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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,342 Reviews

1,342 Reviews of Paul Conte Cadillac - Service Center

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April 19, 2023

Christine was a lifesaver to me. I was unsure of my extended policy that I obtained from Paul Conte Cadillac. She informed me that I was entitled to a loaner car. The car dealersh More

by Kvicciardo
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2023

Wonderful customer service. They go above and beyond to make sure customer is always satisfied More

by JREILLY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2023

Worst service I have ever gotten and they tell too much lies still waiting on parts for 6 weeks now my car is working worst than when I took it in. More

by ABDOOLAAZIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cusumano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Paul Conte Cadillac responded

Thank you for your feedback. We understand your frustration with the delay in parts availability from the manufacturer. We do try our best to get the necessary parts here as quickly as possible, but sometimes the delay in shipping is out of our control. Would you please contact me here so that we can discuss in more detail? Thank you, Shai Nadav (516) 378-1130

April 15, 2023

Danny was very helpful in resolving our issue. He suggested the solution we needed for our car. More

by Sunnycoles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

I gave this dealership two stars because all I needed done was to have a front plate, put on my car and an inspection for a brand new vehicle. I shouldn’t have been there for more than 20 minutes. I sat More

by Mezzaluna508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Paul Conte Cadillac responded

Thank you for your feedback. I'm very sorry you had an issue. We strive to learn and improve for the future. Could you please contact me to discuss your issue further? Shai Nadav Service Manager (516) 868 0530

April 10, 2023

Mr Ryan my service adviser is the best person for the job. He is nice and knowledgeable. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2023

I come back to this dealership for years. I have reccomended them to many family and friends. They have always treated me well and extended themselves to help me, especially Sam in sales. Set More

by ABAMBINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2023

Service advisor Mr. Giménez was professional, courteous and very thorough in taking care of me for my very first time oil change. Excellent customer service dept. Thank More

by Cad-5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2023

Loyalty-Sam Manning kept pursuing the right deal for me as we have worked together for the past 12 years. I felt seen and heard by him More

by JAYBEE1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2023

Service was fine. A job well done. Very good. Good goiod good good good good More

by ibuylioneltrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Paul Conte Cadillac responded

Thank you for your feedback!

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