Ourisman Tri-State Subaru

Buying process was smooth and painless. Jay Brown did an Buying process was smooth and painless. Jay Brown did an excellent job. Only complaint was the detailing crew jammed in the rear passenger floor mat Buying process was smooth and painless. Jay Brown did an excellent job. Only complaint was the detailing crew jammed in the rear passenger floor mats backwards and reversed (left vs. right), the steering wheel center was dirty, the passenger side dashboard was dirty, and the cup holder had a coffee stain. I reinstalled the rear passenger mats and cleaned the dirty areas myself. I am impressed with the car and the Sales team, but not with the vehicle detailing crew. More

From the first contact via phone through the delivery of the car, Mike D made the buying experience easy. We were buying our son his first car and we were fortunate that his first experience at a dealership the car, Mike D made the buying experience easy. We were buying our son his first car and we were fortunate that his first experience at a dealership was with Mike at Matt Slap. More

Once again Matt Slap came through. Buying my new Forester was a very pleasant experience and I am very happy with my purchase. Laura Hart explained every feature of the new car and made sure I was c Forester was a very pleasant experience and I am very happy with my purchase. Laura Hart explained every feature of the new car and made sure I was comfortable with the car. Greg Winter helped us reach a fair price. More

Quick, efficient and courteous service but only accepted one discount coupon. With the price for parts and service you think that they would honor any discount sent via mail or email. one discount coupon. With the price for parts and service you think that they would honor any discount sent via mail or email. More

Good service; I was kept up on what was being done and any unexpected findings. So there’s a twenty five word minimum o k any unexpected findings. So there’s a twenty five word minimum o k More

As always, the service was thorough, professional, courteous and completed on time as promised. I would recommend Matt Slap Subaru to anyone. Very well done. courteous and completed on time as promised. I would recommend Matt Slap Subaru to anyone. Very well done. More

Prompt and courteous! Offering to finish service with a car wash! Subaru Forest had recall for bad tail gate. It was replaced and all systems good! car wash! Subaru Forest had recall for bad tail gate. It was replaced and all systems good! More

They emailed me a coupon for a synthetic full service oil change that clearly included tire rotation. Then they argued with me and made me pay an extra 20 dollars for tire rotation. So I paid 70 dollars for change that clearly included tire rotation. Then they argued with me and made me pay an extra 20 dollars for tire rotation. So I paid 70 dollars for an oil change. Then when I left the washer fluid light came on. They didn't even fill it. Very disappointing. More

Very friendly and attentive staff. Dealership was in a convenient location for me. Large selection of vehicles and colors available, but not always on the lot. convenient location for me. Large selection of vehicles and colors available, but not always on the lot. More

Great service and provided a loaner without asking. Only issue was when calling them to see if done, responder said they would call me when done. Since it had been almost 5 hours for a 3 hour repair estimat issue was when calling them to see if done, responder said they would call me when done. Since it had been almost 5 hours for a 3 hour repair estimate, I asked him to check. The person that came back on the phone said it was done and a message was left for me. No message on my phone. When picking up, I checked to confirm they had my correct number. Only comment here would have been maybe they could have said” let me check”. More