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Otto Cadillac - Service Center

Albany, NY

4.7
1,604 Reviews

1,604 Reviews of Otto Cadillac - Service Center

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July 11, 2025

Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Courteous, I arrived early and they took me in right away, kept me informed, reasonable price, noticed I did not have a key for the lug nut and ordered me one without my even asking. Could not be better More

by david3siegal
Recommend Dealer
Yes
Employees Worked With
McLean
July 10, 2025

Very well organized with knowledgeable and helpful staff. I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self- More

by Paris Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

I am unfortunately disappointed in their service. I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable t More

by Meghannicchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Otto Cadillac responded

Thank you for taking the time to share your experience. I’m truly sorry to hear that your recent service visits have left you feeling disappointed and concerned—especially after purchasing your vehicle from us. That’s never the experience we want our customers to have, and I completely understand how frustrating and unsettling this must have been. Your safety and satisfaction are incredibly important to us, and we take feedback like this very seriously. I’d like the opportunity to personally review what happened and see how we can make things right. Please reach out to me directly, my contact information is below. We can look into this further and ensure that your concerns are properly addressed. We appreciate your business and hope to restore your confidence in both our team and our service. Sincerely, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

July 03, 2025

I was very pleased with OTTO. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. More

by Ctricarick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! More

by sbond702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Brought car in to have TPMS reset after a flat tire. Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the re More

by clchalek
Recommend Dealer
Yes
June 30, 2025

Good service on time with a friendly customer attitude. Completed work on time . Professional st! More

by rcgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More

by TheDancers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! More

by tcullum124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.