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Paramount Kia of Hickory - Service Center

Hickory, NC

4.0
47 Reviews

47 Reviews of Paramount Kia of Hickory - Service Center

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January 26, 2018

Service Department I want to let you know my service department experience the last two times I have been in have been exceptional. Aaron Bisesti has been my service adv More

by tomforegolf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Bisesti
Jan 29, 2018 -

Paramount Kia of Hickory responded

Thank you for writing about your visit with us! I am happy to hear that Aaron was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Dave Estes | destes@paramountauto.com

December 30, 2017

Unexpected purchase I came to have my car serviced but drove home in a new car. Thanks so much to Aaron in Service and Randy in Sales for making it all happen. My purchas More

by estroud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Rosenbalm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick , Aaron Bisesti
Jan 02, 2018 -

Paramount Kia of Hickory responded

Thank you so much for your feedback! We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Randy and Aaron. Please let us know if we can ever help you in the future. Best, Dave Estes | destes@paramountauto.com

December 26, 2017

Much better They were not being too responsive but they have now fixed the issue. The paint was coming off my moms 2014 Kia Soul but they fixed it now. More

by Cskirby72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl Horton, Teudi Flores, David Walling
October 06, 2017

2017 Kia Soul I had not planned on making a purchase today, however, through the great experience at Hickory Kia I decided to purchase today. Thank you for your ex More

by Mary Amy Lynn Cooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Harris
Oct 12, 2017 -

Paramount Kia of Hickory responded

Mary, we love hearing about customers who have a great experience at our dealership and we are glad you are one of them!  We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Dave Estes | destes@paramountauto.com

August 08, 2017

Randy is the man! I originally came in for service on my 2013 optima and ended up leaving with a 2017 sportage! Randy was so helpful! He listened to what I wanted and h More

by Alissa15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Rosenbalm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teudi Flores, Preston Woods, Alan Schonoover
Aug 09, 2017 -

Paramount Kia of Hickory responded

It was a pleasure to read about your first buying experience working with Randy and Teudi. Congratulations on your new Sportage! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Dave Estes | destes@paramountauto.com

August 04, 2016

Great experience Tim Whitener was very helpful and patience he was able to find what I was looking for in a vehicle would recommend kia to anyone More

by kath123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Whitener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2016 -

Paramount Kia of Hickory responded

Thank you for taking the time to write this great review, Kath. We strive to provide courteous service to all our guests and are glad to hear that Tim helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Dave Estes | destes@paramountauto.com

July 06, 2015

Very friendly, knowledgeable staff. Staff were very courteous and efficient. They kept me informed on what was happening. My visit was not very long. The last time I purchased a vehicle More

by Lena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Dustin Estes and his dad. Mr. Flores(I think that was his name)
Jul 09, 2015 -

Paramount Kia of Hickory responded

Thanks for your awesome review, Lena! I'm very happy to hear that our service team was such a great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Dave Estes | destes@paramountauto.com

March 01, 2015

Out with the old in with the new When I took my Kia Sportage in to have it worked on and found out that it was going to cost more to fix it than it would be to trade it was scary. Pre More

by Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston, Carlton Garris
Mar 02, 2015 -

Paramount Kia of Hickory responded

Smith, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Preston was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Dave Estes | destes@paramountauto.com

September 24, 2013

No complaints! Always satisfied when I bring my car in for service! Staff is always helpful and explain what needs to be done/ serviced on! Keep up the good work! More

by kmulcahy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
Sep 26, 2013 -

Paramount Kia of Hickory responded

Hello, Thank you very much for both your continued patronage and this outstanding review. I am delighted to hear that you have had such wonderful experiences with us and that you have found everyone to be so helpful! We strive to provide the absolute best service possible, and it's always a delight to hear when that value is reflected in our customers' experiences. If there is anything else that we can do for you, please feel free to give us a call or swing by the dealership. We hope to see you again soon! Sincerely, Dave Estes Paramount Kia Hickory destes@paramountauto.com

February 25, 2013

I brought my 2012 Sorento in to Paramount a bit ahead of its scheduled maintenance. I did so because of what I perceived as a problem which was a noise coming from the console. On the day of my appointment More

by rbowman09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel and Preston
Feb 25, 2013 -

Paramount Kia of Hickory responded

Thank you for the excellent feedback! Customer input is an important part in helping make our service the best it can be. It is a point of pride that we do everything we can to support our customers during their time at our dealership. We strive to offer you, and the rest of our customers, the best customer service possible. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support the need and deserve. I’m glad our dedication to quality customer service and repairs was reflected in your visit with us. We really appreciate your business and are glad we could assist you. Joel and Preston exemplify our commitment to customer service and I’m glad they were able to help you with your service needs. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com

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