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Otto Cadillac - Service Center

Albany, NY

4.7
1,535 Reviews

1,535 Reviews of Otto Cadillac - Service Center

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July 22, 2019

Great service! Excellent service and easy to work with.. scheduling appointments are a breeze and they get you in and out quickly. I would highly recommend Otto Ca More

by PATRICK.ROOHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2019

Fast and efficient Staff is very friendly. The service manager is very informative . He explained what was done so I could understand it. The waiting room is always clea More

by TECHNOSTRUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2019

Otto’s is the best! Otto Cadillac has the best service center around! The staff are friendly and very organized and their attention to detail is flawless!! I’d recommend More

by PATTIB21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Bisesti
July 15, 2019

service is good so far there is always room for improvement ,and the staff is friendly .I have no complains yet but I am satisfied with their service ,thinking about a new More

by jamie8810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
Jul 31, 2019 -

Otto Cadillac responded

Jamie, Thank you for taking the time to send in a review. I am always open to suggestions or comments from customers as to how we can improve our customer service . Please feel free to contact me directly at any time if you would like to share any suggestions. Sincerely, Chris Otto

July 15, 2019

Cadillac service Was a very nice atmosphere and people very friendly and helpful. Bill in service was great. Would go back, love my Cadillac Thank you apprec More

by SIMPLICITY2D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2019

Friendly & Efficient Scheduled for 8:00 AM serviced at 8:00 AM, just enough time to enjoy a cup of coffee and be on my way. All my questions were answered the service was More

by dwyerr1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2019

Surprise I have always brought my car to a Cadillac dealerships for service no matter where we were in the United States.Almost all of our service has been do More

by EnaJ456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
July 03, 2019

Oil change The service manager is wonderful. Always cheerful and very informative. The staff is always very friendly. The waiting area is top notch. So far no co More

by TECHNOSTRUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2019

They supplied us with a loaner car They did everything they said they would do.I was very happy with the service and how quick the work was done. And washed my car. More

by REDDOG4624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2019

Excellent service Otto employees have already been prompt, courteous and keep you informed of the progress on your car service or repair. Bill McLean has been a pleasur More

by Dusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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