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Otto Cadillac - Service Center

Albany, NY

4.7
1,580 Reviews

1,580 Reviews of Otto Cadillac - Service Center

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August 01, 2024

Service center not prepared, did not rotate tires like they were suppose to, used inappropriate language, made excuses to avoid assistance, need I say more.. More

by jacquiebertrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Aug 02, 2024 -

Otto Cadillac responded

Jacquie, Thank you for taking the time to review our service department after your last visit. I am very sorry to hear that you had a less than satisfying experience when you last brought your vehicle in for service. I tried to call you and I also had our service manager try to call you to discuss this incident but neither of us was able to get in touch with you. We would like to speak to you about this so we can get to the bottom of it and come to a resolution. Please give me a call or email. My contact information is below. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

August 01, 2024

Always a fantastic experience everyone's friendly knows your name and any issue I have generally is taken care of seamlessly! More

by drjacques1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2024

Service was great took a little longer than I expected but overall no problem and the courtesy vehicle was great More

by Jwatts362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2024

Will never do business with Otto again, ever since having my car serviced there it runs strange & idles high.. when i called to report it, was told my car has 100k miles, what do i expect? Was told if i retu More

by Michelle
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

Otto Cadillac responded

Michelle, I’m very sorry you had this experience at our dealership. I would like to discuss this matter with you directly. Please contact me, I will be available on Monday for a call or an email any time. Thank you for your time and understanding. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 28, 2024

I like to Otto Cadillac dealership, This dealership better for me because I have a good reputation for the company. More

by monir653.mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

The requested work was completed as requested, and courtesy drop off and pickup was very much appreciated! Great job! More

by glittlef2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

The staff is knowledgeable and friendly and always smiling. Very professional. The service is great! More

by irenerassias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

Great staff, honest, friendly get er done service. Mechanics are smart and Srvce manager Bill McClean pulls it all together More

by mbates0257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

Brought car in without appointment experiencing a loud noise coming from my left front wheel. They identified the problem and corrected it without charge. More

by kenb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

Best car Service Dealer in NY and in My Live, I have never seen duch good Service More

by tomeks0519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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