My diesel exhaust system was full and needed to be regenerated. This is part of a recall on the diesels, so I brought it in to Palmer. Thomas was great on the phone, asked me to bring it in, arranged for a loaner, and kept me up to date on the progress. During the process, he made me aware of additional items to be serviced,
Made me aware of the estimates, and asked for my permission to move forward on those. Whenever I contacted him, he was quick to get back with me and had the right information. He has a great service spirit and did a great job fitting me into the schedule and taking care of me while I didn’t have my car. Great job, Thomas, and thanks for all the help!