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Parks Ford Lincoln of Gainesville

Gainesville, FL

Overview
Employees
Reviews
Vehicles
4.3
2,198 Reviews
Welcome to Parks Ford Lincoln of Gainesville, your local Ford dealership in Gainesville, FL, serving residents from Alachua, Starke, Ocala and Lake City. Sharing the Parks family name is a great honor since it allows our team the resources of a big group while still maintaining our down-to-earth, no-pressure car-buying approach. Our customers love their new Ford cars, trucks and SUVs, affordable used vehicles and Certified Pre-Owned models. But it’s not just our selection of quality vehicles that keep our customers coming back; many find our competitive prices, monthly offers, efficient auto service and genuine Ford parts enticing. Plus, we love helping our guests even more when they decide to sell or trade in their current ride. We’ve been the one-stop shop for Gainesville for a long time — why not stop by and see what we mean?
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3333 North Main Street

Gainesville, FL

32609

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Showing 2,198 reviews

September 26, 2025

Thanks to Michael whitehead my experience at Parks went well very helpful looking to enjoy my. Maverick Thanks More

by Lyle57
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Archer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 25, 2025

We got great service last week at Parks Ford especially from Rylee. Great job Rylee. More

by brenrichgator1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 24, 2025

Friendly, relatable, and not pushy. I told them what I was looking for and there it was just waiting for me to sign in the dotted line. More

by nancy
Recommend Dealer
Yes
Employees Worked With
Ashley and another gentleman. Marcos for the financing.
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September 23, 2025

Overpriced That's all I have they are overpriced. I've been to other dealerships with way better customer service More

by ginagandolfi
Recommend Dealer
No
Employees Worked With
Several individuals
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September 22, 2025

Like all others they want to buy, but honestly they are not honest or completely true to their word. Finance guy Marco(?) Rushes you thru everything and they say he will contact you but dont, he talk to fa More

by sharionwilliams1
Recommend Dealer
Yes
Employees Worked With
Austin Chambers
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September 21, 2025

Good job on servicing my car in a very timely manner. Thank you very much. More

by ykhw59a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Saint Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 19, 2025

The service advisor was dismissive, condescending, unprofessional, and blatantly uninterested in helping since my vehicle was out of warranty. More

by LIZRN2B
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donna Houlahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Parks Ford Lincoln of Gainesville responded

We are sorry to hear that you did not have an excellent experience on your recent visit. Thank you for taking the time to provide your feedback. Please reach out to me directly to see if we can work a solution out for you. I am happy to go over your visit. Gerald Acevedo Service Manager

Sep 24, 2025 -

Parks Ford Lincoln of Gainesville responded

I am so sorry that you felt as though we were not interested in helping you. Asking Lincoln to replace all of your leather seat covers at 92049 miles as a second owner is a big ask. Unfortunately normal wear and tear is not covered and Lincoln was not able to help. As you found out when you contacted another Lincoln Dealership, most would not even make the attempt we did. I would recommend going back to the place you purchased the vehicle and asking them to replace the seat covers.

Nov 07, 2025 -

LIZRN2B responded

Your response is both inaccurate and dismissive. According to Lincoln Concierge, they have no record of your dealership ever contacting them regarding my case to help — so I’m not sure how you claim to have “made the attempt.” Additionally, I bought my Navigator in Atlanta with just about 3-4miles on it, with warranty still intact, and it has been serviced at your dealership ever since. So I’m not sure what you are trying to insinuate with second owner comment. My concern was never about normal wear and tear — it’s about a known issue with the ventilated seat upholstery that has been documented by other Lincoln owners. Instead of taking ownership or following up as promised, your team ignored multiple emails and calls. This kind of response only reinforces the poor customer service experience that prompted my review in the first place. As well as your your unprofessional behavior online — including condescending public replies like this.

September 18, 2025

Dealership refused to perform service that was scheduled for 150K transmission service per Ford Explorer Maintenance Manual. Customer Service Representative stated that he did not recommended the service. A More

by KAYALLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2025

The staff are always friendly and go above and beyond to accommodate your needs. Always receive good service. More

by veronica.williams4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2025

My service person was good. It was just an extremely busy day there so I couldn’t wait while my vehicle to be serviced. More

by cepinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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