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Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.5
90 Reviews
Call Service Center (301) 498-7400

90 Reviews of Ourisman Volkswagen of Laurel - Service Center

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October 07, 2023

It’s convenient but expensive . The representatives are courteous but ignored some instructions about seat. More

by machunky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 09, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for your review and feedback. We appreciate your kind words about our representatives but apologize for the oversight regarding your seat instructions. We are continuously working to improve our services and pricing to better meet your expectations. If you have any further concerns or suggestions, please feel free to contact us directly.

Helpful
September 21, 2023

Terrible dealer. Will never go there again. I will blast this dealer every chance I het More

by Vvictoriaberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Cook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Deckert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Mil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill (Goldie) Goldsmith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Alcorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
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Sep 21, 2023 -

Ourisman Volkswagen of Laurel responded

We're genuinely sorry for your negative experience. We strive for excellence with every customer. Please feel free to email me with more details of what happened so I can address your concerns and improve our services. My Email address is JAlcorn@ourismancars.com. We value your feedback and aim for a very high level of customer service.

Sep 21, 2023 -

Vvictoriaberry responded

Never will I buy from you again.

Helpful 1
August 21, 2023

Provided a great diagnostic. Very timely and great response. I would recommend to any VW owner. Outstanding dealership! More

by mikecalvin98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent in service department
Report | Print
Aug 21, 2023 -

Ourisman Volkswagen of Laurel responded

We appreciate your review, MikeCalvin98! It's great to hear that our diagnostic service was timely and effective for you. Your recommendation to fellow VW owners means a lot to us. Thank you for choosing our dealership!

Helpful
August 19, 2023

The service was prompt and efficient. They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable More

by djdichmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos cordon flor
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Aug 19, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the AMAZING review. We strive to meet and exceed customer expectations on a daily basis. It is wonderful to hear that our service team is accomplishing our goal!! Thank you again!!!

Helpful
August 15, 2023

Brought the car for regular maintenance inspection and the people there were professionals and very kind and helpful. Cannot ask for better service. More

by ID4 OWner
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EVeryone in service dept were very courteous and respectful professionals
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Aug 15, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for such kind words!! It is AWESOME to hear that our service department is exceeding customer expectations. I will pass your words onto the entire department. Thank you!!

Helpful
August 14, 2023

They gave us an update in regular bases and fixed the car within time frame they promised. More

by Jasmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Aug 15, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the AMAZING review Jasmin. Clear communication is a principle we teach to all our team members. It is GREAT to hear that our staff is achieving excellence in this category. Thanks again, and we hope to see you again.

Helpful
August 11, 2023

I looove this dealership. They are so polite and professional. I was offered refreshments and snacks. The waiting area is nice and comfortable. More

by Kei-06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Aug 12, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to leave us such a kind review!! It is nice to know that our team is maintaining a polite and professional attitude. I will pass your kind words onto the the team and we will keep the snacks and refreshments stocked for you!!

Helpful
August 10, 2023

Vincent Penn service rep, answered all my questions and kept me informed of service on my vehicle. More

by bughead08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Penn
Report | Print
Aug 11, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for the awesome review!! We believe that communication is the most important thing when servicing our customers vehicles. It is GREAT to hear that Vincent is meeting and exceeding expectations. I will pass your kind words along to Vincent. We look forward to seeing you again.

Helpful
August 07, 2023

The level of service has always been exceptional. My service representative was kind and patient, clearly explaining the issue(s) with my vehicle and knew every part and its purpose when I questione More

by iowaclass44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
Report | Print
Aug 08, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the AMAZING review!! We strive everyday to excel in world class customer service and it is so awesome to see that our service department is meeting those expectations. I am glad to see that your service rep was kind, patient, transparent, and knew your vehicle inside and out. We look forward to seeing you again, Thank you!!

Helpful
August 04, 2023

The service representatives are Very helpful and friendly. The work was completed according to the estimate. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent and another gentleman
Report | Print
Aug 05, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for taking the time out of your day to leave us a review. We pride ourselves in transparency and workmanship. It is nice to hear that our service department is living up to the expectations. Thank you and we look forward to seeing you again.

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