires on next visit. Thanks for your honesty- it goes along way. Great service Friendly staff. Good results and price. Thank You . I will purchase 4 tires on next visit. Thanks for your honesty- it goes along way. Great service department. More
by CAPSTRAW1950
Employees Worked With
Male service person.
August 05, 2026
Great Service, Friendly People. Chris the Driver was very professional. He took me to my destination promptly. Thank You. Chris. Chris the Driver was very professional. He took me to my destination promptly. Thank You. Chris. More
by CAPSTRAW1950
