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Otto Cadillac - Service Center

Albany, NY

4.7
1,646 Reviews

1,646 Reviews of Otto Cadillac - Service Center

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September 08, 2025

I would like to see them have more inventory of new trucks to shop from. More

by petaccione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Otto Cadillac responded

Thank you for sharing this feedback. I am sorry to hear our inventory did not meet your expectations. I will share your comments with the team, and if there is anything specific I can help you look for, please let me know. Thank you, Ian Maher - General Sales Manager - 518-869-5000

September 08, 2025

I received excellent customer service. Made a stressful situation very manageable. very happy with every level of service. More

by Karen Ulrich
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Otto Cadillac responded

Hi Karen, we're so glad our team made a tough situation easier for you. Thank you for choosing Otto Cadillac and for sharing your feedback!

September 05, 2025

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

September 03, 2025

Very Prompt and polite, answered all my questions and did not pressure me into any Xtra work!! More

by Cara.rcuda1
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Sep 04, 2025 -

Otto Cadillac responded

Cara, it means so much to us to see your review! Thanks from the team at Otto Cadillac.

September 03, 2025

Small personable dealer, your not just a number. They go the extra mile. I definitely would recommend but the are a little slow. Could use an addition. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Otto Cadillac responded

Ken, thank you for your review of Otto Cadillac! We're so grateful for your feedback, and we apologize for any wait you’ve experienced. Your recommendation means a lot to us!

August 29, 2025

Service was great. They fixed the problem and explained what they did. Problem was remedied. More

by wendy.troeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Otto Cadillac responded

We are honored to receive your support. Thank you! - Otto Cadillac Team

August 29, 2025

Great friendly service! Bill was great and kept us informed about the entire service and got us on our way in a timely manner. More

by brassguy1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Otto Cadillac responded

Thank you for sharing your experience with Bill and the team! We appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 29, 2025

The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Otto Cadillac responded

Thank you for sharing your feedback about our team and facility, Chester! We truly appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 27, 2025

Very good service Bill was on top of his game would recommend friends and family. More

by inc-15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Otto Cadillac responded

Thank you for recognizing Bill's excellence and recommending our service to your friends and family! See you down the road at Otto Cadillac.

August 27, 2025

Every time I stop in for service I check in with Bill in service and chew the fat. Then I stop in to see Dan in sales just to check out if there's anything I might be interested in. Like talking with a coup More

by jjroarke
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Aug 28, 2025 -

Otto Cadillac responded

It's awesome to hear you feel like you're catching up with old friends when you visit Bill and Dan! Thanks for choosing Otto Cadillac Inc. See you next time!