Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,604 Reviews of Otto Cadillac - Service Center
Sort by
July 11, 2025
Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time it was a very pleasant experience they were very efficient and not waste your time More
by na13
Verified Customer
July 11, 2025
Courteous, I arrived early and they took me in right away, kept me informed, reasonable price, noticed I did not have a key for the lug nut and ordered me one without my even asking. Could not be better away, kept me informed, reasonable price, noticed I did not have a key for the lug nut and ordered me one without my even asking. Could not be better. More
by david3siegal
Employees Worked With
McLean
July 10, 2025
Very well organized with knowledgeable and helpful staff. I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self- I arrived at my reserved time and was immediately greeted by Amber who checked me in right away. The waiting loung was very comfortable and the self-serve coffee was delicious. More
by Paris Blue
Employees Worked With
July 06, 2025
I am unfortunately disappointed in their service. I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable t I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable to take the time to diagnose correctly and on this last time they rushed through and gave me a faulty part that could’ve been very dangerous for my family moving forward. More
by Meghannicchi
July 03, 2025
I was very pleased with OTTO. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. More
by Ctricarick
Employees Worked With
July 01, 2025
All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! It’s always a great experience! Never had a complaint yet! More
by sbond702
Employees Worked With
June 30, 2025
Brought car in to have TPMS reset after a flat tire. Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the re Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the results. More
by clchalek
June 30, 2025
Good service on time with a friendly customer attitude. Completed work on time . Professional st! Completed work on time . Professional st! More
by rcgreene
Employees Worked With
June 26, 2025
Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More
by TheDancers
June 26, 2025
Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! in our vehicles. Thank you for all you do! More
by tcullum124
