Pat Lobb Toyota of McKinney

Excellent service! Fast and professional! Service people are professional and truly care about their customers! Fast and professional! Service people are professional and truly care about their customers! More

Excellent Service! Robert is professional, fast and leaves me with a clean truck! Clean lobby to wait in, I appreciate that! Robert is professional, fast and leaves me with a clean truck! Clean lobby to wait in, I appreciate that! More

We had a great time buying a new truck. Jack Dustin made the whole process incredibly simple, fast and enjoyable. This was not our first car purchase and we had many different experiences b Jack Dustin made the whole process incredibly simple, fast and enjoyable. This was not our first car purchase and we had many different experiences before. However, I need to say that Jack Dustin way outperformed many seasoned sales persons we dealt before. He is very knowledgeable, respectful, easily accessible salesperson, and provides a high quality customer care. For the whole process we have not experienced any pressure from him. Instead he guided us with high level of professionalism. I would definitely recommend him and would come back to buy from him and Toyota of McKinney again. More

Steve Hurst was a pleasure to work with and made the truck purchasing process easy and stress free. I drove past multiple Toyota dealerships on my way to Toyota of McKinney in no small part due to peop truck purchasing process easy and stress free. I drove past multiple Toyota dealerships on my way to Toyota of McKinney in no small part due to people like Steve and Easy Newsome (service advisor). More

Jose, was wonderful to work with, he made the entire process easy and pleasant. Thank you process easy and pleasant. Thank you More

I was a returning customer and this go around we were not taken care of at all and I have had to fight for any assistance we have been given. I have lost sleep, I have been so angry with the lack of empathya taken care of at all and I have had to fight for any assistance we have been given. I have lost sleep, I have been so angry with the lack of empathyand consideration for their customers. I have had to email constantly, call constantly, and go in person to get responses. I am still trying to work with them before exploring state and legal advice/resources. I will update if something changes, but I would highly recommend to buy elsewhere. You will get burned; they will not care. I would also highly recommend that you get everything they say to you in writing (value of your trade, what they are offering you for your trade, that you take your time with the car fax (we were told ours was fine and it certainly was not)- they are compensating for the insurance increase due to vehicles history of prior damage. They WILL NOT disclose that you are buying a previous rental or fleet vehicle. Look at the warranties they force you to get and then add on later. Go line by line in the finance office. TAKE YOUR TIME with their paperwork. Make sure they give you everything they say they are and put it in writing (had to email constantly, call, and go in person to get forced services of LoJack activated.) This is not an honest place anymore. We were rushed because of health issues (they make you wait so long with no food) and our autistic children's schedules; our sales person was too busy to thoroughly explain what he was selling us (this is done on purpose). We were taken advantage of and the GM is not interested in customer service: they will say there's 2 sides to every story, but they consistently do sleezy dealership shenanigans. Please review all of the reviews. Not the old ones that have been refreshed. It's not the same place it was a few years ago! More

Very engaged and helpful staff. I had been shopping around for a specific car and they were the only dealership in the area that was willing to help order in exactly what I wanted. I had been shopping around for a specific car and they were the only dealership in the area that was willing to help order in exactly what I wanted. I will definitely use them in future. More

Cannon is my Service Advisor as he has been for many years. He is great and Always treats me with respect. Today was no different. He took care of my reason for service today quickly and thoroughly and years. He is great and Always treats me with respect. Today was no different. He took care of my reason for service today quickly and thoroughly and alerted me to some upcoming needed work. Because of Cannon I keep coming back to this location. I have choices and I continue to choose Pat Lobby because of Cannon! More

"Kudos on your outstanding service! Your team's excellence made my Toyota experience truly exceptional. Thank you!" Your team's excellence made my Toyota experience truly exceptional. Thank you!" More

The service advisor, Noah ives was great! He was very knowledgeable and accommodating. He made Sure to keep me informed on the status of my vehicle. He was very knowledgeable and accommodating. He made Sure to keep me informed on the status of my vehicle. More