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Patrick Volkswagen

Auburn, MA

4.8
1,174 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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519 Washington Street

Auburn, MA

01501

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Showing 1,174 reviews

October 18, 2021

Excellent service. Very informative. Very friendly and courteous. He went through every option in the vehicle. Ramez thank you very much! More

by Alejandro428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Patrick Volkswagen responded

Hello! Thank you very much for taking the time to leave a review for your experience with Ramez. We wish you many safe and happy miles on the road ahead in your new VW! Have a great day and take care.

October 17, 2021

Igor was a pleasure to work with. He showed extensive knowledge about the car and showed all its features throughly. He was pleasant, patient and helpful. I even was able to take my car home the same day More

by Bonnie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Gama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Patrick Volkswagen responded

Hello, Bonnie! Thank you very much for your business and for taking the time to leave such a kind review. We truly appreciate your feedback and hope you're loving your VW so far! Take care.

October 16, 2021

It takes forever to fix a small thing, no updates, nobody answers worst experience ever More

by Arl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marsi the only one that deserve 5 stars
October 16, 2021

The whole experience was much more quick and easy than I thought it would be. Details about the car were clear and honest. More

by Liam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Toedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Patrick Volkswagen responded

Hello, Liam! Thank you very much for your business and for your kind review. We truly appreciate your feedback and hope you've been loving your car so far!

October 15, 2021

Just got a new VW Atlas and love it. Susan helped me out online and found me the exact car I wanted and I was able to do most of what I needed before I even came in. When I came in Joe was the salesperson I More

by Ericka Devoe
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Patrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Mattero
Nov 02, 2021 -

Patrick Volkswagen responded

Hello Ericka! Thank you so much for your business and for taking the time to leave such a kind review. We're thrilled to hear about your experience and hope you're loving your Atlas so far!

October 15, 2021

I contacted Susan via text regarding my interest in the 2022 Volkswagen Taos and I was contacted by David the morning it arrived. David was excellent walking me through the paperwork along with Ian. The More

by NewEnglander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Balkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Mattero, Ian Thomas
Nov 02, 2021 -

Patrick Volkswagen responded

Thank you very much for your kind review! We truly appreciate your feedback and hope you're loving your Taos so far. Please feel free to reach out with any questions you may have - have a great day!

October 14, 2021

The salesman Igor was accurate presenting information regarding CPO warranty, etc. The process was easy. More

by Jim26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Gama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Thomas
Oct 15, 2021 -

Patrick Volkswagen responded

Hello, Jim! Thank you very much for your review and for your business. We truly appreciate it and hope you have a great day! Take care.

October 13, 2021

It was a breeze working with Igor, he was friendly and knowledgeable and our test drive felt laid back - zero pressure. I’m enjoying my new Jetta and will continue to turn to Patrick for any future servic More

by J.schotanus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Gama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Ruttencutter
Oct 15, 2021 -

Patrick Volkswagen responded

We're so thrilled to hear about your experience with Igor and our team. Thank you so much for your business and for taking the time to leave such a kind review. We're happy to hear you're loving your Jetta--please feel free to reach out with any questions you may have! Take care.

October 12, 2021

Everything was very easy and quick. I was updated through the entire process and treated very well More

by Ashton.wojdylak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Patrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Thomas
Oct 15, 2021 -

Patrick Volkswagen responded

Hello, Ashton! Thank you very much for your business and for taking the time to leave such a kind review! We truly appreciate your feedback and hope you're loving your car so far. Please feel free to reach out with any questions you may have, and have a great weekend! Take care.

October 12, 2021

If you can pick your own service advisor, never go to Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo More

by Jessy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Martin, Trish Hamilton, Amber Coons
Oct 12, 2021 -

Patrick Volkswagen responded

Dear Jessy, We are sorry that you were not 100% satisfied with your service visit. We do see that you came in with a check engine light and the vehicle needed to have the turbocharger replaced. We also see that you have had a history of servicing your vehicle with Patrick Volkswagen. Our team was able to work with Volkswagen of America to assist in a good will repair. Since you are a valued customer of Patrick Volkswagen, we were able to significantly reduce the repair cost of your vehicle. We also provided a loaner vehicle, free of charge, while the repair was being completed. The repair cost was discussed with you, and printed on your work order before the repair began, and there was no issue with the pricing at that time. Furthermore, you also brought this vehicle to another Volkswagen Mechanic (not associated with Patrick Volkswagen) prior to the repair and he incorrectly stated that the diverter valve was the cause of the issue. At your request, we brought your vehicle back into our shop, tested the diverter valve, which was working correctly, and sent you a video showing that the wastegate part of the turbocharger was as fault. We did not charge you for this service. It is very unfair of you to suggest that we "target" any customer. We are here to assist all of our customers in repairing and maintaining their vehicles, to assure the safety and reliability of those vehicles.

Oct 12, 2021 -

Jessy responded

Yes, I agreed with the cost because I trusted and respected your professional optionion. However, it's obvious that you came up with a ridiculous amount first and then cut down the price to make me think I saved a lot. Yet still, you overcharged me on the labor for extra hours you never spent. I do appreciate that the mechanics identified the issue correctly and got it done in a fast manner. However, I don't appreciate how Alex intentionally overcharge a loyal customer and his attitude. Not mentioning that you loaned me a car with low gas and refused to resolve the issue. $44 is not a lot, but your service and attitude is really poor.

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