My husband and I bought a new 2018 Jeep Renegade on Memorial Day weekend. We arrived at noon, test drove one Jeep, debated (and debated) between two models, made our final choice by 3pm, and drove away from the dealership with our new ride sometime after 9:30pm (almost ten hours later, phew!). We'd already been there twice, and the pace was no more busy than a non-holiday weekend; the salespeople and staff seemingly outnumbering the customers. So why (always) the long wait? We were welcomed by the finance dept after 8pm and aside from the usual hiccups, it went smoothly since we have very good credit. Our day was primarily spent waiting for our salesperson's return from "checking with the manager". It's the rule not the exception that new-car buyer's are made to wait ridiculously long periods of time. But, this is fact not complaint! It's why stereotypical car sales is such an easy mark with comedians. It's par for the course so we went in knowing that, fully prepared to enjoy the good part! Like Dorraine, our salesperson. No short straws here! Dorraine was attentive, open and sweet. I've always wondered how it's determined which salesperson gets the next customer? But, I feel like it's us that got her and not the other way around. We also got lucky with the techie stuff. Jacob went over-and-beyond helping with our phone, bluetooth and internet. He was professional, polite, generous with his time, and extremely knowledgeable. Ourisman's lucky to have this one!
• Good deal & awesome Jeep
• Dorraine Johnson, Salesperson
• Jacob Black, Assistant Internet Manager
• Ten hour day with no change (or polite handouts) for the vending machine
• Still trying to get the manuals for my new Jeep!
& THE UGLY!
• Bold-faced lie from the manager, Danny Pak
Bottom line, a little frustration for a lot of car!