Paramus Hyundai

Constantinos is great to work with. We've had some bad service experiences in the last but he is always good to work with, is on top of things and communicates well. We've had some bad service experiences in the last but he is always good to work with, is on top of things and communicates well. More

made an appt to bring my husband’s high-end Hyundai here on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the correct car info, (make, model and year) and a full clear list of all the items we needed fixed for the service appt, when we arrived we were told that that particular service center could not address 2 of the 3 issues we had. I was so annoyed bc our time was wasted. I left and proceeded to make a series of ten phone calls, asking for managers and escalating the issue. I left 3 VMs for 3 different managers explaining in detail the issue we had and asking for a call back. NOT one single person has called back to date. I also spoke live to Sammatha, 3 times that day and she assured me that her boss, Heather would call me back. Well, it’s been 5 days and no word from Heather. Why? because NO ONE cares. That is the level of service you get when you buy an 80K car. We are better off with our local mom and pop gas station mechanic where we live. I just called them again on 2/23/24 and spoke with Constantinos in the service dept. I asked him for Heather, he said he didn’t know who that was, but put me on hold for 6 minutes and came back and said the manager would call me back. I asked what the managers name was and he said “we are not allowed to give out that info” Really? What kind of crap is that? You know she isn’t calling back either. Seriously, go elsewhere More

it is very good. he is kind and warm i like a car and him he is kind and warm i like a car and him More

He is very kind and very helpful. I strongly recommend. . Thankful. I will return again. I strongly recommend. . Thankful. I will return again. More

Great dealership, they’ll go above and beyond for your satisfaction. They’re sales team and customer service are on point. satisfaction. They’re sales team and customer service are on point. More

I am so fortunate to have meet Michael Gibson, 6 years ago. He is such a kind and honest gentlemen. I leased my Tuson from him, and was so happy with my new car. I went back last year again to Michael and ago. He is such a kind and honest gentlemen. I leased my Tuson from him, and was so happy with my new car. I went back last year again to Michael and asked for another car to lease and he was ready as ever for me. He helped me to get another new tuscon in my budget. Michael is so patient, knowledgeable and honest and friendly. I feel like a family whenever I visit Michael and the dealership. Love everyone at the place. I have always reccommend everyone. the best. More

Avoid This Dealership at All Costs! I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is grappling with a straightforward issue – it REFUSES TO POSS INSPECTION. Despite being well within the warranty period, the service department shockingly demanded $800 for diagnostics and a four-hour drive just to identify the problem. Their assurance to fix the car afterward leaves us skeptical. Our attempts to address the issue directly with the dealership have been met with outright hostility. The manager went so far as to ask us to leave or threatened to call the police, insisting they can't assist with the car troubles. They consistently deflect responsibility, claiming the problem lies with their service department. Even after reaching out to Brian, our original salesperson (who is now in a finance position), and Ludwin Rosa, the manager who initially promised to help us pass inspection, our calls have gone unanswered. Ludwin Rosa, purportedly too busy to respond, has left us in the dark despite multiple attempts, including emails. In a desperate attempt to pass inspection, we opted for an oil change, hoping it might alleviate the issue. Unfortunately, our $150 investment only unveiled an additional $2500 in necessary repairs. Undeterred, we proceeded with the inspection this morning, only to have the car fail once again. This ordeal has persisted for over a year, characterized by ten unsuccessful attempts to resolve the issue. In stark contrast, our three older Honda cars from a different dealership have never given us a single problem. The complete disregard for customer concerns displayed by this dealership is utterly unacceptable. Spare yourself the headache and look for a dealership that genuinely values its customers and stands unwaveringly behind its products. As someone who has purchased numerous cars, including a Honda Odyssey in 2007 that I still drive, this experience has been an unprecedented letdown. More

Paramus Hyundai is great dealership. My salesperson Eddie is patient and very knowledgeable about which SUV would be best for my needs. He always provides excellent customer service, whi My salesperson Eddie is patient and very knowledgeable about which SUV would be best for my needs. He always provides excellent customer service, which is why I've leased 4 cars with Eddie and Paramus Hyundai! More