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Palm Chevrolet - Service Center

Ocala, FL

4.3
724 Reviews

724 Reviews of Palm Chevrolet - Service Center

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August 31, 2024

Craig was and always is wonderful to work with. He explains everything in detail, goes above and beyond, and gets us in and out as soon as possible. More

by RNEE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that Craig provided you with such excellent support during your visit to Palm Chevrolet. I always strive to go above and beyond for our customers, and it's great to know that Craig made your experience smooth and efficient. I look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

August 31, 2024

Fantastic people such great service . I could not be happier. Will recommend to my friends and family More

by dber1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Palm Chevrolet responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a great experience with us at Palm Chevrolet. I appreciate your recommendation to friends and family and look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 31, 2024

I was there for a simple oil change with an 8 o’clock appointment at 10:30 i went to the service advisor to ask how much longer as i needed to leave at 11 . I think they forgot about me because i shortly More

by wrmcc153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Palm Chevrolet responded

Thank you, Ward, for sharing your experience with us. I understand how frustrating it can be to wait longer than expected, especially when you have other commitments. We appreciate your feedback and are glad to hear that your oil change was comped. Please feel free to reach out to me directly if you would like to discuss your experience further or if there’s anything I can do to improve our service at Palm Chevrolet. We value your time and hope to serve you better in the future. Sincerely, Wayne Bogle Parts and Service Director

August 30, 2024

To start with the appointment was setup on the wrong day even though they were told there was a doctors appointment that day. They scheduled it a week later and were very fast but talked with another custo More

by macs_tax
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience. We understand your concerns about the appointment scheduling and the lack of communication. At Palm Chevrolet, we strive to provide excellent service. Please contact us directly so we can address these issues and ensure a better experience next time. Sincerely, Wayne Bogle Parts and Service Director

August 30, 2024

dealership was clean, service dept. was helpful, pleasant but the service department was not very detailed oriented. They left my message - life time oil needs changed and I just finis More

by breech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback about our clean dealership and helpful service department, but we understand your concerns regarding the attention to detail. It's important to us that all aspects of your service are completed thoroughly. Please reach out to us directly so we can address your concerns and work towards a resolution. Sincerely, Wayne Bogle Parts and Service Director

August 29, 2024

It was quicker than I thought it was going to be. The intake person was very helpful More

by LAH9364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 30, 2024 -

Palm Chevrolet responded

Thank you for your positive feedback! I'm thrilled to hear that your experience at Palm Chevrolet was quicker than you expected and that our intake person was helpful. I strive to provide excellent service and appreciate you taking the time to share your thoughts. I look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

August 28, 2024

Dennis and the service writer to the far left are the best and Craig too! More

by BRIKFREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Amey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Palm Chevrolet responded

Thank you for the wonderful review! I'm thrilled to hear that you had a great experience with Dennis and our service team at Palm Chevrolet. I appreciate your feedback and hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

August 27, 2024

Service agent was friendly and professional. Also, the young lady at the front was also friendly and professional. More

by sbwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Viola Jones
Aug 29, 2024 -

Palm Chevrolet responded

Thank you for your kind review! It’s wonderful to hear that you had such a positive experience with our friendly and professional staff at Palm Chevrolet. We appreciate your feedback and hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

August 27, 2024

Jon Degroot is always very helpful and gets back to me when he says he will. More

by MCN4789
Recommend Dealer
Yes
Employees Worked With
Jon Degroot
Aug 29, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We truly appreciate your positive feedback about Jon and his commitment to helping our customers. At Palm Chevrolet, we strive to provide excellent service, and it's great to hear that Jon has made a positive impression. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 26, 2024

Shouldn't take more than 3hrs for oil change, with appointment. That's enough said. More

by JIMMC828
Recommend Dealer
No
Employees Worked With
Unknown
Aug 28, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience. I understand your concerns regarding the time it took for your oil change at Palm Chevrolet. We appreciate your feedback and take it seriously. Please feel free to reach out to me directly if you'd like to discuss this further. We hope to better serve you in the future. Sincerely, Wayne Bogle Parts and Service Director

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