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Pacific BMW
Glendale, CA
3,952 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,952 reviews
May 21, 2021
I loved coming to your dealership in the past as your service was flawless and your loaner car program too was also flawless. In the past, the loaner department would have a car waiting for me so that service was flawless and your loaner car program too was also flawless. In the past, the loaner department would have a car waiting for me so that I could leave quickly after leaving my car for service. I would be in and out of your dealership within 30 minutes. Last week it took me more than 2 hours to leave my car and obtain a loaner. The loaner department did not have staff and was confused. The first loaner they brought me was smelling of cigarettes even though it was a new car. Loaner department staff needs training. Now-the service department did not communicate properly. What should have taken one day (changing a fuse) took more than a week. Hard to communicate with the service advisor. Whatever systems you have put in place since November 2020, is miserable. Your staff is handicapped by your new operating system. You have made it very frustrating and time consuming for both the customers and your staff.' I am very discourage by your new operating policy. More
by VOIPAK
Verified CustomerEmployees Worked With
Henry Burmayan
May 21, 2021
Amazing service and follow-up! Will not take my BMW anywhere else! Everybody is super professionnal and welcoming! Also taking covid precautions in every part of the service! A+++ anywhere else! Everybody is super professionnal and welcoming! Also taking covid precautions in every part of the service! A+++ More
by WALIDIS86
Employees Worked With
Gilbert Pogosyan
May 20, 2021
Overall the experience was a positive one. It was a very busy day at the dealership. My hubs and I were very glad we got there early. I was happy to deal with 2 women instead of the usual male car salesman. busy day at the dealership. My hubs and I were very glad we got there early. I was happy to deal with 2 women instead of the usual male car salesman. Although I did get a little "worked over" in the typical way car dealers do. So annoying. Do they think we aren't hip to that "gotta ask my manager" back and forth game? Seriously, just stop with that. In the end I got the deal I expected and drove away with my desired vehicle. It took 7 hours to do it! But I got it done. Nelli was running raged. Seems like they could use a few more sales/ manager people to handle their customer load. I do have one complaint. It seems no one went over a checklist to ensure I got everything in my package. I bought a curtesy car for a very good deal. It was missing the tono cover which I didn't realize was missing till getting home and a few days passing. Nelli did take care of this and has one on order for me. All is well that ends well. More
by constanceangelle
May 20, 2021
Everything was very efficiently and done to my Everything was very efficiently and done to my satisfaction. I received an itemized billling and was updated on the progress of my service. The u Everything was very efficiently and done to my satisfaction. I received an itemized billling and was updated on the progress of my service. The use of a loaner car was essential to allow me to travel for work and much appreciated. More
by VCFORENSICDOC
Employees Worked With
May 19, 2021
Gary did a great job! Very helpful and informative! Got me a great deal and I’ll definitely be back again once my lease is up! Thank you me a great deal and I’ll definitely be back again once my lease is up! Thank you More
by lianakasparyan93
May 18, 2021
A+++Work completed professionally and Service Advisor A+++ Work completed professionally and Service Advisor Vanessa Vasquez is wonderful. In yrs past this dealership had damaged my vehicle with dents I A+++ Work completed professionally and Service Advisor Vanessa Vasquez is wonderful. In yrs past this dealership had damaged my vehicle with dents I didnt have prior to visits but they have corrected that issue over time. More
by SSHANNON123
Employees Worked With
Vanessa Vasquez
May 17, 2021
Been seeing Amie for years and she has alsways been great! Help me get things fixed as they should be, no upsell. Very nice and honest! great! Help me get things fixed as they should be, no upsell. Very nice and honest! More
by jph94
Employees Worked With
May 17, 2021
Service very good. Radiator and hoses replaced after 2 years. Would have appreciated a long lasting guaranteed repair beyond the 2 year guaranteed replacement now in place. years. Would have appreciated a long lasting guaranteed repair beyond the 2 year guaranteed replacement now in place. More
by BRIANVAUGHAN
Employees Worked With
May 16, 2021
Amazing customer service, recommend to everyone! Was able to look at my car before and test drive it. Arthur was super friendly and also Lucy ! to look at my car before and test drive it. Arthur was super friendly and also Lucy ! More
by lileennapoles
