Palmen Buick GMC

Maintenance I came in for undercoating on my car and to add a decorative pin stripe to it. I had the pin stripe on my other car and I like the way it distinguish I came in for undercoating on my car and to add a decorative pin stripe to it. I had the pin stripe on my other car and I like the way it distinguishes the car so I want it on this one also. More

HAD A GOOD SERVICE REP. THE SERVICE REP. UNDERSTOOD WHAT I NEEDED AND DID WHAT HAD TO BE DONE. I HAD WORKED WITH TIM BEFORE AND ALLWAYS HAD A GOOD JOB . THE SERVICE REP. UNDERSTOOD WHAT I NEEDED AND DID WHAT HAD TO BE DONE. I HAD WORKED WITH TIM BEFORE AND ALLWAYS HAD A GOOD JOB . More

Less than acceptable I had an appointment for an oil change and tire rotation on Wednesday for 2 pm. I left my job early and got there about 1:50pm. Check in was quick and I had an appointment for an oil change and tire rotation on Wednesday for 2 pm. I left my job early and got there about 1:50pm. Check in was quick and I went to the waiting room. About 3:15 I went back to the service department and was told my car was next to be out up. I had to leave to meet a school bus and I left with the service and was told I could come back anytime just call. I called on Friday and spoke to Jeff and was told they were “booked” all day and there were no appointments on Saturday either. I was not happy as “I had an appointment too three days earlier that was not met.” Jeff apologized numerous times but I had to continue to push until he finally said to come in on Saturday at 11:30. I was there and all was done in 37 minutes. More

Oil change, tire rotation and changing wiper blades Service took longer than usual because they had to buy a set of wiper blades from another GM dealer. The parts dept sold the last set when they were t Service took longer than usual because they had to buy a set of wiper blades from another GM dealer. The parts dept sold the last set when they were told to hold them. More

Great service visit Kevin Phillips was great as always. He went above and beyond by calling me before I came to an appointment to let me know they were busy. We resched Kevin Phillips was great as always. He went above and beyond by calling me before I came to an appointment to let me know they were busy. We rescheduled and I was in and out quickly. Great idea and above and beyond. More

Trade in of my 2007 Chevy Silverado, and the purchase of a 2 Very quick and easy transaction. I was purchasing a 2018 GMC Acadia, but ended up with better incentives from both Costco, and GMC, for just under $20 Very quick and easy transaction. I was purchasing a 2018 GMC Acadia, but ended up with better incentives from both Costco, and GMC, for just under $200 I ended up with a 2019 Acadia. They appraised my trade in at exactly what I was wanting for it and they did not know where I wanted to be on the trade in. Obviously I happy with the transaction. Scott MacDougall, was very easy to wotk with. More

Excellent!! Tim provided excellent customer service. He was very helpful and gave the best quote in new tires I ever had in years! My search was over once he ran Tim provided excellent customer service. He was very helpful and gave the best quote in new tires I ever had in years! My search was over once he ran some numbers for me. More

Excellent service It took a really long time for oil change but we didn’t have appointment and customer service excellent - I will always go to palmen It took a really long time for oil change but we didn’t have appointment and customer service excellent - I will always go to palmen More

Great Tim Hoffman is always helpful Tim always provide good customer service when I come in for service. Dan is a great sales person. He keeps me informed of deals. Jodi is also very he Tim always provide good customer service when I come in for service. Dan is a great sales person. He keeps me informed of deals. Jodi is also very helpful by sending emails on deals. More

Gene is the man! I had excellent customer service and assistance from Gene Tellez. He knows his stuff, very knowledgeable, patient and directs you in the right direct I had excellent customer service and assistance from Gene Tellez. He knows his stuff, very knowledgeable, patient and directs you in the right direction toward a car that suits your needs. Never thought I would be rolling away in a 2014 BMW 328i in mint condition and low miles. So many more good cars to choose from. I highly recommend this dealership. Ask for Gene, he's your man! More