Palmen Dodge Chrysler Jeep Of Racine

Vince was a great help! He was very patient with us, And got us what we needed! We never felt rushed or that he was annoyed! Thank-you was a great help! He was very patient with us, And got us what we needed! We never felt rushed or that he was annoyed! Thank-you More

Helpful and friendly I was recommended to go here by a friend and I'm glad I did. Went at a time when they were busy and no sales associates were available but Tonya happ I was recommended to go here by a friend and I'm glad I did. Went at a time when they were busy and no sales associates were available but Tonya happily greeted my husband and I and assisted us until one was available. She took us out on a test drive and was very knowledgeable and helpful. Vince was then introduced to us once we got back and finished the sale. Vince was very helpful and friendly. Thank you!!! More

Great experience!!! He was so helpful! This dealership is great I have NOTHING bad to say maybe the vending machine eating my quarters but that's as bad as it is. Bob Zei He was so helpful! This dealership is great I have NOTHING bad to say maybe the vending machine eating my quarters but that's as bad as it is. Bob Zeihen was great and showed me all the options within my budget. We looked at both buying and leasing options and the best one for me was to buy used and every car in the used area was affordable. I'm beyond happy with my experience and will for sure come back in the future. I'll be bragging about Palmen for a VERY long time. More

Don't "Car shop" in the City. Do yourself a favor and drive Living in the city, all you'll find are shady dealerships. Drive out of Milwaukee to find a decent dealership. I was lucky enough to come to Palmen in Living in the city, all you'll find are shady dealerships. Drive out of Milwaukee to find a decent dealership. I was lucky enough to come to Palmen in Racine. Chuck was an amazing help and very patient with me while I shopped around at other dealerships. Came out of there with the Jeep I've always wanted. 5/5 stars. More

Purchase of new Vehicle In a world where every car dealership makes me feel like I took it from behind it is comforting to know that you can still trust one salesperson to do In a world where every car dealership makes me feel like I took it from behind it is comforting to know that you can still trust one salesperson to do what is honest and correct. Thank you Chuck for giving me a positive buying experience. I believe in purchasing local and have visited Palmen a few times over the past year. Each time I walked away because I felt like other sales people there were trying to take advantage of me. I truly appreciate your approach in listening to what my needs were and addressing them then not badgering me to make a decision on the spot. Palmer should really take time to learn your methods as I am sure they would benefit from it. Sorry it took a few weeks to respond to your request for this review.. I put this with my paperwork and forgot. I am glad I remembered and am hopeful that Palmen treats you well as when I am in the market to purchase again I will be looking directly for you and not anyone else. Believe me, I will pass your name on. More

Good Experience We have been looking at vehicles on line so we knew pretty much what we were looking for however we had not gone to any dealerships at this point. We We have been looking at vehicles on line so we knew pretty much what we were looking for however we had not gone to any dealerships at this point. We were in town visiting family coming from north of WI Dells and decided to stop. Matt Gastaldi and Steve Schwaab were both very friendly and helpful. Needless to say, 2 hours later we were walking out of the dealership with a brand new 2015 Jeep Compass. I absolutely love it and would definitely go back. More

Great experience - nice and attentive Let me start by saying I will purchase a car from anywhere if they are great on service and price. I've even crossed state lines to do so. I always Let me start by saying I will purchase a car from anywhere if they are great on service and price. I've even crossed state lines to do so. I always start locally of course, but I will branch out if either of the above are lacking. I was ecstatic to find that Palmen Racine - which is literally up the road from me - came through right from the start on both of the above. I started my car buying journey by doing a ton of research online. I knew roughly what couple of vehicles I was interested in before doing any test drives. Once I was ready to talk numbers and get an idea of costs, I reached out to Tonya - their internet manager at Palmen Racine. Tonya was great and we chatted on and off for a few days while I sorted through a busy work schedule. Eventually - she set up a time for me to come in on a test drive of the Jeep Renegade. She was super accommodating on this - offering me the option to come in at any time or even having somebody drop the test drive off at my house! Anyway, once I got an open slot in my schedule, I was able to come in myself. This is where I met Matt. Matt was great, he took me out on my first spin late at night. Matt answered most any question I had. A day or so later, I needed to get a quote on my trade, so Tonya had me come in again and she again let me take the car for a solo spin while I waited. Eventually, when it came time to buy, I was connected with Clay and Jerad. Clay is the main sales manager and I had a couple quick chat with him. But Jerad was my primary contact and he set everything up for me. And he was great. The Renegade I decided on was literally just in off a truck - and it turned out it had a small dent in one of the doors. Jerad had that taken care of no problem before I took delivery. Then after a few days, I noted that the Jeep had a small smudge on the drive side - which turned out to be a scratch. Well, Jerad was there again for me and he personally fixed up my car himself so that it looked tip top. Meanwhile, Clay had a temp car ready for me to go early that morning so I didn't need to miss work while Jerad touched up the small imperfection. Of course later that same day, I got the car back in mint condition. Great job by Jerad on the work and by both he an Clay on the service. I'd just like to finish by saying that everyone was great to work with, never had any pressure at all to "buy now" and they made sure to keep in touch with me to make sure I was happy numerous times along the way. They've definitely earned my business now and in the future. Now for the ONE negative- I wish their waiting area offered more than bad coffee. Nearly every other dealership I'd been too offered a nice complimentary selection of water, soda, cookies, fruits, etc. while you wait for service. It may seem like a small thing, but it was noticeable that most of their competition was a step above in this regard. Hopefully they can upgrade that in the near future. If not for that, my experience would have been absolutely perfect. More

They made it easy I had to find just the right vehicle for my business and the guys at Palmen made it easy and painless. I look forward to buying e next vehicle from t I had to find just the right vehicle for my business and the guys at Palmen made it easy and painless. I look forward to buying e next vehicle from them! More

Pushy I have never had such a horrible and hard time buying a vehicle in my life went to buy a jeep taked to chuck he wouldnt discuss much pushed me right b I have never had such a horrible and hard time buying a vehicle in my life went to buy a jeep taked to chuck he wouldnt discuss much pushed me right back out the door. Call sales manager joe he said he would fix the situation and have ron also a sales manager call me. Ron calls says he will find the jeep and fix the problem its been 2 weeks still no word i will never ever buy a vehicle from palmen racine i will never recomened palmen of racine if someone asks me where to buy a car i will tell them not to buy from them and give them a better list of more qualified professional dealerships dont waist your time with palmen of racine! More

Jerad and Clay are the best! I was at the end of my rope when I ended at Palmen. I had zero faith I was going to feel good about my car purchase and was convinced I was going to I was at the end of my rope when I ended at Palmen. I had zero faith I was going to feel good about my car purchase and was convinced I was going to get taken advantage of. My husband and I have a 16 month old and didn't have the time to go shopping together. What resulted was me running around to numerous places trying to get quotes on both new leases and used vehicles, lost about what our best move was. Both Cole and Jerad took so much time with me and provided top notch customer service. They had well thought out, educated responses to all of my questions and concerns and they understood good customer service was providing me options reasonable for my family and I; They never tried to just "sell me." My husband and I live 45 minutes away... As long as we are in the market for any vehicle they sell, they will be our sole source for our vehicle needs. Also the finance manager Steve was wonderful. I briefly had to bring my son by the next day for some follow up (on my part, not due to any shortcomings on their part) and my son proceeded to drop a 1/2 bag of pb crackers all over his office and then step in them. I was mortified and he made us feel at home- Palmen has a special thing going there! More