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Otto Cadillac
Albany, NY
1,734 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,734 reviews
June 07, 2023
On this occasion there was a lack of communication as to the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of g the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of get the inspection. The part was on back order and my inspection expired. When it came in the appointment was made for the installation and inspection, the car was dropped off the night before. I received a call saying that the car was done. When I came on to pick it up I was told that the inspection couldn't be done until the car was driven 100 mile to reset the computer. I explained that the inspection sticker was expired and I would be able to drive it 100 miles without possibly getting a ticket. I feel that all this should have been explained way before the part was ordered and installed. I've always had good service and customer care in the past, but this time I felt that there was a lack of communication between service and myself. I was told that the customer service manager was going to be involved and that I would get a call back...that has not happened as well. Update: The service manager did reach out to me to find a solution. Roger, suggested that I not pick up my car and that he would have one of his service techs drive the car a couple of days to see if the computer will reset. Needless to say it took 1 day and not a 100 miles...I was very surprised and happy to get this resolved. More
by kathe7
Verified Customer
Helpful June 07, 2023
Always happy to see customers; always great service reasonably priced and service is done in a timely manner. reasonably priced and service is done in a timely manner. More
by Shaun Marie
Employees Worked With
June 07, 2023
Service and staff are Professional, friendly, attentive, informative, complimentary, delivering full customer service. I’m a very happy customer. informative, complimentary, delivering full customer service. I’m a very happy customer. More
by christina1188
June 07, 2023
Dan was an excellent salesman. Gave my husband and I to make our decision. Very attentive to our needs Gave my husband and I to make our decision. Very attentive to our needs More
by jenalex22
June 07, 2023
Everyone is very attentive to the customer. It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for th It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for the perfection that they maintain in the service department. More
by Dwndrellos@gmail.com
June 01, 2023
The purchase agreement took less than 10 minutes. The salesman was extremely polite and helpful. Unfortunately, the finance officer put us through an extra item, potential upgrade for or over an The salesman was extremely polite and helpful. Unfortunately, the finance officer put us through an extra item, potential upgrade for or over an hour. This could simply be done by issuing you a checklist of upgrades, and then heading it back to the finance officer, and he would explain what you want. Please know most people buying a Cadillac, it is not their first rodeo they know what they want and need. The technical support person that went over the car before we took it on the road was exceptional. He went over so many different electronic controls. At the end, he said, I am sure many items are not clear, but please call me and I will go over them again or stop in and I will assist you. Recently, I noticed four hooks in the trunk, which I believe is used for installing netting to keep packages and groceries from moving around in the trunk. Please note no such netting was in the car when we picked it up. Could you please have one sent to our Home @5Camden Circle delmar NY 12054. Thank you. More
by rgreen46
Employees Worked With
Other Employees :
Dawn Crossley
May 27, 2023
Steve, Declan, and Nelson provided me with an outstanding buying experience. Very professional and customer focused. Would highly recommend Otto. buying experience. Very professional and customer focused. Would highly recommend Otto. More
by dodell1
May 27, 2023
Amber went out of her way to keep me updated on the progress of my repairs. Customer satisfaction is her top priority. progress of my repairs. Customer satisfaction is her top priority. More
by Woodsman
Employees Worked With
Other Employees :
Dawn Crossley
May 26, 2023
They were very accommodating and were able to get my car in and completed my car in a speedy fashion. How ever I am concerned that I have not had this car 2 years and a screw broke inside the motor block f in and completed my car in a speedy fashion. How ever I am concerned that I have not had this car 2 years and a screw broke inside the motor block fro high pressure fuel pump. Then the told me it needs another 3500.00 there is a problem with the differential. I just can’t believe all this work in a 2014, hoping this is not a lemon More
by dreambemine
May 20, 2023
The dealership is extremely accommodating. I have has nothing but great experiences each time I have been there. I have has nothing but great experiences each time I have been there. More
by moosematteo
