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This rating includes all service center reviews, with more weight given to recent reviews.
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1,571 Reviews of Otto Cadillac - Service Center
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September 12, 2022
Promp, courteous and excellent at explaining what needs to be done. As it is with all dealers, the cost of service is way too high. I leave my credit cards home because when I drive by a dealer I fear my c to be done. As it is with all dealers, the cost of service is way too high. I leave my credit cards home because when I drive by a dealer I fear my credit card will somehow get charged a minimum of $500. More
by jnardoci12
Verified CustomerEmployees Worked With
September 12, 2022
Not happy with the dealership but the service was very good. Amber was excellent at taking care of my needs. good. Amber was excellent at taking care of my needs. More
by senatorlou
Employees Worked With
September 11, 2022
The greeting was prompt and friendly. Our wait for service to be completed was slightly longer than stated, but we were comfortable. We had to remind the checkout rep that the bill was co Our wait for service to be completed was slightly longer than stated, but we were comfortable. We had to remind the checkout rep that the bill was covered under the purchase agreement. More
by Tgmesler
Employees Worked With
September 09, 2022
Friendly, comfortable, professional, reliable service, so far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT 6 from Mid Hudson Cadillac and kept getting services done there - until I decided to try OTTO again. I have been extremely happy with everyone now, especially Bill McClean. If you once had a disappointing experience at OTTO in the past, try them now. More
by Brother Louie
Employees Worked With
September 07, 2022
I am always happy and satisfied with care given to myself and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ev and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ever a hassle and appt given very quickly. Also my car is washed after being serviced. Also Bill McLean is such an asset to the service dept. Always happy and pleased when I arrive and Bill is there. Thanks and have a nice day More
by jadeaqua
September 06, 2022
Parts were ordered and received earlier than expected. Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service More
by Telatubby60
Employees Worked With
September 02, 2022
Been waiting almost 2 weeks for Amber to get back to me on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get pa on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get parts or what. No callback. I will have to call for a 3rd time. This is not like Otto at all. More
by psomers
Employees Worked With
Other Employees :
Melissa and Bill are simply the best to deal with.
September 01, 2022
Treated very special and always with kindness. Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! More
by Faye
Employees Worked With
August 24, 2022
Unbelievably fast and excellent service! Management and the service center is top notch in Albany! Management and the service center is top notch in Albany! More
by macchierme
Employees Worked With
August 23, 2022
Very reliable service for my cars. The only issue this time was parts obtaining the proper brake pads which ultimately took 2 months. In answer to your price question below, who is e The only issue this time was parts obtaining the proper brake pads which ultimately took 2 months. In answer to your price question below, who is ever happy with the price of car repairs?? Your prices are reasonable particularly since I have the confidence that the repairs are being done correctly. More
by aturton
Employees Worked With
