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Otto Cadillac - Service Center

Albany, NY

4.7
1,526 Reviews

1,526 Reviews of Otto Cadillac - Service Center

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April 25, 2025

Over the top customer service. Everyone at the dealership was polite, friendly and attentive. Will recommend Otto to friends. More

by amoconnell49
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 25, 2025

Extremely professional and courteous. Treated like a VIP Comfortable waiting area, service quality and nice clean wash More

by kgritzuk
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 25, 2025

Everyone is slways very polite and welcoming. Make you feel like family. Details, value, and confidence in work done. More

by 518nissan
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 25, 2025

Excellent customer service with great communication Always an enjoyable experience with their wonderful support staff. More

by tpayne10
Recommend Dealer
Yes
Employees Worked With
Bill McLean
April 24, 2025

Service rep. Amber was very courteous, knowledgeable and accommodating. She kept me up to date on the progress of the work being done on my car. I can always depe More

by Terry Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

I have been going to Otto for service for many years. They are great to work with. More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

When I make a call from my cue the screen locks and I still have to restart my phone More

by Nycat06
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 18, 2025

Always fast, efficient, and competent service. The dealership is clean and welcoming, and the staff friendly and knowledgeable. More

by JEFFREY BALTES
Recommend Dealer
Yes
Employees Worked With
Bill McLean
April 18, 2025

Bill Mclean as an outstanding employee for Otto Cadillac. He is kind, courteous and knowledgeable. He explained everything that needed to be done on my automobile and answer every question that I had. More

by Cadillac CT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Great service, great staff. Took care of all my service needs as described. Well done More

by lehane23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.