Ourisman Volkswagen of Laurel - Service Center

Ms.Rozetti was very professional and knowledgeable! Your facility is very comfortable and clean. The wait time seemed long for me but truthfully expected due to past experiences! My maintenance expectations facility is very comfortable and clean. The wait time seemed long for me but truthfully expected due to past experiences! My maintenance expectations were met!! More

Service rep willing to assist and keep communication on a positive note. Willing to share tech ingo a positive note. Willing to share tech ingo More

Carlos service advisor was friendly and helpful He explained the issue and the best way to fix it explained the issue and the best way to fix it More

This was my first time working with Rick Collins. He warmly greeted me at my car, easily got me the shuttle, gave me a discount and returned the shuttle driver to pick me up all by 1pm. Good job! Tha He warmly greeted me at my car, easily got me the shuttle, gave me a discount and returned the shuttle driver to pick me up all by 1pm. Good job! Thank you! More

Service was easy to schedule and completed in a timely fashion. Staff was friendly and competent. They answered all a uestions. fashion. Staff was friendly and competent. They answered all a uestions. More

After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been told by Mr Adrian that when they sell cars they says that loaner car will be available to buyers but the loaner car isn’t for everyone. If I got a chance I’ll sue them after talking to my lawyer. During these 2 years the leaking caused more damage to my car which will coast me 4000$ because they don’t give loaners cars to anyone.as I have been told. I set some days longer than 3 hours on the chair waiting. Never Ourisman never VW again. More

Had Annette Rossetti as my service advisor. She was very respectful and thorough with the service my car needed. She was very respectful and thorough with the service my car needed. More

They were very helpful in regard to this service appointment. Rick, explained all repairs and the timing of expected repair work. Rick was very patient with me all in all. appointment. Rick, explained all repairs and the timing of expected repair work. Rick was very patient with me all in all. More

Excellent service. The staff are Honest and professional. I feel that I can trust them. The staff are Honest and professional. I feel that I can trust them. More

Rick performed excellent customer service today and I would prefer him to any of my friends would prefer him to any of my friends More