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Otto Cadillac
Albany, NY
2,144 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,144 reviews
January 15, 2020
My recent visit was extremely efficient, and the service was excellent. I have only had fantastic service from this dealership.Everything was taken care of in a very orderly fashion, and I was back on the r was excellent. I have only had fantastic service from this dealership.Everything was taken care of in a very orderly fashion, and I was back on the road quite quickly. More
by TEDWLADIS
Verified CustomerEmployees Worked With
January 14, 2020
Error Corrected After a previous inspection the battery bracket was not replaced leaving the battery loose in the compartment (a safety hazard). I arrived at OTTO wit After a previous inspection the battery bracket was not replaced leaving the battery loose in the compartment (a safety hazard). I arrived at OTTO without an appointment to have this issue addressed. Without hesitation they examined the problem and fixed it. Just what I have come to expect and appreciate about the service here. More
by dwyerr1948
January 10, 2020
Excellent All the staff at Otto are informative and helpful in every way. The work is done in a timely and friendly manner. Always a positive experience. All the staff at Otto are informative and helpful in every way. The work is done in a timely and friendly manner. Always a positive experience. More
by tr.golden
January 08, 2020
I was not given a call advising of the status of my vehicle, but I called and was told it was ready? Ready?!? What was wrong with it. Improve the communication. Also if they want to take time to give a vehicle, but I called and was told it was ready? Ready?!? What was wrong with it. Improve the communication. Also if they want to take time to give a car wash also add a quick vacuum if your in my car doing work. More
by Jalaun
Employees Worked With
Bob
January 03, 2020
Otto service is aces! The service personnel at Otto are pleasant, professional and prompt. Our issue was resolved quickly and we were on our way to our other errands. The service personnel at Otto are pleasant, professional and prompt. Our issue was resolved quickly and we were on our way to our other errands. More
by MBUCCIFE
January 03, 2020
Regular maintenance Always professional and great service. On time and my car is always sparkling when I leave. Staff is courteous and friendly. Waiting room is pleasant. Always professional and great service. On time and my car is always sparkling when I leave. Staff is courteous and friendly. Waiting room is pleasant. More
by SCAMPOLI
Employees Worked With
December 30, 2019
Dave's Best! This is my 30th year owning a Cadillac from Too. Steve Lemon is always top notch and the service team is magnificent. Bill is outstanding and I have This is my 30th year owning a Cadillac from Too. Steve Lemon is always top notch and the service team is magnificent. Bill is outstanding and I have always had excellent, timely and efficient attention paid to my calls. More
by david_f_lombard
December 30, 2019
The process was made easy. The appointment process and the service were simple to set up and the techs courteous. It took no time at all to fix my problem and be on my way. The appointment process and the service were simple to set up and the techs courteous. It took no time at all to fix my problem and be on my way. More
by DTUCKERSELLS
Employees Worked With
December 30, 2019
Always Quality service This is my third Cadillac from Otto two CPO's and now my first new one . Steve is always great and Kudos to Ian for dropping us a letter our warrant This is my third Cadillac from Otto two CPO's and now my first new one . Steve is always great and Kudos to Ian for dropping us a letter our warranty was close to expiring and then informing us of 0% on 2019's that was the incentive we needed. More
by RBACH919
December 27, 2019
Lease Best time I have had leasing a new car. Very up front and honest. Knowledgeable staff. Hassle free shopping in a relaxed environment was great. Best time I have had leasing a new car. Very up front and honest. Knowledgeable staff. Hassle free shopping in a relaxed environment was great. More
by Dez03
