I have been coming to this dealership for about a year now and I can say I had satisfactory service for the first time. Mike McFadden was professional and courteous. Four stars because of the misquoted price and the debacle over advantage points but that’s all Ourisman. You can never really walk out of there without feeling fleeced. Four more years of Jeep ownership and I can switch back to a Mercedes, where customer service is done right. I can’t wait.
Great place to buy car, Karen was great from the beginning, very helpful from the start to make it an easy process for me to be able to buy my truck. Everything at the dealership, from start to finish, went easy, smooth and felt they were very honest with me. I would definitely recommend buying car her!
I'm satisfied with the work they did on the recall however in dissatisfied on the work that should have been done for a service shifter error that is a TSB from jeep. This should have been addressed by jeep
Purchased out of state and the whole process was very seamless. I worked with Jason Kerr who was stand-up and fantastic. I flew in and they picked me up. I arrived at the dealership and was on my way in about 30 minutes. Couldn't be happier with the minivan and the service. I had a little issue with my tags (being out of state) and Danny from the dealership heard me out and got it fixed within the day. Would definitely recommend my friends buy out of state for the price and service.
I brought my Pacifica in for a recall issue and oil change. Was told that it would take about 2 hrs so I brought a book with me. While waiting, I received an email from manufacturer indicating there was an additional recall issue. At checkout, I finally noticed the email and asked service writer about it. He showed me on the invoice where they had already taken care of it. I was relieved and pleased that I would not have to come back later or wait additional time. Overall, it was less than 2 hrs. They have a friendly staff and clean, comfortable waiting areas. I would highly recommend this place.
I have been using this dealership for many years and over the ownership of many Chrysler/Jeep products. It's great to see the same folks each time I go in and the service is always excellent.
Thanks to my advisor Mike M.