Otto Cadillac - Service Center

From sales to service, I have always had a pleasant experience and have purchased 4 vehicles from Otto. They are focused on customer service and satisfaction which seems rare to come by these days. experience and have purchased 4 vehicles from Otto. They are focused on customer service and satisfaction which seems rare to come by these days. More

What can I say? Every time I enter your establishment I am greeted with nothing but friendly hellos and smiles. Always professional service starting with the receptionist to the service staff. Thank you am greeted with nothing but friendly hellos and smiles. Always professional service starting with the receptionist to the service staff. Thank you More

Curious staff. Loaner vehicle was ready and the service timely. My vehicle was clean and ready for me at the end of the day. Thank you. timely. My vehicle was clean and ready for me at the end of the day. Thank you. More

Oil change Went in for a oil change. Was immediately taken care of. They do so much more than just the oil change. They took care of all the fluids and checked t Went in for a oil change. Was immediately taken care of. They do so much more than just the oil change. They took care of all the fluids and checked the alignment on the care. Terrific people to do business with. Honest and courteous staff. More

First service but very good experience It was my first time to receive any service at a Cadillac dealer other than my initial purchase. It was for an oil change and time/price was good. B It was my first time to receive any service at a Cadillac dealer other than my initial purchase. It was for an oil change and time/price was good. Bill could have not have been more helpful. More

As always, speedy, kind and courteous. Always do a great job and let you know as soon as they are done! Thank you Bill McLean. job and let you know as soon as they are done! Thank you Bill McLean. More

Great Service Service department provided great service. Loaner vehicle was ready and waiting, when I dropped my vehicle off, which made it very easy for me. I re Service department provided great service. Loaner vehicle was ready and waiting, when I dropped my vehicle off, which made it very easy for me. I recently purchased my CPO vehicle from the dealership and Otto has worked with me throughout the entire process and made the experience very pleasant. More

We are pleased with the service and courteousness of the staff.always ready to answer any questions we have and take the time to show us how to use a feature on the vehicle that we do not understand staff.always ready to answer any questions we have and take the time to show us how to use a feature on the vehicle that we do not understand More

Great service Bill has worked with me several times. I appreciate his candid advice about what's needed, and what's not. The work was done as requested, on time. Wh Bill has worked with me several times. I appreciate his candid advice about what's needed, and what's not. The work was done as requested, on time. What else can be needed? OK, perhaps a wider range of teas in the spotless waiting area More

Pleasant and timely visit. A loaner was provided so I was able to run my errands. I really appreciate this as I am able 40 minutes away! able to run my errands. I really appreciate this as I am able 40 minutes away! More