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Otto Cadillac
Albany, NY
2,604 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,604 reviews
April 18, 2026
Mike and his team are a pleasure to work with . He just makes the process easy He just makes the process easy More
by mike@turnkeyws.com
Verified Customer
April 17, 2026
Needed warranty work done. They diagnosed the problem and order the parts and scheduled my repair promptly. They diagnosed the problem and order the parts and scheduled my repair promptly. More
by Teresaohl
Employees Worked With
April 16, 2026
Explained mechanical issue to Amber over the phone and she quickly recognized issue, confirmed that the part was under warranty and scheduled my appt. All went well during service call and she had me roll she quickly recognized issue, confirmed that the part was under warranty and scheduled my appt. All went well during service call and she had me rolling out in expected time frame. More
by Minger131
April 16, 2026
As always my XT5 was repaired perfectly. I came in for an oil and filters change. I also told them I smelled something sweet in the air of the car. They found a very small pin hole in my rad I came in for an oil and filters change. I also told them I smelled something sweet in the air of the car. They found a very small pin hole in my radiator. It is on order, covered by warranty. Otto is the best dealership I have ever dealt with. More
by mjegolfman2
Employees Worked With
I'd have to check my paperwork. Billy checked me in and cashed me out.
April 16, 2026
Always outstanding. The service at Otto is always outstanding. Work is always performed in a timely fashion. Waiting room is very comfortable and accommodating. The service at Otto is always outstanding. Work is always performed in a timely fashion. Waiting room is very comfortable and accommodating. More
by mjegolfman2
April 16, 2026
As always my XT5 was repaired perfectly. I came in for an oil and filters change. I also told them I smelled something sweet in the air of the car. They found a very small pin hole in my rad I came in for an oil and filters change. I also told them I smelled something sweet in the air of the car. They found a very small pin hole in my radiator. It is on order, covered by warranty. Otto is the best dealership I have ever dealt with. More
by mjegolfman2
Employees Worked With
I'd have to check my paperwork. Billy checked me in and cashed me out.
April 15, 2026
Always professional, friendly & on time with appointments. Customer waiting area is always clean & stocked. appointments. Customer waiting area is always clean & stocked. More
by rozzie5600
April 15, 2026
Always professional, friendly & on time with appointments. Customer waiting area is always clean & stocked. appointments. Customer waiting area is always clean & stocked. More
by rozzie5600
April 15, 2026
Very happy they washed and vacuumed the car. Also got me out quickly even though they were backed up. Also got me out quickly even though they were backed up. More
by Jlord512
