Palm Chevrolet

Took my 2023 Silverado in after it wouldn’t start and wouldn’t fully shut off. They replaced the fuel pump power control module under a recall. I told them before that repair that the truck was already s wouldn’t fully shut off. They replaced the fuel pump power control module under a recall. I told them before that repair that the truck was already shaking and going into reduced acceleration. After they “fixed” it, the same symptoms came back. Instead of finishing a proper diagnosis, they said it was an internal engine problem and wanted $1,500 just to tear the engine down. Then Brandon billed me $273 for the tow and said they would only cover it if the new problem was related to their repair. After he said “we are going to pay for the tow either way.” Now they are holding the truck until I pay the tow. Communication with Brandon was terrible. He changed the story about the tow, dismissed the notes from the original visit, and treated the customer like the problem. I refused the teardown and will be taking the truck elsewhere. Would not recommend. More

I had an outstanding experience during my last service appointment at Palm Chevy. Franchesca was incredible from start to finish. She scheduled my appointment promptly returned my calls, and kept me infor appointment at Palm Chevy. Franchesca was incredible from start to finish. She scheduled my appointment promptly returned my calls, and kept me informed about the status of my vehicle throughout the service process. Her friendly attitude and hospitality truly stood out and made me feel valued as a customer. Great job Francesca. More

Outstanding Experience From Start to Finish — Five Stars! We recently purchased a 2024 Toyota Tundra Limited TRD Off-Road, and the entire experience exceeded our expectations. Our initial online contact wi We recently purchased a 2024 Toyota Tundra Limited TRD Off-Road, and the entire experience exceeded our expectations. Our initial online contact with Kevin was exceptional. He was transparent, responsive and incredibly helpful, providing prompt follow-up, detailed videos and all the information we needed about the truck before making the drive from Jacksonville. His communication gave us confidence that the vehicle would be exactly what we were expecting when we arrived. Once at the dealership, Levi Johnson took outstanding care of us. He was friendly, down-to-earth and extremely knowledgeable about the vehicle. We were deciding between two trucks, and Levi was patient throughout the entire process. He listened carefully, answered every question and never made us feel pressured or rushed. We genuinely felt heard, valued and important. The finance process with Matt was equally impressive. Everything was seamless, efficient and straightforward, making the final steps of our purchase incredibly smooth. This was truly some of the best customer service we have ever experienced at a dealership. The entire team was welcoming, customer-focused, trustworthy and professional. We could not be happier with our Tundra or the experience we had purchasing it. We highly recommend this dealership to anyone looking for an honest, enjoyable and stress-free vehicle-buying experience! More

Today”s Cars are so complex! Mine had an intermittent signal that would not pinpoint the exact problem (Check Engine Light on) . Bobbiesue and the team stuck with it and ran do Mine had an intermittent signal that would not pinpoint the exact problem (Check Engine Light on) . Bobbiesue and the team stuck with it and ran down the root cause and fixed it after a couple false remedies were “identified” by the computer. I have a feeling that I won’t be seeing the CEL anytime soon. Thanks Palm and Bobbiesue! More

We appreciate the partnership with this local GM dealership, Scott provides effective communication with our staff. dealership, Scott provides effective communication with our staff. More

I was upset that despite making an appointment a week before I had to wait over 24 hrs to get my car back. The part was not in stock at the time so I had to wait until it shipped to the dealership. before I had to wait over 24 hrs to get my car back. The part was not in stock at the time so I had to wait until it shipped to the dealership. More

The service was as expected and the service advisor was knowledgeable and courteous. She kept me informed. knowledgeable and courteous. She kept me informed. More

Service advisors at Palm Chevrolet are great, and worked with me on all aspects to make it work as easy as possible for me. with me on all aspects to make it work as easy as possible for me. More

There is a nice waiting room with coffee and a tv. Very clean and comfortable. Very clean and comfortable. More

Bobbiesue was very professional, answered all my questions, updated me and pricing on up coming maintenance. She will differently be my go to on my next appointment for front brakes. I got all the w questions, updated me and pricing on up coming maintenance. She will differently be my go to on my next appointment for front brakes. I got all the way to the end and had to come back. After the section where you rate service personnel and service you need to add a section as you have here to make comments about a persons answers. I answered good on one question, but could not explain why. Had tires rotated and I wonder if afterwards a TPMS relearn was done. TPMS does not seem to be working properly. More