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Paulding Chrysler Dodge Jeep Ram

Dallas, GA

Overview
Employees
Reviews
Vehicles
4.8
4,124 Reviews
At Paulding CDJR, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We strive to make Paulding CDJR a friendly place to be and a satisfying experience whether you're buying a new or used car, getting service on a vehicle, or taking part in a special or event. Paulding CDJR serves Kennesaw, Dallas, Marietta and Smyrna, GA
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1245 Old Griffin Rd

Dallas, GA

30157

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Showing 4,124 reviews

February 20, 2022

Bruce (Cat in the Hat) made this the best car buying experience! I greatly appreciated his personality, and professionalism from start to finish. Also, want to commend Kenny for keeping a smile, and bei More

by jbrown86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny, Bruce "Cat in the Hat"
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Feb 22, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Paulding Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Helpful
February 20, 2022

We had a really good experience. Quick and easy. No Hassle back and forth honest up front More

by wgec1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
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Feb 22, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
February 20, 2022

They went above and beyond to take care of my car issue. All other location told me it would take weeks but Paulding Jeep, Dodge effortlessly Superseded my expectation. More

by inspyer1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
February 20, 2022

Michael and Kenny really made my experience easy. Without Michael approaching me in the service department and Kenny listening to what I could and couldn’t do and making that happen I would not have More

by LAKEITHAK83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Abston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal-sales, Kenny-manager
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Feb 22, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're glad to hear our staff took such great care of you! Here at Paulding Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Helpful
February 19, 2022

Great service had issue initially but it was quickly resolved. Completely satisfied will have vehicle serviced here in the future. More

by RFERRELL11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamielle Gummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
February 19, 2022

Great service! Everyone made the whole experience smooth and easy! Would definitely recommend to others! More

by malaysiaavery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Guyton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Virgile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
February 18, 2022

No help. Big failure to communicate with customer. Asked multiple times for service manager to call, no response. Warrenty not honored. Shameful. More

by ToddSnodgrass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Frazier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Todd, I've told you all I have to say. Your warranty has denied the claim twice already and at the store level, we have zero control over it. You have to take it up with Mopar or Jeep Customer Care. - John

Feb 19, 2022 -

ToddSnodgrass responded

My warranty clearly states MOPAR has to be specific as to what part of a Jeep lift is the cause of any failure to deny the claim. They did not do that and you did not defend it. Your own mechanic CODY said the inspector just came in and plugged into the computer and did not physically inspect my electronic sway bar disconnect was not working properly, leaving me to drive dangerously down the road. You did not address that with the inspector or warrenty department or defend that. I asked that you specifically talk to the inspector when he came in for the last , you did not do that. I asked you did confirm that the electronic sway bar disconnect was not working properly, and you would not do that either. I asked you to call me many times to discuss this, and you ignored me until I filled out this negative review. That’s pretty shameful communication. So you can tell me all the things you want, but you failed to do your job properly and represent your customer. And I’m sure all the customers that don’t already know it, will know it now.

Feb 19, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

I spoke with the warranty and the inspector when he came. It doesn't matter to the process if I personally confirm anything on your Jeep. We do not administer the warranty. We just do what they tell us. The warranty and Mopar have their process. You need to take it up with them. The Jeep is modified, the warranty deems the failures to be related to or a result of the modifications whether something is working or not. That is solely up to them, not a dealer.

Feb 19, 2022 -

ToddSnodgrass responded

Like I stated, YOUR mechanic CODY clearly stated, in front of you and me , that the inspector DID NOT physically inspect the electronic swaybar disconnect, only plugged it into the computer which could not tell that it was not working properly. And you told me you did not speak to the inspector when he came. So are you lying now, or were you lying then? When I dropped my Jeep off I also stated that the electronic swaybar disconnect was the ONLY thing I want to checked out due to the huge safety issue, but YOU gave him a list of things that looked to be working properly which pissed him off. And once again, you have not told me if the sway bar was working properly or not before you called in an inspector to check it. Did you not inspect it before calling in the inspector? I have asked you multiple times to answer that question, and you keep skirting around the issue. Once again another example of Love your lack, or in this case your failure, too communicate. But don’t worry, you won’t have to worry about me bringing my vehicle to your dealership for service or a new vehicle anymore. And after customers read this review, I’m sure many other customers will feel the same way.

Feb 19, 2022 -

ToddSnodgrass responded

And by the way, you can’t talk to the Warrenty Dept or the inspectors, That is an exercise in futility. I’ve been trying to do that for two years, that’s why I asked for your help in the first place.

Helpful
February 18, 2022

Courteous staff and timely service makes for one happy customer!! When I had an issue it was immediately addressed to my satisfaction. More

by natasha.ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hello Natasha, we appreciate you taking the time to leave us this feedback. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Helpful
February 18, 2022

Very nice and very helpful. Wonderful experience. I would recommend this place to anyone who is in the market to buy a new vehicle. More

by NANCYCASH20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Callis
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Feb 20, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

Helpful
February 18, 2022

Is good service Fast work Clean area Good costumer service and nice person an service More

by Sergio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenda Frazier
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Feb 20, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Sergio, thank you for sharing your positive experience! We hope you have a great day!

Helpful
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