Palmetto Ford Lincoln - Service Center

Greg Engert is THE reason to use this dealership get Greg and you'll get a guy that answers the phone at 6:30 a.m. -half an hour before they open and uses your name and says "I can help!" Service excellence and you'll get a guy that answers the phone at 6:30 a.m. -half an hour before they open and uses your name and says "I can help!" Service excellence here -thanks G. More

Mr Greg Engert and staff have treated me with professional service for the past 10 years. I will continue to promote palmetto Ford for there great quality of service professional service for the past 10 years. I will continue to promote palmetto Ford for there great quality of service More

Called on Jan 6th & made a service appointment for Jan 16th for an oil change and to have a light replaced. The whole reason I made the appointment 10 days in advance was so that they could get the light 16th for an oil change and to have a light replaced. The whole reason I made the appointment 10 days in advance was so that they could get the light if it wasn't in stock. Showed up for my appointment on Jan 16th & Kelly told me they don't have the light in stock but can have it in 3 days. What?? I made the appointment 10 days in advance to insure the light would be there in the first place. That was the whole point!! Thankfully they had the oil in stock so at least that could be done. More

I recently dropped off my 2020 F-150 a couple of months after I bought it, it started to have some noises and things that were not normal, they fixed it but a week later it started to have some more proble after I bought it, it started to have some noises and things that were not normal, they fixed it but a week later it started to have some more problems, vibration on the gas pedal, steering wheel and shifter, I took it back to them and they said they fixed it, but the truck s still doing the same, when I called Bob Pace, he said that everything is normal, which is not, and then he started to give me some excuses that have no sense because I told him that I will take the truck back, he started taking about the schedule, that they do not have a rental or a loaner, that the problem has to be bigger in order to check it again, and things like that, do I have to wait for the problem to become a bigger one, like a brake down or an accident?, he also told to compare aple with aple ( drive a similar truck) which I did, I went to another dealer and I ask for a truck like mine, same year, same model, same package, and I tested it and it don't feel the same so I guess they did not do anything the second time, this is not the first time I got this kind of problem in Palmetto Service and with Bob Pace. Sale departent are the best but service is not. More

Great service experience. I've been going to their service department for over 10 years and they've always done well by me. I highly recommend them. service department for over 10 years and they've always done well by me. I highly recommend them. More

Complimentary Palmetto Ford helped me with getting a recall job done at a lower rate than quoted. The experience was stressful at times, but they worked with me. Palmetto Ford helped me with getting a recall job done at a lower rate than quoted. The experience was stressful at times, but they worked with me. In just a few days, I will be able to drive my Fusion without worrying about losing power steering. More

JUST WOW! Great service, and stress free! John helped me from the beginning to the end in every aspect with the least amount of stress. John was very professional in handling my financial issu John helped me from the beginning to the end in every aspect with the least amount of stress. John was very professional in handling my financial issue with my warranty correctly. He was very prompt on providing me with a rental car and updating me on the progress of my car. He also explained my car's issues clearly to where I could understand them. He took away the stress and made this process easy. I would highly recommend John! More

Service Employee Don Beckett has demonstrated Courtesy /Professionalism throughput. All services to my vehicle is best described as Excellent. Love the Inspection Video. E. Smalls /Professionalism throughput. All services to my vehicle is best described as Excellent. Love the Inspection Video. E. Smalls More

Brake line Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks, Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks,Ed McCoy More