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Otto Cadillac
Albany, NY
2,185 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,185 reviews
November 14, 2024
The service advisor was outstanding. They changed my oil, found a nail in my tire and fixed it within an hour. Washed and vacuumed it too! They changed my oil, found a nail in my tire and fixed it within an hour. Washed and vacuumed it too! More
by Donette
Verified CustomerEmployees Worked With
Other Employees :
The receptionist, Beverly I think, was very kind as well.
November 14, 2024
This is my 3rd XT5. I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had any problems. More
by cygnetny
November 13, 2024
The dealership is great, especially the woman in a lobby who greets you. She is a great person who greets you. She is a great person More
by alnitecop125
November 12, 2024
I have an older car that I purchased at Otto. I have always had my car serviced there & trust them to do the needed repairs. They have never tried to sell me unneeded repairs. Bill McLean is my g I have always had my car serviced there & trust them to do the needed repairs. They have never tried to sell me unneeded repairs. Bill McLean is my go-to guy & Intrust him to take care of me. Thanks! More
by hawk7112
Employees Worked With
November 12, 2024
All questions were answered professionally & courteous. Need to know if u triggered my alarm if so why? U had the fob Need to know if u triggered my alarm if so why? U had the fob More
by Al
Employees Worked With
November 12, 2024
Amber was so helpful, knowledgeable, and patient. She made sure to coordinate all my needs so one service trip was all that was necessary. She also recruited Nick, who gave me a lesson on how all th She made sure to coordinate all my needs so one service trip was all that was necessary. She also recruited Nick, who gave me a lesson on how all the features in this “new to me” car works! More
by New to Otto
November 11, 2024
Amber, was very pleasant, and she didn't try to complicate the appointment ,knowing that I didn't have a lot of time. complicate the appointment ,knowing that I didn't have a lot of time. More
by bellamia.7
November 11, 2024
Excellent customer service! Would highly recommend Otto Cadillac. My vehicle’s service was completed in less time than was expected. Would highly recommend Otto Cadillac. My vehicle’s service was completed in less time than was expected. More
by cmadtcar
Employees Worked With
November 08, 2024
Bill went out of his way to make arrangements to pick up my car.Great service my car.Great service More
by b40babe
November 07, 2024
Otto Cadillac is beyond terrific. The service is fantastic-professional, caring and superb maintenance. A special shout out to Bill. One of a kind! The service is fantastic-professional, caring and superb maintenance. A special shout out to Bill. One of a kind! More
by HARTKH
