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Ourisman Tri-State Subaru

Newark, DE

4.5
695 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 695 reviews

May 02, 2021

6 month maintenance. Service and complimentary car wash done in just over an hour. Staff friendly and helpful. Explained in detail everything that was done. More

by Subaru Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the excellent review! Your satisfaction means a lot to us and we truly appreciate you choosing Matt Slap Subaru for all of your automotive needs!

April 30, 2021

I got the oil changed, tires rotated and brakes checked. Service was good and timely, done in just under an hour. I am relieved to know that this can happen without any surprises. More

by jnparis13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany D
May 03, 2021 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! All of us here at Matt Slap Subaru truly value your business and hope to see you again soon!

April 27, 2021

Easiest car buying experience I've ever had! Mark answered all my questions and never pressured me to buy if I wasn't ready. Will absolutely be recommending him and this dealership to everyone lookin More

by Cait
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding review! We are happy we could make your experience a positive one!

April 27, 2021

Everyone was very friendly and helpful. They made the process go smoothly and as fast and efficient as they could. I was very happy with the service I received. More

by Dianeabbondi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cloe McClure
Apr 30, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the amazing 5-star review! We look forward to seeing you next time!

April 25, 2021

Everything checked It was on time and took 50 minutes to Everything checked It was on time and took 50 minutes to finish This time included a quick wash also I would ask loaner if it was more More

by haluk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia C
Apr 26, 2021 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again!

April 20, 2021

Staff greeted me promptly and got me scheduled for my oil change & tire rotation. Service and complimentary car wash done in under one hour. Very pleased. More

by cbreynolds17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not certain staff who I was assisted by
Apr 20, 2021 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

April 20, 2021

Jack was great. Nice guy. Had the answer to my questions or found the answer for me. No high pressure sales tactics. Came in with a reasonable offer and they worked with me to make it happen. The same can b More

by Alex M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Stewart
Apr 21, 2021 -

Ourisman Tri-State Subaru responded

Alex, thank you for taking the time to share your experience and 5-star review! We are so happy to hear we delivered such a great experience! If there is anything further we can do for you, we are happy to help!

April 15, 2021

Everyone was professional. Easy purchase. We would buy from them again. We give them five stars. No pressure. They stayed open late for us an were thoughtful. More

by Pon307g
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyce Driesbach, Larry Kidd
Apr 15, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the wonderful 5-star review! We look forward to seeing you next time!

April 11, 2021

I want to take this opportunity to thank Laura for providing outstanding customer service. She was knowledgeable, incredibly helpful, and went the extra mile to make the purchase experience an easy an More

by Dr. Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cloe McClur
Apr 15, 2021 -

Ourisman Tri-State Subaru responded

Dr. Len, we appreciate your fantastic 5-star review and kind words! Please let us know if there is anything else we can do for you!

Apr 15, 2021 -

Dr. Len responded

With an exceptional sales-automobile delivery team, the choice of your dealership wasn’t too difficult.

April 02, 2021

Matt Slap Subaru has a very supportive and knowledgeable staff and you know your car is in good hands when you drop it off. We wouldn’t go anywhere else. More

by Chrissie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle in Service Dept. and Will the Mechanic
Apr 02, 2021 -

Ourisman Tri-State Subaru responded

We really appreciate your feedback of your recent visit with us! All of us here at Matt Slap Subaru truly value your business and hope to see you again soon!

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