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Otto Cadillac - Service Center

Albany, NY

4.7
1,231 Reviews

1,231 Reviews of Otto Cadillac - Service Center

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December 27, 2018

Great service When I arrived the service consultant greeted me by name and took care od everything from there. Even inspected my vehicle as it was coming due and I More

by rpkinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John White
December 25, 2018

Great job. Job well done, everyone. I had an issue and you listened. Bill and John, you are welcoming and professional, and strive to always exceed expectation More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technicians that worked on the car., John White
December 24, 2018

As always completely satisfied The professionalism of the staff always makes the service visit successful. The friendliness of the staff always makes you feel welcome. They thorough More

by JAMA724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2018

Great Service Great service, very knowledgeable staff that does a great job every time me or wife need service, will continue to use Otto for future service More

by maherekiem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
December 20, 2018

Service Bill does great job from time you arrive to exiting explaining everything. Very impressed with each time I have had my car serviced and will continue More

by jtuffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2018

Great service at Otto I brought my CT6 in for an oil change. They addressed a completed the oil change, addressed an outstanding recall, changed the cabin filter, detailed More

by CHESTERWBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2018

Service was done to our complete satisfaction. We were met at appointrd time in a friendly manner. Once our car was serviced we were told what was done and w More

by JOPALKA001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2018

Rosemary As I have stated year after year, I return to Otto for the excellent service I receive from Bill Mc Lean and saleman Steve LeMon. Also at times I ha More

by ROZZ360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John White
November 30, 2018

Great People We chose Otto Cadillac because they know how to treat people. We just purchased our second vehicle from them. When the battery went in that vehicle, More

by MCARLSON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
November 29, 2018

Good experiance Service advisor Bill Mclean was prompt, attentive and professional. It was the fastest process of getting a loaner vehicle ever. When calling the deal More

by carpenterscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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