Great place to buy car, Karen was great from the beginning, very helpful from the start to make it an easy process for me to be able to buy my truck. Everything at the dealership, from start to finish, went easy, smooth and felt they were very honest with me. I would definitely recommend buying car her!
I'm satisfied with the work they did on the recall however in dissatisfied on the work that should have been done for a service shifter error that is a TSB from jeep. This should have been addressed by jeep
Purchased out of state and the whole process was very seamless. I worked with Jason Kerr who was stand-up and fantastic. I flew in and they picked me up. I arrived at the dealership and was on my way in about 30 minutes. Couldn't be happier with the minivan and the service. I had a little issue with my tags (being out of state) and Danny from the dealership heard me out and got it fixed within the day. Would definitely recommend my friends buy out of state for the price and service.
I brought my Pacifica in for a recall issue and oil change. Was told that it would take about 2 hrs so I brought a book with me. While waiting, I received an email from manufacturer indicating there was an additional recall issue. At checkout, I finally noticed the email and asked service writer about it. He showed me on the invoice where they had already taken care of it. I was relieved and pleased that I would not have to come back later or wait additional time. Overall, it was less than 2 hrs. They have a friendly staff and clean, comfortable waiting areas. I would highly recommend this place.
I have been using this dealership for many years and over the ownership of many Chrysler/Jeep products. It's great to see the same folks each time I go in and the service is always excellent.
Thanks to my advisor Mike M.
When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searching various dealers when the 2019's just started to arrive I could not find the truck with all the options I wanted. I didn't want to buy a 60k+ truck and not have it perfect. Due to that I decided to place my first Factory Order for a car and build it to the exact specs I wanted.
I was connected to the sales team at Ourisman in Clarksville, MD and I could not be happier with the end result. I live in Northern VA and the drive for me was about 80 miles but it was worth every bit of my time.
I placed the order for my truck on Saturday 4/28 and it came in 7 weeks later on 6/16 when I picked it up. Through the entire process I was helped my Matt Moon in sales. Matt was super responsive with my all my questions while I was waiting on the truck and let me know the day it made it to the dealer. Matt made for a very pleasant buying experience and I would recommend anyone to him.
My entire purchase was a NO NONSENSE process and it was an amazing experience. My sales price on the truck and trade in on my car were all agreed to when I placed the order back in April. There was no discussion of price when the truck came in and I actually got the truck for EVEN LESS since I could take advantage of a new rebate that I could not use before. I really got an amazing price on this truck.
If you are in the market for a new truck there is nothing better on the road than these 2019 RAM's. You just have to test drive one to know how great they really are. The interior in the high end trims like the Limited I purchased are just jaw dropping gorgeous. Do yourself a favor and go check one out at Ourisman in Clarksville, MD and ask for Matt. He will be sure to take care of your every need!