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Otto Cadillac - Service Center

Albany, NY

4.7
1,601 Reviews

1,601 Reviews of Otto Cadillac - Service Center

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April 15, 2022

Bill McLean is very personable & Professional. The job was done correctly, in a timely manner, and for a "decent" price. More

by dcarrington98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2022

Service is always great. Bill McLean does a great job meeting my needs every time I come in. More

by rcseward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2022

Service department was great, I was able to schedule an appointment quickly and Andrew was very friendly & helpful during the visit More

by chris856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
April 13, 2022

Great team who works to insure all your needs are met. Very much appreciate the constant communication around status, when to expect your vehicle to be ready, possible maintenance items that should be ad More

by RIGGIADAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Melissa D'Errico
April 13, 2022

Bill in Service is great to work with but they do seem to be short-staffed right now. More

by CRICSTU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2022

Clean, on point. Wait area is comfortable. Service was as promised and a wash too. More

by zosand1953
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2022

Great customer service. Andrew is a true asset to the Service Dept. Melissa and Bill are also Top Shelf. They took care of my vehicle. Always courteous. It’s a bit of a driv More

by psomers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dani even offered me a ride home after her shift if I couldn’t get one. I would love to thank her personally for all she did for me the other evening when I lost a tire. , Melissa D'Errico
April 06, 2022

Very professional and treats thier customers with respect. I recommend them to everyone I Meet. More

by llewrichards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
April 06, 2022

Courteous and expedient process from scheduling my service appointment to checking in and acquiring my loaner. More

by peter@rokeach.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
April 05, 2022

We highly recommend Bill McLean, Melissa, Sarah, Alison, and the rest of the staff because we always receive the best service at OTTO. More

by avideh2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison, Sarah,, Melissa D'Errico
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