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This rating includes all service center reviews, with more weight given to recent reviews.
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1,543 Reviews of Otto Cadillac - Service Center
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May 14, 2025
Smooth , no complaints Okay I will now type out eleven more words for you more words for you More
by mpalmer70
May 12, 2025
Outstanding service dept. Always go above and beyond. My vehicle is always returned clean and shiny shiny Always go above and beyond. My vehicle is always returned clean and shiny shiny More
by ToddHanlon145
Verified CustomerMay 10, 2025
Very professional, as u would expect a Cadillac Dealer to be. Amber took the extra steps to help me when they were very busy. As I was an out of towner with a disabled escalade.she was kind, understanding to be. Amber took the extra steps to help me when they were very busy. As I was an out of towner with a disabled escalade.she was kind, understanding, and fixed my problem. Quickly.. More
by VGONGMD
May 09, 2025
Appt was on time. Concerns were addressed and quotes for future maintenance and brakes were provided as requested Concerns were addressed and quotes for future maintenance and brakes were provided as requested More
by bdamshaw
Employees Worked With
Bill... excellent, informative and very pleasant
May 09, 2025
Very happy with Otto service department they keep u informed. And the work I experienced was top shelf happy with the service informed. And the work I experienced was top shelf happy with the service More
by Tamur105
May 08, 2025
Bill in service is amazing. Always goes above and beyond. His entire department goes above and beyond. Always goes above and beyond. His entire department goes above and beyond. More
by ToddHanlon145
May 07, 2025
Professional, fast, and super informative. We'll be back for sure, the experience was very different than other places and communication was top notch. We'll be back for sure, the experience was very different than other places and communication was top notch. More
by pdd827
Employees Worked With
May 05, 2025
I wasn't contacted about my car for 5 months. I had been waiting to hear when it would be ready. And never did and when I called to inquire. I was informed that Bill was unsure that my vehicle wa I had been waiting to hear when it would be ready. And never did and when I called to inquire. I was informed that Bill was unsure that my vehicle was still in the dealerships possession. And had thought I had abandoned it. I was then told I could pick it up but the battery was dead since it had been sitting. But someone from service would be able to jump me and Bill verified that they would still be there when I was able to come by to get my car. I then get there just after 6pm the agreed upon time and no one from service is there to jump my vehicle. The whole situation is absolutely ridiculous and my issue with my vehicle wasn't even fully fixed More
by Kdworakowski13
Employees Worked With
Bill
May 05, 2025
Amber was extremely rude and condescending! She made a huge mistake with pricing and harassed us until we had to avoid her call. She verbally assaulted my wife and ridiculed her as she was leav She made a huge mistake with pricing and harassed us until we had to avoid her call. She verbally assaulted my wife and ridiculed her as she was leaving the dealership. More
by btrinci
May 04, 2025
They are always helpful and professional, when automobile that l purchased from another dealership was inot there for me, they were. They were great. that l purchased from another dealership was inot there for me, they were. They were great. More
by ginam
