Parks Ford Lincoln of Gainesville

The salesperson, Michael, was very friendly, helpful, and knowledgeable about the specific vehicles we were inquiring about. knowledgeable about the specific vehicles we were inquiring about. More

Bill is the best! Always goes above and beyond to make the experience of having to bring your vehicle in (and possibly have to do without for a while) the best it can Always goes above and beyond to make the experience of having to bring your vehicle in (and possibly have to do without for a while) the best it can be. More

very poor comunication and outragous pricing poor service bad set up for service not the place to take your truck bad set up for service not the place to take your truck More

My car was in service for 3 months. The engine was being rebuilt under warranty. I was told it would take 4-5 weeks. Problem 1- we delivered a brand new battery to the service departm The engine was being rebuilt under warranty. I was told it would take 4-5 weeks. Problem 1- we delivered a brand new battery to the service department in the first week of service. We were called and emailed at least 5 times over the several weeks to tell us we needed a new battery. Eventually, we had to send the invoice and get upset to make sure the battery was installed. Problem 2- no other repairs or the possibility of repairs were discussed. Then once the engine was being installed, all of a sudden thousands of dollars in repairs were needed. The response- “once you take the engine apart, sometimes things don’t go back together correctly or work the same.” My response- “all those things were working when I brought it in”. Then I was told that if I didn’t spend the thousands in repairs that it would void the warranty on the engine. I had to tell them that I would have it towed and contact a lawyer. Problem 3- after 12 weeks and several headaches I picked up my car, drive it a few feet down the road and realized the AC doesn’t work. I bring it back immediately and am told that is not under warranty. Again, I was very clear that the AC worked perfectly fine when I dropped it off. They did fix it and I have had my car for two days with no problem so far. I took it to my normal mechanic and they don’t seem to find the same $2-3000 problem that Hyundai seemed to. Plus side - they lent me a car so I had something to drive over the 12 weeks. Although…even though that was appreciated, I still got a rude and totally inappropriate VM from the person in charge of the loaner over some false accusation from a service department employee. Unreal. And almost funny. More

Everything was great except wait time & car wash. Overall work was exceptional, satisfying!! Good Enough!! Overall work was exceptional, satisfying!! Good Enough!! More

I have been a customer of Park Ford for about30 years and Bill Stoufer has always been there right away. He is an amazing worker and can answer any question. The service Dept. Has always been top notch and t Bill Stoufer has always been there right away. He is an amazing worker and can answer any question. The service Dept. Has always been top notch and that is another reason I continue to be a customer. Thank you for all you do to make it worth returning! More

Excellent service from Frazier! Car was washed, unexpectedly, which I was very grateful for. Thank you. Car was washed, unexpectedly, which I was very grateful for. Thank you. More

I scheduled an appointment for 10AM that day. Upon arrival, there were 2 others waiting to be helped. It took 45 minutes before I was assisted by anyone. Upon arrival, there were 2 others waiting to be helped. It took 45 minutes before I was assisted by anyone. More

I checked in online and requested a call - nobody called an 90 minutes later nobody had looked at my car. I went to the desk and asked for info and 30 minutes later the car still hadn’t been taken back so w an 90 minutes later nobody had looked at my car. I went to the desk and asked for info and 30 minutes later the car still hadn’t been taken back so we took the car and left. We won’t be back. More

Everyone was very polite and did a great job on my car! I'm very happy. Thank you so much. I worked w Devon but didn't see his name on the list. I would give him 5 stars I'm very happy. Thank you so much. I worked w Devon but didn't see his name on the list. I would give him 5 stars More