Palmetto Ford Lincoln

Great Service Advisor Deserve 5, Horrible Technicans I traded my very loved 2012 Ford Fusion Sport purchased at Palmetto Ford new yesterday due to feeling unsafe in my vehicle. I went to the dealership I traded my very loved 2012 Ford Fusion Sport purchased at Palmetto Ford new yesterday due to feeling unsafe in my vehicle. I went to the dealership Dec. 2017 with the issue where when driving all electronics shut down. After having for a couple of days I was told nothing wrong except my battery which was less than 1 year old and being tested on three separate occasions during my travels over the holidays when issue started. They all stated no issue with my battery. I trusted the service department and purchased the battery only to bring it back for the same issue a few days later. I also had to pay for the analysis of $165, rental car and no mention missed time at work as dealership is not close to my home or work. I started experiencing it again after the snow, didn't happen earlier because I didn't drive it much over the snow days. I called John Mount, my service advisor, on Monday explaining the same issue was back and just that morning had done it seven times. He told me to get it there as soon as I could and he would get me into rental and drive if needed to figure it out. He let me vent about the ordeal and was very empathic and submitted check request for $165 for the analysis which I am still pending. This time they kept car for a couple of days and I was told it was the throttle and fixed. Great, I picked it up on Wednesday and on my way to work after picking up the "Fixed" car it completely shut down on a bridge with cars rights behind me and no where to go. Thankfully a wreck was avoided but needless to say I was nervous and terrified what might of happened. I immediately called John and told him I did not feel safe driving it. He helped me coordinate the tow truck to get it back to dealership, a rental nearby and this time actually drove it to experience the issue with my permission. He stayed in contact with the entire time and he knew I would not get back into my Ford until I was assured the problem was fixed. They hooked up to computer for a while and verdict was bad relay switch. He drove/tested it afterwards to ensure my safety. I picked it up on Saturday and it appears fixed. However on Monday trying to get out of my car the handle on the driver's side wasn't working. Seriously my car only has 94K miles on it. This is not the first service at Palmetto Ford I had to replace the AC fan twice, fix heated seat, then there was the electrical issue (bad relay switch) ordeal. Thank God I purchased the extended warranty. I called John back again. He got me an appointment first thing Saturday morning at 8am since I could miss anymore work due to this car and promised I would be there a max of two hours so I decided I would wait for it. It was his day off but he left me in the capable hands of Andy. When I arrived at 7:50am Andy, he said we will do our best to get it done today. I almost lost it as I had decided I was trading and arranged to get my new non-Ford car that afternoon. I explained everything to Andy and communicated with John Mount who wasn't there. These guys went above and beyond. I had my car back with new handle in less than an hour. So I am unsure of how I can give these service advisors a 5 and the service technicians/dealership a 1. I wish John worked for another dealership as I would use him again and again. He understands the customer and truly cares. More

Found the "Perfect" car After test driving several cars and comparing/contrasting them, Boston helped make our dream of finding the "perfect" car for us possible. It wasn't a After test driving several cars and comparing/contrasting them, Boston helped make our dream of finding the "perfect" car for us possible. It wasn't all perfect at first. It took several hours in the dealership, several phone calls, and several visits to get everything done but we got it. Boston and Thomas Gigliotti was very helpful and polite. Boston even worked on his day off to help us find the car we wanted. Boston and Thomas looked everywhere for a car that matched exactly what we wanted. At first, it didn't seem too promising and their seemed to be a lack of communication missing between the dealership and us. But after several days, Boston called and gave us the news we were waiting on. He found us a car that matched exactly what we wanted. When I came to pick up the car it was "perfect". Boston had it ready to go and clean. Ron made the financing part extremely easy and Dan was very knowledgeable about the car and was very helpful in explaining how everything in the car works. We are very happy with our car! Thank you Palmetto Ford! More

Excellent experience with repairs from Jim Thorne My 2003 Ford Ranger was hit by a semi-truck while parked downtown. Through all the repairs (and believe me there were LOTS.. a semi truck!), the back My 2003 Ford Ranger was hit by a semi-truck while parked downtown. Through all the repairs (and believe me there were LOTS.. a semi truck!), the back and forth with the insurance agent & me, plus the over two-month period of resolution with the insurance company, Jim Thorne was extremely patient and communicative through the entire process. He REALLY helped me out every step of the way. Once the insurance company did their part and I was able to retrieve my vehicle, the staff was very helpful and kind (other than the young lady working at the service window, she was very unfriendly). I can't recall the name of the gentleman I spoke with there when I got my truck, but he was extremely patient with me in answering any questions I had (I believe he was the Service manager). Most importantly my truck looks great! More