Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,143 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,143 reviews
March 08, 2023
Otto Cadillac has the best service that you can get in the area. The staff is great and the service technicians are some of the best. the area. The staff is great and the service technicians are some of the best. More
by vincecardellajr
Verified CustomerEmployees Worked With
March 08, 2023
The most amazing customer service I have ever experienced.the service is excellent overall staff was incredibly friendly experienced.the service is excellent overall staff was incredibly friendly More
by Perlude21
Employees Worked With
March 08, 2023
Terrific servixe on my car from a fantastic service adviser. Will happily return when the need arises. adviser. Will happily return when the need arises. More
by NewPhD
Employees Worked With
March 08, 2023
I've done business with Otto Cadillac for over 20 years and have never been disappointed, The employees are always helpful and responsive to my concerns. Bill in service is aways pleasant and responsive. and have never been disappointed, The employees are always helpful and responsive to my concerns. Bill in service is aways pleasant and responsive. Always 5 stars for him!!! More
by HEIDORNBJ
Employees Worked With
March 07, 2023
Bill was prompt in letting us know the problem. He is very professional to deal with. He gets 5 starts in my book. He is very professional to deal with. He gets 5 starts in my book. More
by shannonstarr2022
March 06, 2023
When getting my new Cadillac sale person corals was a great person to help me get the process going so smooth and great people working there will recommend other thank you guys so much great person to help me get the process going so smooth and great people working there will recommend other thank you guys so much More
by Dhanshym21
Employees Worked With
Carlos
March 05, 2023
Great job quick and efficient ! The whole team from the sales guy Carlos making sure we had a ride to the service manager making sure it was done quickly The whole team from the sales guy Carlos making sure we had a ride to the service manager making sure it was done quickly More
by vinnyroman
Employees Worked With
Carlos Lopez-Granera
March 02, 2023
It was extraordinary service and attention to my needs. Car was ready earlier than expected Car was ready earlier than expected More
by Dudley.larry
Employees Worked With
February 28, 2023
Very friendly. Prompt. Also the system were you can track the service through you phone. Extremely comfortable environment also relaxing. Happy I chose Otto to purc Prompt. Also the system were you can track the service through you phone. Extremely comfortable environment also relaxing. Happy I chose Otto to purchase my car. The service is APlus More
by markeesfather
Employees Worked With
February 27, 2023
Very friendly people, everything is fine efficiently, no waiting no hassle. Up to the Cadillac standard!! waiting no hassle. Up to the Cadillac standard!! More
by philgiguere1
