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Otto Cadillac - Service Center

Albany, NY

4.7
1,578 Reviews

1,578 Reviews of Otto Cadillac - Service Center

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August 09, 2024

Brought my vehicle in for a check engine light. They diagnosed the issue and had it repaired in no time. Nice work. More

by Butterbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Service department good job as always. Took care of everything promptly. Check out by phone convenient. More

by JDAVIDABRAHAM268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

I was blown away by the excellent customer service I received at Otto Cadillac! Amber was so kind and prompt with all the info I needed, and she fully explained everything regarding the service being More

by saderrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

The staff always make sure the customer gets taken care of.From making the appointment thru the service visit, the staff does an outstanding job. More

by JAMA724
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
August 05, 2024

The staff is always professional. The dealership is attractive and what I expect from a luxury car brand. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
August 04, 2024

Not happy with the service department at all. Taking my car elsewhere to be serviced. More

by ocean1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Otto Cadillac responded

Hello, I would like to apologize for the experience you recently had in my service department. I would love to hear more about what happened. Providing world class customer service is what have built this business on, and negative feedback is certainly not the norm. I would love an opportunity to speak with you directly and make sure I do whatever is needed to turn around your perception of our team and the experience we are trained to provide. Please feel free to call me at your convenience at 518.869.5000. Chris Otto

August 04, 2024

Everything‘s been very good for me. If there was a problem they take care of it so I have no problems. More

by loiezaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Fantastic service and staff. I wouldn’t take my car anywhere else. Job well done. More

by Jdepiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
August 04, 2024

Task was done quickly, correctly and neatly. I had some questions and they were answered to my satisfaction. More

by 76jstanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Customer service is awesome and I always enjoy visiting, pricing could be better. Thank you. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
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