Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,638 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,638 reviews
September 12, 2022
Not happy with the dealership but the service was very good. Amber was excellent at taking care of my needs. good. Amber was excellent at taking care of my needs. More
by senatorlou
Verified CustomerEmployees Worked With
September 11, 2022
The greeting was prompt and friendly. Our wait for service to be completed was slightly longer than stated, but we were comfortable. We had to remind the checkout rep that the bill was co Our wait for service to be completed was slightly longer than stated, but we were comfortable. We had to remind the checkout rep that the bill was covered under the purchase agreement. More
by Tgmesler
Employees Worked With
September 11, 2022
Although my purchase encountered a few hiccups (from the factory) Otto took excellent care of me and I’m very happy with my purchase factory) Otto took excellent care of me and I’m very happy with my purchase More
by brandyhazzard
September 09, 2022
Friendly, comfortable, professional, reliable service, so far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT 6 from Mid Hudson Cadillac and kept getting services done there - until I decided to try OTTO again. I have been extremely happy with everyone now, especially Bill McClean. If you once had a disappointing experience at OTTO in the past, try them now. More
by Brother Louie
Employees Worked With
September 08, 2022
Very smooth transaction from start to finish, just a bit pushy with extra service offers. pushy with extra service offers. More
by elite1pro
September 07, 2022
I am always happy and satisfied with care given to myself and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ev and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ever a hassle and appt given very quickly. Also my car is washed after being serviced. Also Bill McLean is such an asset to the service dept. Always happy and pleased when I arrive and Bill is there. Thanks and have a nice day More
by jadeaqua
September 06, 2022
Parts were ordered and received earlier than expected. Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service More
by Telatubby60
Employees Worked With
September 05, 2022
Very professional, very quick respond and very nice staff, recommend to work with them. Thank you staff, recommend to work with them. Thank you More
by waltertuason
September 04, 2022
Very helpful clean show room, friendly staff Very accommodating, has shuttle for your convenience went over.features of new vehicle accommodating, has shuttle for your convenience went over.features of new vehicle More
by car3cml
Employees Worked With
September 04, 2022
I found the vehicle I wanted. I had issues with getting this started on my end for the vehicle and they were very patient. I was able to keep them in the loop of all issues and th I had issues with getting this started on my end for the vehicle and they were very patient. I was able to keep them in the loop of all issues and they held my vehicle for a week before I received all info for them to get me in that vehicle. I recommend them 100% More
by asillygrl92
Employees Worked With
