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Otto Cadillac - Service Center

Albany, NY

4.7
1,601 Reviews

1,601 Reviews of Otto Cadillac - Service Center

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July 24, 2025

Great team. Always focused on providing good service. Appreciate their desire to make sure all concerns are addressed. More

by TROYBSANO
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
July 24, 2025

Friendly, professional and timely. Glad to use their services. Great experience all a round. Thank you. More

by lizandkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ceresse (sp)
July 23, 2025

Service was good. Upset that they didn’t tell me when I was paying, that they didn’t tell me they assessed an up charge of $80 on the $2700 I was paying for using a c More

by samran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Friendly and courteous staff for sure. Communication is quite affective and excellent overall service. This was my first service on my CT4 and very pleased with the outcome. My car was tak More

by jmbowb1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2025

Amber was great. In part because of her, I will be back soon for more service. More

by KUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2025

Bill is service is Great, easy to work with. Great job explaining everything wrong with car. More

by No name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

Service was good but a little slow (2hours for an oil change). When car was given back it was parked partially on the sidewalk after jumping the curb with right front tire. Luckily no damage to tire or More

by albanypig1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Got a date within a day or 2 to stop and get oil changed and tires rotated. Took less than an hour. More

by mikeoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Our vehicle was taken right in as usual. We always get friendly, quality and timely service. More

by penncentral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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