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Otto Cadillac - Service Center

Albany, NY

4.7
1,601 Reviews

1,601 Reviews of Otto Cadillac - Service Center

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July 15, 2025

Friendly customer service by Amber and it was a quick service appointment, all went well. More

by keri.tetrault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

Excellent overall service as usual. Amber is very knowledgeable and couteous. I am kept up to-date-on the status of the service. Much appreciated. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
July 14, 2025

Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Took him three trips to fix my a pillar Took me three trips for the dealership to fix my a pillar More

by cerullitony
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
July 13, 2025

On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr More

by bches1353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

I Always have a great experience n they fix everything n very accommodating. And very professional . More

by Caren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Excellent customer service, Bill was great, and kept me informed of progress. Very happy with dealership! More

by donnellyb8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Courteous, I arrived early and they took me in right away, kept me informed, reasonable price, noticed I did not have a key for the lug nut and ordered me one without my even asking. Could not be better More

by david3siegal
Recommend Dealer
Yes
Employees Worked With
McLean
July 10, 2025

Very well organized with knowledgeable and helpful staff. I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self- More

by Paris Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.