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Otto Cadillac - Service Center

Albany, NY

4.7
1,526 Reviews

1,526 Reviews of Otto Cadillac - Service Center

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April 18, 2025

Very satisfied with there professionalism Everyone was ve courteous First time Caddy owner, very satisfied so far. More

by dean2500
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 18, 2025

Very satisfied with there professionalism Everyone was ve courteous First time Caddy owner, very satisfied so far. More

by dean2500
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 18, 2025

Great service. Team always discusses the recommendations before doing any additional work. Upfront on any additional costs More

by sglawlor319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

I was welcomed as soon as I walked in. Bill, service manager. He started updates write away on my cameras. He had it all done in 30 min. All good, thank's to Otto. More

by dean2500
Recommend Dealer
Yes
Employees Worked With
Bill McLean, he updated my cameras and were back in business. I'm very thankful for Bill's knowledge. Than you Dean
April 17, 2025

Always treated well by service personnel at Otto. Easy scheduling my appointment and job was performed successfully as expected More

by kenb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2025

I was very happy with my service. The only thing I was disappointed with is that I wanted to use my Cadillac points towards my bill and was told that all 3 computers were down and I c More

by dspanersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Nice lounge. Appreciate the offer of the car wash. And appreciate getting the work done inside the diagnostic hour charge. More

by thomas.ruffing
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 14, 2025

Amber was exceptional, let me in early, answered my questions confidently and offered me coffee/water. More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

No pressure, positive people Kept us informed on progress, comfortable waiting area and let us know of the promotions! More

by ellawcollins
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
April 08, 2025

It has been a wonderful experience. Well organized and professional. I would highly recommend. Every step of the process has been pleasurable and positive. More

by jeffreymatthews
Recommend Dealer
Yes
Employees Worked With
Bill at service. It was a wonderful and professional experience.