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Palmer Dodge Chrysler Jeep Ram
Roswell, GA
7,585 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,585 reviews
October 07, 2021
The oil service and tire rotation went fine, no issues. When I asked for help regarding my navigation system that worked until the same dealership updated my Uconnect firmware for me (they said it needed When I asked for help regarding my navigation system that worked until the same dealership updated my Uconnect firmware for me (they said it needed to be done) , Winston immediately told me that it would cost $165 to update the software and potentially more if the radio unit had to be replaced. I was shocked that what I had thought was a simple firmware fix had now become my problem and a potentially expensive one at that. He said he didn’t know what happened at my last service - in spite of the fact that I explained that the dealership would have a service record of my last visit. He didn’t even check - he just gave me the FCA service number on a business card. I’m short it felt as if Winston did the minimum thing required to get me out of the service office so that I was someone else’s problem. When I did contact FCA I was told my issue required only a simple UcConnect software update and the customer service rep (Leo) told me how to effect the update. He had called the dealership and they had given him bad info. I had anticipated that this would happen when I asked Winston to write down what I needed to tell FCA customer support yesterday, but he declined). I told Winston directly that I thought he was wrong about his proposed remedy and he made no effort to look at my vehicle service history - he just passed me along to FCA customer support. His lack of effort is why I only rated this service as 3/5 stars. More
by Tbannon
Verified CustomerEmployees Worked With
Winston
October 07, 2021
Roberto was again very busy but courteous and helped exactly as hoped. Although all work could not be completed he kept me updated throughout the process. exactly as hoped. Although all work could not be completed he kept me updated throughout the process. More
by PFTHOMPSON
Employees Worked With
Roberto Del Campo
October 07, 2021
Great experience..Saleman Thomas Jackson was great very helpful friendly nice place to buy from helpful friendly nice place to buy from More
by Feathered39
Employees Worked With
October 07, 2021
Need better customer service . The delivery of purchase was unsatisfactory could be better to customer was unsatisfactory could be better to customer More
by mottdec
October 07, 2021
Muy buen servicio los vendedores de lo mejor y el inventario de lo mejor de lo mejor inventario de lo mejor de lo mejor More
by HPELAYO1982
Employees Worked With
Other Employees :
Chip Buddin, Will Blythe, Erol Alkas
October 07, 2021
I went to Palmer a month after another dealer ordered parts. They got my parts back in 3 days and was out the door before the other even got their inventory. parts. They got my parts back in 3 days and was out the door before the other even got their inventory. More
by derekbanta
