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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
4.8
2,826 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,826 reviews

August 19, 2026

On time as scheduled. Bill is a pleasure to work with. He always answers my questions and suggestions reasonable repairs needs. More

by ron.maturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2026 -

Otto Cadillac responded

Thank you for your feedback! We're glad to hear Bill provided you with timely and helpful service. We look forward to working with you again at Otto Cadillac.

August 18, 2026

Have been with Steve LeMon and Bill for years both treated me like family. Sorry to see Steve retiring but he deserves a life with his family down South More

by ROZZ360
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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Aug 19, 2026 -

Otto Cadillac responded

Thank you for your kind words and loyalty to our team! We truly appreciate your continued business and support. We will pass along your kind words to Steve and Bill. Thank you for choosing Otto Cadillac!

August 18, 2026

Scheduled my appointment online the night before and was seen the very next day. Customer service was good and fixed my issue within a short amount of time. More

by gdeleon549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 19, 2026 -

Otto Cadillac responded

Thank you for sharing your experience with us! We're thrilled we could support your needs promptly and efficiently. We truly value your business and look forward to helping you in the future. Have a great day! - The Otto Cadillac Team

August 17, 2026

Efficient and professional . Spotless waiting area and pleasant personnel I will be back again! More

by Cusick.eileen
Recommend Dealer
Yes
Employees Worked With
Forgot
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Aug 18, 2026 -

Otto Cadillac responded

Thank you, Eileen, for stopping by to leave Otto Cadillac a wonderful review!

August 16, 2026

Was a great experience dealing with this dealership all employees where good no pressure sales More

by myharley8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kenneally
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Otto Cadillac responded

Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with our team and that you felt comfortable with our no-pressure sales approach. We truly appreciate your business and hope you are loving your new vehicle!

August 15, 2026

Very friendly no rush atmosphere. Smaller dealership which I liked. Very professional. Spent time with car to show me the ins and outs. More

by corneliahjt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Otto Cadillac responded

We're glad you enjoyed our relaxed, professional atmosphere and thorough guidance! Thank you for choosing Otto Cadillac, and enjoy your new car! Safe travels!

August 14, 2026

This was my first experience with Otto Cadillac so I didn't know what to expect. From the time I walked in the door I was welcomed, directed to MY service advisor, Bill who listened to me, advised me of More

by rmiller58
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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Aug 17, 2026 -

Otto Cadillac responded

We're so glad Bill and our team made your first visit a success! Happy we could assist you at Otto Cadillac. Safe travels ahead!

August 12, 2026

I don't want to give a narrative. They were excellent, can't that satisfy your survey. More

by bradleyej
Recommend Dealer
Yes
Employees Worked With
Bill M.
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Aug 13, 2026 -

Otto Cadillac responded

It means so much to us to see your review! Thanks from the team at Otto Cadillac.

August 12, 2026

In and out quickly Good dealership friendly helpful people I have never had any issues at Otto. Would highly recommend More

by maconnel6
Recommend Dealer
Yes
Employees Worked With
Bill
Print
Aug 12, 2026 -

Otto Cadillac responded

We are grateful for your kind words regarding our team! It’s wonderful to hear that you’ve always had such a positive experience at Otto Cadillac. We truly value your recommendation!

August 12, 2026

Very personable and friendly team - including the front desk person Beverly. Car was serviced quickly and there were no surprises. More

by CTHOMAS-ODELL
Recommend Dealer
Yes
Employees Worked With
Bill McLean
Print
Aug 12, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about the team and Beverly at Otto Cadillac! We’re pleased your service experience was prompt and transparent. Safe travels!

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