Otto Cadillac - Service Center

Great Service Experience As usual, Bill got our car in for service on-time and completed the work while we waited, sooner than expected. Bill is always courteous and takes th As usual, Bill got our car in for service on-time and completed the work while we waited, sooner than expected. Bill is always courteous and takes the time to explain the work. More

Consistently Excellent As usual they go above and beyond when bringing my car in for service. And they take time to and answer all my questions. Consistently excellent. As usual they go above and beyond when bringing my car in for service. And they take time to and answer all my questions. Consistently excellent. More

Excellent as usual As always, Bill McLean and the service department did an excellent job for us. We appreciate the standard of excellence at Otto Cadillac. They are t As always, Bill McLean and the service department did an excellent job for us. We appreciate the standard of excellence at Otto Cadillac. They are the best!! More

So happy to be able to use my touch screen My Touch screen stopped working, Was afraid it would be a large expense. Bill gave me the option to replace the touch screen. It was ordered but I My Touch screen stopped working, Was afraid it would be a large expense. Bill gave me the option to replace the touch screen. It was ordered but I didn't get the notification it was in. Not sure how they notified me. Once I called to see if it was in I was advised it was sent back. A few days later I called again and made an appointment for the following week. It was back at the dealership on the day of my appointment and installed. Thank you for helping me resolve my problem. More

Service was great As always, I have nothing but raves for the service center. They are fantastic. However, I used the mobile app to set up an appointment, and it neve As always, I have nothing but raves for the service center. They are fantastic. However, I used the mobile app to set up an appointment, and it never registered with the service center. As a result, I was there for over 1.5 hours for an oil change. I am very proficient with technology, and know I completed the appointment online, but it never got there. Bill McLean was awesome, as he always is whenever I have gone there for service. More

Oil change This dealership is very clean. The staff is very friendly. I was in for service. I had an oil change and tire rotation on my XT5. It was done ve This dealership is very clean. The staff is very friendly. I was in for service. I had an oil change and tire rotation on my XT5. It was done very quickly and my vehicle was washed and dried. I was very pleased with my service experience at the dealership More

Otto Caddy: Luv this joint From setting appointment to getting me out in under an hour, as promised, Bill McLean was the best! Courtesy car wash is a classy touch. So glad I c From setting appointment to getting me out in under an hour, as promised, Bill McLean was the best! Courtesy car wash is a classy touch. So glad I chose OTTO! More

Excellent They treat you with respect courteous kindness doesn't feel like a service center feels like your best friend's garage. I'm recommending a raise for a They treat you with respect courteous kindness doesn't feel like a service center feels like your best friend's garage. I'm recommending a raise for all of them outstanding job More

Feels like home at Otto I purchased my car in 2009 & ever since then, I’ve taken my car to Otto for scheduled maintenance and emergencies. I’m on a first-name basis with ever I purchased my car in 2009 & ever since then, I’ve taken my car to Otto for scheduled maintenance and emergencies. I’m on a first-name basis with everyone & feel respected by everyone, especially Bill McLean who answers all my detailed questions & is patient when dealing with my ”extreme attention to detail.”. I know I pay a little more having work done at the dealership but it’s worth it. They’ve never steered me wrong or tried to sell me a repair I didn’t need. I trust them. This last visit, I also spent time with Ian while I explored extending my warranty. There was no high-pressure sales pitch & I felt at ease dealing with him. Thank you! Krista Hawk More

Roger Makes it easy Roger Prentiss make our service as easy a possible. Always communicates and always makes sure that I know where my Cadillac is parked. Great all aroun Roger Prentiss make our service as easy a possible. Always communicates and always makes sure that I know where my Cadillac is parked. Great all around! More