Palmetto Ford Lincoln - Service Center

PALMETTO FORD BOATING SALES I went to Palmetto Ford Boating Sales and they set up my trailer assist for my boat today. George, maintenance manager assigned Ryan to do this job. I went to Palmetto Ford Boating Sales and they set up my trailer assist for my boat today. George, maintenance manager assigned Ryan to do this job. Ryan went out of his way to insure that the measurements and computer entries were accurate. I was complete satisfied with their service. More

If you want good service ask for Jim Moody I am on my 2nd Explorer from Palmetto. I have worked with many service personnel there, Greg E. is one that's always done a fine job, really service m I am on my 2nd Explorer from Palmetto. I have worked with many service personnel there, Greg E. is one that's always done a fine job, really service minded. Jim Moody and his counterpart Jim in the body shop really set the standard when it comes to service. I have Jim Moody on my speed dial. If I have ANY issue I can call Jim or call Greg and I am in the next day or within two, they have always kept me up to date with what's happening with my car, when I can expect it and what's going on or what's wrong. I will buy another Ford I'm sure, I'm also pretty sure it's going to be from Palmetto, largely it's the service that keeps me coming back -these guys are experts and I'm also now proud to say friends. That's uncommon in the service field these days. More

Awesome customer service!! I took my Escape in first thing in the morning to have a minor repair done same day. Came back at the end of the day to pick it up. It wasn't ready, b I took my Escape in first thing in the morning to have a minor repair done same day. Came back at the end of the day to pick it up. It wasn't ready, but John Mount was very apologetic. Offered for me to leave it overnight or bring it back the next day, Then, he left to bring it around to me (I chose to bring it back the next day). He asked for me to give him a minute, and very quickly, returned the car to me from the service bay with the minor repair completed by him! Totally unexpected! I was very surprised and pleased with his commitment to excellent customer service. Highly recommend Palmetto Ford and John to anyone seeking a favorable service experience. More

Great Experience Andrew K Samela was very professional and met my needs as a customer. He had excellent knowledge of the various vehicles on site and answered all ques Andrew K Samela was very professional and met my needs as a customer. He had excellent knowledge of the various vehicles on site and answered all questions to my satisfaction. He made the buying experience very pleasurable. I drove off the lot in a brand new 2017 Mustang. Nycki Hagan has been extremely helpful for weeks after the sale. More

A bright helpful face at Palmetto Ford! Recently I purchased a new I-phone and the change resulted in all my favorite pre set contacts being deleted from my Blue Tooth system. At age 68 I am Recently I purchased a new I-phone and the change resulted in all my favorite pre set contacts being deleted from my Blue Tooth system. At age 68 I am somewhat challenged by some of these easily accomplished tasks a 12 year old can do instantly so I brought my Lincoln MKX to your dealership for help. Your showroom directed me to Kelvin Ruffin. He was not only very helpful and instructed me how to reclaim my numbers but his interaction with me changed what had previously been a very negative experience for my family with Palmetto Ford. We are winter residents in Charleston and about six years ago my previous MKX was severely damaged in the middle of the night by a drunk driver while parked outside my son's home. The vehicle was towed to your dealership for a claims adjuster to evaluate and for repair. The insurance company promptly signed off on all work and my husband had to rent al all wheel drive vehicle to return to our other home in Blowing Rock, NC as we were preparing to leave on a cruise. Three weeks later Palmetto had made no effort to begin repairs on our vehicle. We contacted the owner of Boone Food, Alfred Glover, where we had purchased several Lincolns and asked if he knew anything about Palmetto. He did not but promised to look into it and see if he could help us. His research suggested that Palmetto had one of the worst service reputations for the Ford brand on the East Coast. We asked him if he would do the work and we had our car towed the 300 miles back to his dealership where we had always enjoyed excellent service. FYI- we have shared this story with dozens of friends over the years .. not good for Palmetto. Since then we have purchased three more Lincolns from Boone Ford. One ( a 2016 MKX was for our son, Morgan Herterich, who lives here full time in Charleston and I believe has had some experience with Palmetto.) Kelvin was the first person I have interacted with since our very negative experience with your service department six years ago and based upon the excellent one we shared I would be amenable to possibly purchasing a future Lincoln from him in the future. Perhaps, he should have been overseeing your Service Department. My companies are service oriented and I understand the value to the public of positive experiences. Selling vehicles is one thing, servicing them and enjoying a positive income stream is quite another! Bravo to Kelvin for being such a valuable representative of your company. Suggest you take good care of him - or one of your competitors will... PS: I was not permitted to submit this review without completing the first two questions on this survey. The first was number of stars for service and the second was whether I would recommend your service department to a friend. Honestly, If given the option I would have been unable to complete this section as Mr. Ruffin is in your sales you department not your service one. Karyn Kennedy Herterich More

Service Department (Don Beckett)...Great Customer Service On Saturday, 3/18/17 my wife and I were traveling to Charleston from South Florida to visit our son and his wife. We broke down about 75 miles short On Saturday, 3/18/17 my wife and I were traveling to Charleston from South Florida to visit our son and his wife. We broke down about 75 miles short of Charleston (Ridgeland). Since we were heading for Charleston, we decided to get towed to Palmetto Ford. We knew nothing about Palmetto Ford other than it was close to where my son lived. I talked to a lovely lady lady on the phone named Betty. She told us what to do when we got the car there in the evening. When we got to Palmetto Ford it was late. Betty happened to be going home at that time and spotted us and came out to greet us. She identified herself as the person I had talked to earlier on the phone. She started the chain of excellent customer service. On Monday, 3/20 morning, I received a phone call as I was headed to my car from Service Manager, Don Beckett. He told me he was headed out to my vehicle to get some information. When I got there he took me right into his office and we discussed my needs for the vehicle (water pump, pulley, fan blade, and later a new radiator). I told him we were trying to leave on Tuesday, 3/21 to go back to Florida and pick up our grandkids and take them to the beach for a few days. I knew we were expecting a lot, with all the damage to our vehicle. Don called me several times to give me updates. Tuesday afternoon he called me and said to come in at 5pm. When we arrived my 2006 Ford Explorer was being taken in the back for a wash. By 5:30ish I was gone and by 6:15pm we were headed out on the road for Florida. I cannot express my thanks enough to Don Beckett, Betty, and the others that made my experience at Palmetto Ford a great one. Customer service the way it should be done....Gary & Carolyn Slade (WPB, Fl.) More

Supeerior Personnel and Great Service After a recent accident while driving from Alabama to Charleston, my car was towed to Palmetto Ford. When I arrived, the Body Shop/Service Department After a recent accident while driving from Alabama to Charleston, my car was towed to Palmetto Ford. When I arrived, the Body Shop/Service Department had already closed, so I walked up to the Sales Department to wait for a ride. The personnel there were extremely gracious and welcoming and offered us a warm dry place to wait as well as coffee and cold drinks. The next day, I contacted Jim Moody (Service Manager) who looked at our car and offered to make it drive-able so we could return home for repairs. Not only did he do that, but he personally test drove it and called to check on us to make sure we were safe and well on our trip and after our return home. I cannot say enough good things about all the folks at Palmetto and have mentioned my favorable impressions to several friends in Charleston. More

Crooks On February 13, 2015 My 2013 f150 completely died, I had no power to anything. I had it towed to palmetto Ford where they diagnosed the battery being On February 13, 2015 My 2013 f150 completely died, I had no power to anything. I had it towed to palmetto Ford where they diagnosed the battery being dead. They replaced the battery free of charge. On August 2, 2016 my truck did the same thing. I had it towed to palmetto ford again the same day, they were quick to say the battery was the problem again and wanted to charge me 250+ for a replacement. keep in mind if they replaced the battery again that would of been 3 batteries in the matter of approximately 3 years which is telling me something else is definitely wrong. I refused to pay the $250+ for a new battery if they had just replaced it last year. I told them they need to gather more information as to why the battery goes out every year because the typical life span for a car/truck battery is ~4 years. Tom agreed and had the techs look further into it. He called back the next day saying the battery was not the problem and they had found the computer system needed to be updated. He now wanted to charge me $160+ for just re-flashing the computer system to help the truck to remember to hold the charge or whatever. I refused to pay the $160 due to the poor diagnostics the first and second go around coupled with my extended 75,000 mile warranty i have. The customer shouldn't have to tell the tech to look further into a problem if it keeps reoccurring they have computer files for a reason to find this into out... I should of trusted what everyone else says about palmetto ford. stay away from these guys they clearly don't care about customers, its all about the sales and profit here. More

Palmetto Fords body shop In May I was involved in a car accident. The accident happened in St. George S.C. But I knew if I could get my car to Savannah hwy I would be in great In May I was involved in a car accident. The accident happened in St. George S.C. But I knew if I could get my car to Savannah hwy I would be in great hands. I was greated instantly by Jim Moody. He made sure that the entire process went smoothly and stressfree. It was quick and I got my car back on the exact day Jim promised that it would be ready. I'm beyond happy with my experience with Jim and the body shop at palmetto ford. More