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Otto Cadillac
Albany, NY
2,644 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,644 reviews
May 14, 2026
The staff is friendly and professional. They listen to my concerns and try to address them. The dealership is always clean and provides refreshments. They listen to my concerns and try to address them. The dealership is always clean and provides refreshments. More
by CHESTERWBROWN
Verified Customer
May 13, 2026
Great service. Friendly staff and great customer environment.The service manager Mr. McLean was very helpful. Friendly staff and great customer environment.The service manager Mr. McLean was very helpful. More
by ararma
May 13, 2026
As always this experience was very positive and stressless. I always look forward to seeing Amber. stressless. I always look forward to seeing Amber. More
by amoconnell49
May 12, 2026
Will not be coming back to this location. The device the scans your car and provides you a report is completely inaccurate. Requested my car be driven back through a 2nd time and had a signif The device the scans your car and provides you a report is completely inaccurate. Requested my car be driven back through a 2nd time and had a significantly different report. Do NOT trust the technology they are using. More
by hyerm40
May 11, 2026
I wanted to do business with Otto, I’m disappointed the price went up so much compared to the first vehicle I put a deposit on, but I understand why. price went up so much compared to the first vehicle I put a deposit on, but I understand why. More
by jfm1241
May 09, 2026
I was very pleased with the service department. They were professional, courteous and I felt appreciated. They were professional, courteous and I felt appreciated. More
by paricojr
Employees Worked With
May 08, 2026
Labor $836,parts $177. 19. They didn't hand over the parts they replaced, either. Too expensive. 19. They didn't hand over the parts they replaced, either. Too expensive. More
by Xuge63
May 07, 2026
Happy with the work your service department has performed. Ok...Although you underfilled my oil by a quart on the first two oil changes the service department has taken the time to learn the Vsport performed. Ok...Although you underfilled my oil by a quart on the first two oil changes the service department has taken the time to learn the Vsport is a different animal than the regular CTS and I truly appreciate that. Good job to all. More
by Grumpydave
Employees Worked With
Bill McLean
May 06, 2026
I have only dealt with the service and parts department and all I have to say is they are all awesome and all I have to say is they are all awesome More
by Stevebirju
