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Otto Cadillac - Service Center

Albany, NY

4.7
1,533 Reviews

1,533 Reviews of Otto Cadillac - Service Center

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July 29, 2022

Always helpful, from sales to service! Great friendly staff, no pressure, and all departments provide as much convenience to their customers as possible. More

by hh6potter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2022

Quick excellent service, always courteous. They go the extra mile to make the experience a pleasant one. More

by afiero123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Jeff Wright
July 27, 2022

Everyone at Otto Cadillac is great, professional, and friendly, the service department is outstanding, courteous and respectful of your time. More

by nodummblonde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2022

Great service. Bill McLean is always helpful and provides updates on the status of service. More

by jeremy.h.speich
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2022

Excellent customer service! Very satisfied and would recommend them to others looking for quality and affordable car care! More

by windwood42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
July 22, 2022

I was devastated to get a failed inspection and hit with $512.00 unexpected repairs. More

by jimisondr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian
Jul 22, 2022 -

Otto Cadillac responded

Sylvia, Thank you for your review. As you know, it has been two years since you purchased the vehicle from us and after two years of normal wear and tear, there will always be costs associated with maintaining and repairing any vehicle. We completely understand the impact that a $512 repair bill can have on a person, especially in our current economy. We did everything within our capacity to ensure that you were aware of the costs of the repairs and that we had your authorization to initiate those repairs prior to us starting on them. I am always available for discussion so if there is something I can do to help you further, please call me directly at 518-869-5000 and ask for Meghan. Thank you for your time and understanding. Sincerely and respectfully, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

July 22, 2022

Was happy I brought in my vehicle for an oil change and inspection when I did because the battery died as soon as I got there. They took care of me quickly and ensured the vehicle was ready to travel 200 m More

by jcottrell1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2022

The otto service department is the best in the area . I would highly recommend them ! More

by Rick4862000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Jeff Wright
July 21, 2022

Always great service, friendly, comfortable and informative or I would not keep.co.ing back! More

by suzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Thanks for all the help and very nice people that work there very satisfied with my experience More

by hugnyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Jeff Wright
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