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Ourisman Tri-State Subaru
Newark, DE
695 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 695 reviews
September 18, 2021
Very good service I didn’t have to make an appointment and i was out of there within a hour and a half for 12000 mile service and got a free car wash. and i was out of there within a hour and a half for 12000 mile service and got a free car wash. More
by noonan63
September 17, 2021
Good customer service, will follow through when the company makes a mistake after mistake after mistake. They can never do anything correct the first go around. company makes a mistake after mistake after mistake. They can never do anything correct the first go around. More
by Dissatisfied customer
Employees Worked With
September 15, 2021
The staff at this dealership were very friendly and very helpful. Buying a new car can be stressful yet they made it a very comfortable and enjoyable experience. helpful. Buying a new car can be stressful yet they made it a very comfortable and enjoyable experience. More
by Pam B
September 14, 2021
Mechanically excellent. Accommodating, friendly service reps, but communication between them and the mechanics needs improvement. Overall very satisfied with Service Department. reps, but communication between them and the mechanics needs improvement. Overall very satisfied with Service Department. More
by Aggie
Employees Worked With
Jenny, Tim
September 12, 2021
The salesman, Jay Brown, at Matt Slap Subaru, did an excellent job. He did everything possible to make up for the shortage of inventory. He answered all my questions promptly and paid attention to what excellent job. He did everything possible to make up for the shortage of inventory. He answered all my questions promptly and paid attention to what I was looking for in a new car. When the car I was looking for was about to be assembled, he notified me in time for me to prepare. He made himself quickly available by phone or message. The deal included a good price for trading in my old car. At the time of delivery he was right there to explain how everything works. His cheerful demeanor and helpfulness made him very pleasant to work with. More
by MDJANER
August 28, 2021
Who could ask for anything more. From the valet service to initializing the car service it’s all seamless. The representative have patience and professionalism. Before returning my car they reviewed the f to initializing the car service it’s all seamless. The representative have patience and professionalism. Before returning my car they reviewed the findings and what was needed. Well deserved rating. Keep up the good work and thanks. More
by fs137yas
Employees Worked With
August 27, 2021
Very helpful in leasing a new car. I have purchased 3 Subaru vehicles at Matt Slap and always received good service. All employees have gone out of their way to help me Subaru vehicles at Matt Slap and always received good service. All employees have gone out of their way to help me More
by ltaber4
August 27, 2021
I had a problem with the All Eye Sight function which controls BSD, RCTA, and other sensors. They were callibrated incorrectly by a body shop after a fender bumper repair. Ashley Hendrix not only expl controls BSD, RCTA, and other sensors. They were callibrated incorrectly by a body shop after a fender bumper repair. Ashley Hendrix not only explained the sensor system to me, but even entered the vehicle and showed me why it wasn't working properly. She went above and beyond and I truly appreciate her effort. More
by jjcammarata
Employees Worked With
Ashley Hendrix
