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Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews

1,529 Reviews of Otto Cadillac - Service Center

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June 28, 2022

From now on, I will always seek a second opinion for any proposed mechanical needs. More

by WLUNDGREN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2022

Billy and the service team are always awesome! This time was no exception. I appreciate their hard work and customer service. More

by nickcrudo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
June 24, 2022

This is the finest dealership in the area. Polite and courteous go without saying. My car runs well all due to their expert care given I will return to purchase another in the future. More

by cv91745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
June 24, 2022

Everyone with polite and courteous. Things were well explained and required service was completed when expected More

by sfranklin0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2022

Otto Cadillac’s Service Department is second to none. My car is always professionally repaired, on time, at a fair market price. Billy McClean who usually handles my service is the best. Yesterday I More

by mjegolfman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
June 23, 2022

Excellent as always. My service adviser Andrew Askew greeted me at the door immediately took care of servicing my vehicle. More

by IzzyRivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
June 22, 2022

Appointment is always made promptly. Always on time when I arrive. Bill is kind and informative and updates as necessary More

by Nlawler30sky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2022

Very clean dealership. The employees are very professional and courteous. Scheduling an appointment was extremely easy. Communication top notch. More

by Lap415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Andrew Askew, Jeff Wright
June 21, 2022

Professional service. My appointment was given to me quickly. I like the fact I can follow how the work on my car was being done. More

by nursesuzan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
June 21, 2022

Billy and the service team are always awesome! This time was no exception. I appreciate their hard work and customer service. More

by HDEROCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Andrew Askew
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