Otto Cadillac - Service Center

Friendly customer service by Amber and it was a quick service appointment, all went well. service appointment, all went well. More

Excellent overall service as usual. Amber is very knowledgeable and couteous. I am kept up to-date-on the status of the service. Much appreciated. Amber is very knowledgeable and couteous. I am kept up to-date-on the status of the service. Much appreciated. More

Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

Took him three trips to fix my a pillar Took me three trips for the dealership to fix my a pillar trips for the dealership to fix my a pillar More

On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however. More

I Always have a great experience n they fix everything n very accommodating. And very professional . very accommodating. And very professional . More

Excellent customer service, Bill was great, and kept me informed of progress. Very happy with dealership! informed of progress. Very happy with dealership! More

Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time it was a very pleasant experience they were very efficient and not waste your time More

Courteous, I arrived early and they took me in right away, kept me informed, reasonable price, noticed I did not have a key for the lug nut and ordered me one without my even asking. Could not be better away, kept me informed, reasonable price, noticed I did not have a key for the lug nut and ordered me one without my even asking. Could not be better. More

Very well organized with knowledgeable and helpful staff. I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self- I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self-serve coffee was delicious. More