Pacifico Ford
Philadelphia, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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I visited this Ford dealer because it was where I had purchased my new F-150 from, and I had some issues that were covered under warranty. I took it in and was immediately greeted and waited on. They che purchased my new F-150 from, and I had some issues that were covered under warranty. I took it in and was immediately greeted and waited on. They checked all types of stuff right away, like my alignment, tired pressure, and battery. I explained the problems I was experiencing, and they worked around my schedule, at my convenience. After some time, the issue was diagnosed and repaired. I am writing this review on behalf of Pacifico Ford due to the excellent customer service I experienced during the whole process. They were quick, and thorough. I also am writing this review on behalf of (Bob) who was the service writer/manager who was taking care of my the whole time. He would constantly call me and let me know all the fine details as to what was gone on, what was being fixed, when I could expect my truck back, and answered any questions I had. He always greeted me with a smile, and in a profession/respectful manner. Bob was part of the reason my visit at Pacifico was such a good one, which to me reflects on the good people this dealer hired, and the friendly environment it has. Bob was great and did everything he could to make me happy! Thanks so much Pacifico & Bob!!!! More
I gave Jorge all 5s because he was specific with all of the features that the car has and he had patience with answering any questions that I had. Also, I liked that he had a friendly personality and he di the features that the car has and he had patience with answering any questions that I had. Also, I liked that he had a friendly personality and he didn't rush me into just buying any car. He helped me choose the car that's fit for me. More
Gabi help me and my husband through the whole buying experience! All of my questions were answered due to his professionalism and personal experience Gabi is the best! experience! All of my questions were answered due to his professionalism and personal experience Gabi is the best! More
From my initial email contact with Tara through the sales process with Chris, this was a very positive experience. Tara was very friendly and responsive throughout our email exchanges. I was very impress process with Chris, this was a very positive experience. Tara was very friendly and responsive throughout our email exchanges. I was very impressed by the "on the road" quote I received from Tara breaking down all of my cost for the vehicle I was interested in. I was also impressed with the email and phone call followup I received after making the appointment with Tara to test drive the vehicle. Arriving at Pacifico, I met Chris Watson who was very friendly and had the vehicle we were interested in ready for a test drive. During the test drive and the sales process Chris was very informative and knowledgeable of the vehicle and never made you feel pressured. I think the best part of my experience was the fact that there we no hidden or extra costs to purchase the vehicle. The email price quote that I received from Tara was the price that I paid for the vehicle at the dealership. This was the best car buying experience I have had and I would definitely recommend Tara and Chris and Pacifico to my family and friends. More
Jorge was excellent! He listened to exactly what I wanted and did not stop until he found the vehicle for me! He was honest and friendly and made my new vehicle purchase pain free! and did not stop until he found the vehicle for me! He was honest and friendly and made my new vehicle purchase pain free! More
My sales rep was excellent. There were a couple of issues with the truck before I purchased it and I found it frustrating on how long it took to get fixed. Overall experience was good. with the truck before I purchased it and I found it frustrating on how long it took to get fixed. Overall experience was good. More
Carlo is a very helpful salesman he is understanding and will work very hard to find the car that is right for you! I would highly recommend that you visit Pacifico Ford and ask for Carlo! will work very hard to find the car that is right for you! I would highly recommend that you visit Pacifico Ford and ask for Carlo! More
It was a good experience working with Rocky and Pacifico Ford purchasing my Ford Fusion. I am looking forward to continuing my relationship with Rocky and Pacifico Ford. In purchasing my next vehicle, I am Ford purchasing my Ford Fusion. I am looking forward to continuing my relationship with Rocky and Pacifico Ford. In purchasing my next vehicle, I am working to improve my credit score, so I can receive a better deal. More
I had to haggle over the trade in even though KBB priced my trade substantially higher than quoted. I got it up a little more but still not close enough to get near the KBB trade in price. Since I live i my trade substantially higher than quoted. I got it up a little more but still not close enough to get near the KBB trade in price. Since I live in Delaware, the process to get my car titled, tagged etc. was too cumbersome. I never had to do the leg work that was done. I am a caregiver for a 93 year old mom and this added more stress than necessary and made the experience far less pleasant than necessary. I am finding out that the owner manual is lacking in instructions and the opportunity for Pacifico to shine would be to get the customer a manual that works. I have a degree in Business and am a retired Senior Scientist. If you want some constructive advice, you may contact me. Mike More