Pacific BMW

The service here was fast and efficient. I was able to make a last minute appointment to get my car serviced and I received the car 2 hours later. make a last minute appointment to get my car serviced and I received the car 2 hours later. More

Excellent video of how they look over the entire car. I have worked with Galo Mora for probably twenty years. He is very honest and I trust him completely. I worked with him when he was at the North Holly I have worked with Galo Mora for probably twenty years. He is very honest and I trust him completely. I worked with him when he was at the North Hollywood dealer so it has been a very long relationship. More

Service was good. Communication and timing to drop off my loaner and pick up my vehicle could be better. Service advisor is hard to get a hold of and no one else will give me info if my car is ready for pick loaner and pick up my vehicle could be better. Service advisor is hard to get a hold of and no one else will give me info if my car is ready for pick up. The reason I avoid bringing my car to the dealer if I don’t have to is because I wait so long to pick up my car every time. Last time I waited close to 2 hours. This time I waited 35 mins. More

I buy a lot of vehicles and normally I encounter horrible service trying to buy via phone or internet. My experience was the complete opposite at Pacific. Frank was more than happy to answer all my questio service trying to buy via phone or internet. My experience was the complete opposite at Pacific. Frank was more than happy to answer all my questions via text, phone and internet. Enough so that I finally came in after 2 days. Once there the process went so smoothly. Even his Mgr. Thomas followed suit and also made me feel welcome and remained professional too. The finance Mgr. Gary explained all my options without being overly aggressive like most F&I guys are typically. Bottom line this place has a great like home feel with a bunch of happy employees and you can tell it's family owned and doesn't have that terrible Corporate store feel where everyone is unhappy due to constant compensation plan changes, and the sales staff takes it out on the customer. I'll definitely be back here for my next BMW in a couple of years. More

It’s always a pleasure working with Marco! He makes the experience stress free, keeps me updated, and most importantly, never waste with my time! experience stress free, keeps me updated, and most importantly, never waste with my time! More

Adees is the man I'm an out of town buyer and Adees helped me negotiate my contract and nail down all the details before I made the two hour drive to the dealership. I I'm an out of town buyer and Adees helped me negotiate my contract and nail down all the details before I made the two hour drive to the dealership. It wasn't a 100% remote purchase but pretty close and very smooth once I arrive. More

Maintenance Service visit Easy to schedule appt. for regular scheduled maintenance. Receptionist was very pleasant over the phone. Service writer was friendly and helpful. Only Easy to schedule appt. for regular scheduled maintenance. Receptionist was very pleasant over the phone. Service writer was friendly and helpful. Only issue I had was service did not reset my i3's service maintenance schedule, so I had to drive back to the dealer for help. That should have been handled before I left your dealership. More

Rafy made our transaction easy and simple. Very satisfied with his service and help. We’ll come back him for future purchase! Thank you Rafy. with his service and help. We’ll come back him for future purchase! Thank you Rafy. More

I brought in my leased vehicle for servicing. Linda worked very quickly to help me reschedule my appointment. The servicing by Narek was very fast and everything was done with social distancing and saf worked very quickly to help me reschedule my appointment. The servicing by Narek was very fast and everything was done with social distancing and safety guidelines. I felt safe bringing my car in, and I got an awesome loaner while they were working on the car. The signing of documents was also all online and super easy. While they had the car, they sent me a video summarizing what was done, and then they texted me that my car was ready to picked up earlier than expected. Great customer service and speed! I'm looking forward to my next service! More

Robert is literally the best sales man I have ever met in my life. He is very knowledgeable and you can trust that will give you the best deal. You want the best deal just ask for him. You won’t leave withou my life. He is very knowledgeable and you can trust that will give you the best deal. You want the best deal just ask for him. You won’t leave without ultimate satisfaction. I give him 10 out of 5. Variety of cars in the dealership is also great. Once yoi go in you’ll come out with the best car More