Paul Conte Cadillac

Safety and Honesty is lacking!!!!!! I travelled from Pennsylvania to purchase a car from PCC. As a retired veteran I gauge a business or person upon their integrity, word, and handshake. I called PCC an Pennsylvania to purchase a car from PCC. As a retired veteran I gauge a business or person upon their integrity, word, and handshake. I called PCC and asked them specifically what the condition of the car was; I even had the manager walk outside and make a visual inspection himself to ensure the car was as advertised; he returned and gave me a rave review. I then provided them with a deposit and drove 4 hours from PA to pick up the car. Additionally I took a day off from work losing $400 and with travel expenses spent another $300; so i spent $700 just to get the car. When I got there the first thing I noticed was that the interior door panels were separating from the foam and the foam was showing, not just a little, a lot; and this was on all 4 door panels. The manager called a Chrysler dealer and was told this was a “known” issue. I then did an internet search and discovered that there was a class action lawsuit against Chrysler for this issue. Now since I was stuck in NY and could not just leave the manager said he'd take care of the issue f he had too and anything else, so i completed the purchase (And remember, I am a big handshake and word kind of guy) and drove off. I then heard a noise, almost a rattle as if the catalytic converter as having an issue; but that’s ok because PCC was going to take care of any issues. The next day when I drove to work no AC was needed, but upon return when it was 90 degrees and I had a two hour drive back from work, and in anticipation of using that ice cold AC which I used the day before, I now discovered was a luke warm AC. So now I am angry because it appears that the maintenance department just filled it with Freon real quick to make it appear to work. Given this I then decided to check where the noise in my front left part of the car was coming from only to discover pieces of what appeared to be the control arm, hanging down and broken; and I am still not sure this was what was causing the noise, but what I was sold an unsafe car, not in the condition that the manager who did a visual inspection said it was in. I then emailed a picture of the part hanging in my wheel well to the manager who said he'd look into things. That day the service manager calls me and attempts to say that everyone makes a mistake and his guy must have missed it but I should be understanding. I then told him a blind and deaf person would have been able to catch the fact that an obvious noise would lead someone to check the area it was coming from so I was calling the situation out for what it was; which is fraud. I then waited several more days without a car to get to work, again losing money and finally had to threaten to file a lawsuit to get PCC to refund my money; however, 2 weeks later and not all of my money was refunded. Funny thing; when i called to speak to Paul Conte, whose name is on the sign, everyone advised me that he does not come into his own business anymore.....did he die or something? Note to Paul Conte, who knows, perhaps the next customer that buys a car will end up dead because of a safety issue they fail to check on or just plain did not know about because the car they bought from your dealership did not make any noises like mine did. Perhaps I am a "One-Off" because the dealership seems to have good reviews so all I can discuss is about my experience. And perhaps since I was from out of state they just figured they would sell me a car with issues and I'd just deal with them myself. Long and short, between lost work and expenses PCC cost me almost $1,500. Funny thing, they need me to sign paperwork for them because of a DMV issue and have contacted me several times now, but when it came to me needing their support, i was left hanging. What they should have done was get me a rental car while they fixed all the issues, Instead it appears they knew that all of those issues were going to cost too much and they’d lose any profit and they wanted the car back to either repair and sell for more, or do another slap and tickle job and sell it to another unsuspecting person. Check out the picture below; how could this be missed?????!!!!!do know is that More