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1,568 Reviews of Otto Cadillac - Service Center
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June 25, 2020
replace radio screen timely appointment made, kept and quickly achieved. The reminder were worthy. Staff were polite. Easy to deal with, friendly and most courteous. I app timely appointment made, kept and quickly achieved. The reminder were worthy. Staff were polite. Easy to deal with, friendly and most courteous. I appreciate their efforts. More
by cummindm
Verified Customer
June 18, 2020
Very dissatisfied. Brought 2013 Escalade in for AC service. Compressor replaced. Service report also notes: 1. Oil Lines from transmission leaking. 2. Left rear sho Brought 2013 Escalade in for AC service. Compressor replaced. Service report also notes: 1. Oil Lines from transmission leaking. 2. Left rear shock frozen. 3. Right front shock leaking.g I have no evidence of oil lines leaking on my driveway. Ride seems OK to me. Upon leaving, service suspension soon light was on upon starting vehicle. Complained to Service Manager Roger in an e-mail, received no response until after I submitted a satisfaction survey. Scheduled an appt to have car look at. Following re-inspection of service suspension light, was told it was rear shock that was tripping the alarm. Attempted to reason with Service Rep Bill McClean, who offered a 10 % discount on repair costs. Gave him a counteroffer of I would buy part at dealer's cost and split labor charandge. Was told NO. Left dealership with problem un-resolved. Not very happy, at all. I have been a loyal customer since I bought car from Otto new, in 2013. All service work has been performed by Otto since then except oil changes. These were recently replaced at a savings of $700 less than quoted price from Otto. In checking the repair estimate that was prepared for me I see that the rear shock is quoted at $590. I can buy that same ACDELCO part on-line for $240. Using Otto Cadillac is too much of a luxury for me. Cannot recommend their service shop for anything. More
by jmoshier
June 18, 2020
Friendly and efficient staff are consistently polite and very helpful always completing service on time.Attention to details is impressive.Vehicleis always washed when service is completed very helpful always completing service on time.Attention to details is impressive.Vehicleis always washed when service is completed More
by JDENNIS.HANRAHAN
June 16, 2020
Great Allison insured my Cadillac was serviced on time. Bill provided top notch service. Covid 19 precautions were adhered to. As always, an enjoyable visit Allison insured my Cadillac was serviced on time. Bill provided top notch service. Covid 19 precautions were adhered to. As always, an enjoyable visit to my favorite Cadillac dealer. More
by IzzyRivera
June 13, 2020
Top notch service. Was very happy with how they took care of me and Covid 19 protocols. Would recommend their service Dept to anyone for sure. of me and Covid 19 protocols. Would recommend their service Dept to anyone for sure. More
by sfrazee
June 13, 2020
Great service It was very much appreciated to receive the individual focus to make sure our caddy is a good, safe performer. Thanks to Bill in Service, Steve in Sa It was very much appreciated to receive the individual focus to make sure our caddy is a good, safe performer. Thanks to Bill in Service, Steve in Sales and especially Ian for doing the extra research to make sure we received a fair deal. More
by MGS05MIKE
June 12, 2020
AMAZING SERVICE Bill was great to work with and always kept us informed.Very happy with the service we received. Quality work and good prices. Great customer service Bill was great to work with and always kept us informed.Very happy with the service we received. Quality work and good prices. Great customer service More
by thepallozzifamily
Employees Worked With
June 09, 2020
Very happy to have bought our Cadillac from OTTO Cadillac because they've always topped expectations for service amongst all the service departments in dealerships. because they've always topped expectations for service amongst all the service departments in dealerships. More
by Avidehst
Employees Worked With
Bill
June 05, 2020
We are always treated and taken care of promptly. Kept up to date with the repair progress. Comfortable and pleasant waiting area. Thank you Otto. to date with the repair progress. Comfortable and pleasant waiting area. Thank you Otto. More
by ANTON19751
Employees Worked With
June 05, 2020
I’ve always been treated outstanding by the service I’ve always been treated outstanding by the service department for the last three cars that I purchased there Even though I didn’t purchased this I’ve always been treated outstanding by the service department for the last three cars that I purchased there Even though I didn’t purchased this one there I have no qualms about bringing it to the service people again They always treated me extremely well and they always got everything taken care of but I needed and we’re always able to see me ASAP Bill McLean has been a pleasure to work with or these last several years More
by WEBVINCENT
