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Otto Cadillac - Service Center

Albany, NY

4.7
1,580 Reviews

1,580 Reviews of Otto Cadillac - Service Center

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June 23, 2025

Keep up the good work I am pleased with the work. Have a good day More

by amerawan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

The process was very simple and special thanks to Amber for her help and making sure everything was done properly. Thank you ! More

by ziggy.ziobro
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Great service . ...I will ve back for more service..I got reminder for service thanks More

by chrischris.a4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

I was very pleased with the interaction I had with the service staff during my recent appointment. More

by edjgorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Easy going , pleasant atmosphere. Go out of their way to make you feel comfortable More

by Lj19
Recommend Dealer
Yes
Employees Worked With
Bill
June 16, 2025

You don’t give good service because you tried to rip me off with your service More

by bread-colts.5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Otto Cadillac responded

We’re sorry to hear you feel that way. We always aim to be transparent and fair with our pricing and service. If there was any misunderstanding, we’d be happy to go over the details with you. Please reach out directly so we can clarify and make it right if possible. Your feedback matters, and we’re always working to improve. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 16, 2025

Very happy with everyone there , very professional n take care of any issues!! Car always comes back clean too 😊 More

by Caren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

I love the service every one was polite. was understanding now my car runs great 👍 More

by quincyfranklin1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Every experience with OTTO Cadillac is a positive one. The service advisors are knowledgeable, professional, and friendly. I look forward to future interactions! More

by mcurtis4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.