Paul Miller Honda of West Caldwell

I went to my scheduled appt to get new rotors and pads per my request. Job completed in a timely manner. I specifically told my service advisor I do not want a multi point inspection. Two hours later whi per my request. Job completed in a timely manner. I specifically told my service advisor I do not want a multi point inspection. Two hours later while I was waiting for my vehicle I get a video link on my phone with the tech explaining on the car inspection all good except a small fresh oil leak and a recommendation of a new oil pump due to that / mileage of the car. I expressed my displeasure to the advisor and director. I refused to agree to the upsell of a new oil pump , not a drop of oil has leaked in my garage floor and other places which I advised Paul Miller staff. Both Paul Miller staff were professional listening to my feedback. In front of me on line at the service counter another advisor recommendation to a customer that his brake rotors were rusted and needed new rotors. The customer declined the upsell of new rotors. It helps to know your car inside and out. I have faith in Paul Miller Honda to make things right for the customer. More

INEPT SERVICE DEPT. LONG WAIT AND NO LOANER PROVIDED . NO TECHNICIAN FOR MY PLUG -IN VEHICLE AFTER BEING TOLD THERE WAS ONE. WAITED FIOR 1.5 HOURS AND LEFT WITHOUTCAR LONG WAIT AND NO LOANER PROVIDED . NO TECHNICIAN FOR MY PLUG -IN VEHICLE AFTER BEING TOLD THERE WAS ONE. WAITED FIOR 1.5 HOURS AND LEFT WITHOUTCAR BEING SERVICED. More

Best of the Best! Experienced, knowledgeable and professional! Go to him, you won’t regret it! Experienced, knowledgeable and professional! Go to him, you won’t regret it! More

Purchasing my first car was initially a very stressful and tasking journey that had a lot of conflicting tips, tricks and tactics to ease the process. However after being recommended Paul Miller Honda of and tasking journey that had a lot of conflicting tips, tricks and tactics to ease the process. However after being recommended Paul Miller Honda of West Caldwell, specifically seeking out Roman, the process became a breeze. He was personable, greatly helpful and made the whole car buying process a stress less venture. I would recommend not only the dealership but the charismatic Roman to help you in what ever part of your purchase journey in you are currently in. More

Roman was excellent, patient, and very informative. Great service. He made my decision very easy. . He also answered all my questions and explained everything in detail. This was my 4th lease. I alway Great service. He made my decision very easy. . He also answered all my questions and explained everything in detail. This was my 4th lease. I always dealt with Newton so I was a little hesitant when he told me that Roman would be taking care of me but I must say he did not disappoint. More

HORRIBLE customer service. The worst dealership I’ve ever been to. Not only am I afraid for my safety in a loaner vehicle they provided that is overdue for an oil change, now a The worst dealership I’ve ever been to. Not only am I afraid for my safety in a loaner vehicle they provided that is overdue for an oil change, now after waiting over a month for a part that is “not found anywhere in the country”, I have found multiple damages to my vehicle while in their possession. I am LIVID. When I saw the damages I stood in their parking lot for 45 minutes just sobbing over my car and not ONE employee came out to even say sorry. I have never felt so disregarded, disrespected and disappointed in my life. More

Great service. It's where I go for my vehicles and service after purchase. They are always on point! Upon parking my vehicle, Roman was in the parking lot as I a It's where I go for my vehicles and service after purchase. They are always on point! Upon parking my vehicle, Roman was in the parking lot as I arrived. He greeted me in a respectful manner and guided me to his desk willing to assist me without knowing my intentions coming in. I was there to buyout my leased vehicle and without hesitation he helped me get the process done quickly and without any hiccups. Because I was buying out my lease he most likely made nothing off of the ransaction yet he was professional all throughout! Nonetheless, Roman was personable, respectful, and down to earth making my experience at Paul Miller Honda a memorable one. More